34
NPS
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Endress and Hauser
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About Endress and Hauser's Brand
Endress and Hauser is a company specializing in the field of industrial process engineering. Among its major competitors, Endress and Hauser is ranked in 3rd place for NPS while ABB is 1st, and Bosch Rexroth is 2nd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Endress and Hauser Ranking
- #3 / 4 of its competitors
Endress and Hauser NPS
Endress and Hauser's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Endress and Hauser's customers would recommend using the product based on a scale of -100 to 100.
Endress and Hauser Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Endress and Hauser NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Sep 2024 33 | Sep 2024 | 33 |
Mar 2025 50 | Mar 2025 | 50 |
Nov 2025 20 | Nov 2025 | 20 |
Jan 2026 33 | Jan 2026 | 33 |
How Other Brands Compare
Endress and Hauser is ranked third for NPS among its competitors. ABB and Bosch Rexroth come in first and second, with ABB Ltd coming in at #4.
Endress and Hauser |  ABB Ltd |  ABB |  Bosch Rexroth | |
| Global Ranking | #- | #419 | #- | #- |
| NPS | 34 | 27 | 53 | 43 |
| Valuation Updated every 24 hours for public companies | - | $67.56B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Endress and Hauser NPS vs. Competitors
Compared to its competitors, Endress and Hauser's NPS is rated right above ABB Ltd, and is preceded by Bosch Rexroth.
| COMPANY | NPS Score | |
|---|---|---|
| ABB | 53 |
| Bosch Rexroth | 43 |
| Endress and Hauser | 34 |
| ABB Ltd | 27 |
Endress and Hauser Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Endress and Hauser users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Endress and Hauser Customer Loyalty vs. Competitors
Compared to its competitors, Endress and Hauser's Customer Loyalty score is rated right above ABB Ltd, and is preceded by ABB.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABB | 98% |
| Endress and Hauser | 83% |
| ABB Ltd | 83% |
| Bosch Rexroth | 79% |
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Endress and Hauser Product Quality
4/5
Endress and Hauser has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Endress and Hauser Product Information
Endress and Hauser’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.us.endress.com/en
- Company Size
- 10,000+ Employees
Endress and Hauser Product Quality vs. Competitors
Compared to its competitors, Endress and Hauser's Product Quality score is rated right above ABB Ltd, and is preceded by Bosch Rexroth.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABB | 4.3/5 |
| Bosch Rexroth | 4/5 |
| Endress and Hauser | 4/5 |
| ABB Ltd | 4/5 |
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Endress and Hauser Pricing
Endress and Hauser ROI & Value For Money
3.4/5
Endress and Hauser has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Endress and Hauser Pricing vs. Competitors
Compared to its competitors, Endress and Hauser's ROI score is rated right below ABB Ltd.
| COMPANY | Pricing Score | |
|---|---|---|
| ABB | 4.2/5 |
| Bosch Rexroth | 3.9/5 |
| ABB Ltd | 3.8/5 |
| Endress and Hauser | 3.4/5 |
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Endress and Hauser Customer Satisfaction (CSAT)
Endress and Hauser Customer Satisfaction (CSAT) Score
100 / 100
Endress and Hauser has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Endress and Hauser Customer Satisfaction vs. Competitors
Compared to its competitors, Endress and Hauser's Customer Satisfaction score is rated right above ABB.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Endress and Hauser | 100% |
| ABB | 85% |
| Bosch Rexroth | 82% |
| ABB Ltd | 74% |
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Endress and Hauser Customer Service
3.5/5
Endress and Hauser has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Endress and Hauser's Customer Service
Address
2350 Endress Place, Greenwood, IN 46143-9772
Website
http://www.us.endress.com/en
Phone Number
3175352269
Endress and Hauser Customer Service vs. Competitors
Compared to its competitors, Endress and Hauser's Customer Service score is rated right below Bosch Rexroth.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABB | 4.2/5 |
| ABB Ltd | 3.9/5 |
| Bosch Rexroth | 3.9/5 |
| Endress and Hauser | 3.5/5 |
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Endress and Hauser as an Employer
Consumer vs. Employees
Endress and Hauser scored a 34 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Endress and Hauser would recommend the brand to a friend. ENPS measures how likely Endress and Hauser employees would recommend working at Endress and Hauser to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
