Energizer Holdings NPS & Customer Reviews

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Energizer Holdings

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Energizer Holdings

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About Energizer Holdings' Brand

Energizer Holdings is much more than batteries Among its major competitors, Energizer Holdings is ranked in 3rd place for NPS while Nexeon is 1st, and Procter & Gamble is 2nd.Their current market cap is $2.44B

Brand at a Glance

84%

Customer Loyalty

3.8/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

Energizer Holdings Ranking

^#3 / 4 of its competitors

Energizer Holdings NPS

Energizer Holdings's Net Promoter Score (NPS) is a 12 with 47% Promoters, 18% Passives, and 35% Detractors. Net Promoter Score tracks whether Energizer Holdings's customers would recommend using the product based on a scale of -100 to 100.

Energizer Holdings Overall NPS

NPS

47%	Promoters
18%	Passives
35%	Detractors

Energizer Holdings NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 0	Aug 2022	0
Nov 2022 40	Nov 2022	40
Feb 2023 17	Feb 2023	17
Sep 2023 -1	Sep 2023	-1
Oct 2023 0	Oct 2023	0
Jan 2024 0	Jan 2024	0
Mar 2024 9	Mar 2024	9
Apr 2024 8	Apr 2024	8
Jun 2024 16	Jun 2024	16
Nov 2024 22	Nov 2024	22
Feb 2025 27	Feb 2025	27
Jul 2025 12	Jul 2025	12

How Other Brands Compare

Energizer Holdings is ranked third for NPS among its competitors. Nexeon and Procter & Gamble come in first and second, with Spectrum Brands coming in at #4. Among those competitors, it is the third most valued company behind Procter & Gamble.

	Energizer Holdings	Procter & Gamble	Spectrum Brands	Nexeon
Global Ranking	#-	#92	#-	#-
NPS	12	28	-19	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$2.44B	$330.66B	$3.09B	$306k

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Energizer Holdings NPS vs. Competitors

Compared to its competitors, Energizer Holdings's NPS is rated right above NTPC, and is preceded by Procter & Gamble.

COMPANY		NPS Score
	Nexeon	100
	Procter & Gamble	28
	Energizer Holdings	12
	NTPC	N/A
	Spectrum Brands	-19
	Batteries Plus	-43
	SUMMIT Electric Supply	-100

Energizer Holdings Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Energizer Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Energizer Holdings Customer Loyalty vs. Competitors

Compared to its competitors, Energizer Holdings's Customer Loyalty score is rated right above Procter & Gamble, and is preceded by Nexeon.

COMPANY		Customer Loyalty Score
	Nexeon	100%
	Energizer Holdings	84%
	Procter & Gamble	79%
	Spectrum Brands	78%
	Batteries Plus	65%
	SUMMIT Electric Supply	N/A
	NTPC	N/A

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Energizer Holdings Product Quality

3.8/5

Energizer Holdings has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Energizer Holdings Product Information

Energizer Holdings’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://energizerholdings.com/en/

Company Size: 5,001-10,000 Employees

Industry

Tech

Hardware and Devices

Energizer Holdings Product Quality vs. Competitors

Compared to its competitors, Energizer Holdings's Product Quality score is rated right above Spectrum Brands, and is preceded by Procter & Gamble.

COMPANY		Product Quality Score
	Nexeon	5/5
	Procter & Gamble	4/5
	Energizer Holdings	3.8/5
	Spectrum Brands	2.7/5
	Batteries Plus	2.2/5
	SUMMIT Electric Supply	N/A
	NTPC	N/A

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Energizer Holdings Pricing

Energizer Holdings ROI & Value For Money

3/5

Energizer Holdings has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Energizer Holdings Pricing vs. Competitors

Compared to its competitors, Energizer Holdings's ROI score is rated right above Spectrum Brands, and is preceded by Procter & Gamble.

COMPANY		Pricing Score
	Nexeon	5/5
	Procter & Gamble	3.9/5
	Energizer Holdings	3/5
	Spectrum Brands	2.8/5
	Batteries Plus	2.3/5
	SUMMIT Electric Supply	N/A
	NTPC	N/A

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Energizer Holdings Customer Satisfaction (CSAT)

Energizer Holdings Customer Satisfaction (CSAT) Score

58 / 100

Energizer Holdings has an overall Customer Satisfaction score of 58 rated by its users and customers.

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Very Satisfied	33%
Satisfied	25%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	8%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

25%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Energizer Holdings Customer Satisfaction vs. Competitors

Compared to its competitors, Energizer Holdings's Customer Satisfaction score is rated right above Spectrum Brands, and is preceded by Procter & Gamble.

COMPANY		Customer Satisfaction (CSAT) Score
	Procter & Gamble	78%
	Energizer Holdings	58%
	Spectrum Brands	42%
	Batteries Plus	34%
	Nexeon	0%
	SUMMIT Electric Supply	0%
	NTPC	0%

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Energizer Holdings Customer Service

2.9/5

Energizer Holdings has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Energizer Holdings's Customer Service

Website

http://energizerholdings.com/en/

Phone Number

(314)985-2000

Energizer Holdings Customer Service vs. Competitors

Compared to its competitors, Energizer Holdings's Customer Service score is rated right above Spectrum Brands, and is preceded by Procter & Gamble.

COMPANY		Customer Service Score
	Nexeon	5/5
	Procter & Gamble	3.9/5
	Energizer Holdings	2.9/5
	Spectrum Brands	2.7/5
	Batteries Plus	2.1/5
	SUMMIT Electric Supply	N/A
	NTPC	N/A

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Energizer Holdings as an Employer

4.2/5

Energizer Holdings has a 4.2/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Energizer Holdings

Ward Klein

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Energizer Holdings scored a 12 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Energizer Holdings would recommend the brand to a friend. ENPS measures how likely Energizer Holdings employees would recommend working at Energizer Holdings to a friend.

Net Promoter Score

NPS Score

47%	Promoters
18%	Passive
35%	Detractors

Employee Net Promoter Score

-27

eNPS Score

18%	Promoters
37%	Passive
45%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail