-30
NPS
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ESEA
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About ESEA's Brand
ESEA is a competitive video gaming community in North America. Among its major competitors, ESEA is ranked in 5th place for NPS while Esri is 1st, and Google is 2nd.
Brand at a Glance
58%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
ESEA Ranking
- #4 / 4 of its competitors
ESEA NPS
ESEA's Net Promoter Score (NPS) is a -30 with 23% Promoters, 24% Passives, and 53% Detractors. Net Promoter Score tracks whether ESEA's customers would recommend using the product based on a scale of -100 to 100.
ESEA Overall NPS
| 23% | Promoters |
|---|---|
| 24% | Passives |
| 53% | Detractors |
ESEA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 4 | Sep 2021 | 4 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 -6 | Jan 2022 | -6 |
Mar 2022 -16 | Mar 2022 | -16 |
Apr 2022 -21 | Apr 2022 | -21 |
May 2022 -16 | May 2022 | -16 |
Jul 2022 -18 | Jul 2022 | -18 |
Aug 2022 -21 | Aug 2022 | -21 |
Oct 2022 -24 | Oct 2022 | -24 |
Feb 2023 -25 | Feb 2023 | -25 |
Nov 2023 -27 | Nov 2023 | -27 |
Apr 2024 -30 | Apr 2024 | -30 |
How Other Brands Compare
ESEA is ranked #4 for NPS among its competitors. Esri and Google come in first and second, with FACEIT coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESEA NPS by Gender
ESEA's NPS was rated -43 by Male customers on Comparably.
Male
-43
ESEA's NPS was rated -43 by Male customers on Comparably.
14%
Promoters
29%
Passives
57%
Detractors
Female
N/A
ESEA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ESEA Customer Reviews
Out of the 2 ESEA customer reviews 1 was positive and 1 was constructive. ESEA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ESEA Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of ESEA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ESEA Customer Loyalty Score by Gender
ESEA's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
ESEA Customer Loyalty Score by Industry
ESEA's Customer Loyalty score was rated 64% by Tech industry customers.
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ESEA Customer Loyalty vs. Competitors
Compared to its competitors, ESEA's Customer Loyalty score is rated right below FACEIT.
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ESEA Product Quality
2.7/5
ESEA has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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ESEA Product Information
ESEA’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ESEA's product the highest.
- Website
- http://play.esea.net/
- Company Size
- 1-10 Employees
Quick Insights into ESEA Product Quality
ESEA's Product Quality score was rated highest by Male customers.
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Ranked ESEA Product Quality the Highest
ESEA Product Quality Score by Gender
ESEA's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
ESEA Product Quality Score by Industry
ESEA's Product Quality score was rated 1.5 stars by Tech industry customers.
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ESEA Product Quality vs. Competitors
Compared to its competitors, ESEA's Product Quality score is rated right below FACEIT.
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ESEA Pricing
ESEA ROI & Value For Money
2.7/5
ESEA has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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ESEA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ESEA ROI
ESEA's ROI score was rated highest by Male customers.
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Ranked ESEA ROI the Highest
ESEA ROI Score by Gender
ESEA's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
ESEA ROI Score by Industry
ESEA's ROI score was rated 1.5 stars by Tech industry customers.
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ESEA Pricing vs. Competitors
Compared to its competitors, ESEA's ROI score is rated right below FACEIT.
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ESEA Customer Satisfaction (CSAT)
ESEA Customer Satisfaction (CSAT) Score
43 / 100
ESEA has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
7%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ESEA Customer Satisfaction vs. Competitors
Compared to its competitors, ESEA's Customer Satisfaction score is rated right below FACEIT.
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ESEA Customer Service
2.6/5
ESEA has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About ESEA's Customer Service
Website
http://play.esea.net/
Phone Number
6509414175
Quick Insights into ESEA Customer Service
ESEA's Customer Service score was rated highest by Male customers.
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Ranked ESEA Customer Service the Highest
ESEA Customer Service Score by Gender
ESEA's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
ESEA Customer Service Score by Industry
ESEA's Customer Service score was rated 1.5 stars by Tech industry customers.
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ESEA Customer Service vs. Competitors
Compared to its competitors, ESEA's Customer Service score is rated right below FACEIT.
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ESEA as an Employer
Consumer vs. Employees
ESEA scored a -30 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of ESEA would recommend the brand to a friend. ENPS measures how likely ESEA employees would recommend working at ESEA to a friend.
Net Promoter Score
-30
NPS Score
| 23% | Promoters |
|---|---|
| 24% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
