-28
NPS
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Essex Property Trust
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About Essex Property Trust's Brand
Essex Property Trust, Inc., is a real estate investment trust (REIT) that acquires, develops, redevelops, and manages apartment homes. Among its major competitors, Essex Property Trust is ranked in 3rd place for NPS while Kimco Realty is 1st, and Irvine Company is 2nd.Their current market cap is $15.07B
Brand at a Glance
49%
Customer Loyalty
2.1/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Essex Property Trust Ranking
- #2 / 4 of its competitors
Essex Property Trust NPS
Essex Property Trust's Net Promoter Score (NPS) is a -28 with 33% Promoters, 6% Passives, and 61% Detractors. Net Promoter Score tracks whether Essex Property Trust's customers would recommend using the product based on a scale of -100 to 100.
Essex Property Trust Overall NPS
| 33% | Promoters |
|---|---|
| 6% | Passives |
| 61% | Detractors |
Essex Property Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
May 2023 33 | May 2023 | 33 |
Jul 2023 29 | Jul 2023 | 29 |
Aug 2023 -10 | Aug 2023 | -10 |
Nov 2023 -18 | Nov 2023 | -18 |
Feb 2024 -25 | Feb 2024 | -25 |
Jun 2024 -32 | Jun 2024 | -32 |
Aug 2024 -36 | Aug 2024 | -36 |
Mar 2025 -43 | Mar 2025 | -43 |
Apr 2025 -36 | Apr 2025 | -36 |
Jan 2026 -28 | Jan 2026 | -28 |
How Other Brands Compare
Essex Property Trust is ranked second for NPS among its competitors. Irvine Company and Equity Residential come in first and third, with Kilroy Realty Corporation coming in at #4. Among those competitors, it is the third most valued company behind Equity Residential.
Essex Property Trust |  Irvine Company |  Equity Residential |  Kilroy Realty Corporation | |
| Global Ranking | #- | #585 | #- | #- |
| NPS | -28 | -23 | -65 | - |
| Valuation Updated every 24 hours for public companies | $15.07B | - | $24.72B | $7.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essex Property Trust NPS by Usage
Essex Property Trust's NPS was rated 34 points by customers who have used Essex Property Trust's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Essex Property Trust NPS vs. Competitors
Compared to its competitors, Essex Property Trust's NPS is rated right above Equity Residential, and is preceded by Irvine Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Kimco Realty | 42 |
| Kilroy Realty Corporation | N/A |
| Irvine Company | -23 |
| Essex Property Trust | -28 |
| Equity Residential | -65 |
Essex Property Trust Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Essex Property Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Essex Property Trust Customer Loyalty Score by Industry
Essex Property Trust's Customer Loyalty score was rated 70% by Tech industry customers.
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Essex Property Trust Customer Loyalty vs. Competitors
Compared to its competitors, Essex Property Trust's Customer Loyalty score is rated right above Kilroy Realty Corporation, and is preceded by Equity Residential.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kimco Realty | 83% |
| Irvine Company | 74% |
| Equity Residential | 74% |
| Essex Property Trust | 49% |
| Kilroy Realty Corporation | N/A |
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Essex Property Trust Product Quality
2.1/5
Essex Property Trust has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Essex Property Trust Product Information
Essex Property Trust’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Essex Property Trust's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Essex Property Trust Product Quality
Essex Property Trust's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Essex Property Trust Product Quality the Highest
Essex Property Trust Product Quality Score by Industry
Essex Property Trust's Product Quality score was rated 2.3 stars by Tech industry customers.
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Essex Property Trust Product Quality vs. Competitors
Compared to its competitors, Essex Property Trust's Product Quality score is rated right above Equity Residential, and is preceded by Irvine Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kimco Realty | 4.1/5 |
| Kilroy Realty Corporation | 4/5 |
| Irvine Company | 2.6/5 |
| Essex Property Trust | 2.1/5 |
| Equity Residential | 1.8/5 |
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Essex Property Trust Pricing
Essex Property Trust ROI & Value For Money
2.2/5
Essex Property Trust has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Essex Property Trust Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Essex Property Trust ROI
Essex Property Trust's ROI score was rated highest by customers from the Tech industry.
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Ranked Essex Property Trust ROI the Highest
Essex Property Trust ROI Score by Industry
Essex Property Trust's ROI score was rated 2.6 stars by Tech industry customers.
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Essex Property Trust Pricing vs. Competitors
Compared to its competitors, Essex Property Trust's ROI score is rated right above Equity Residential, and is preceded by Irvine Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Kimco Realty | 4.1/5 |
| Irvine Company | 2.5/5 |
| Essex Property Trust | 2.2/5 |
| Equity Residential | 1.9/5 |
| Kilroy Realty Corporation | N/A |
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Essex Property Trust Customer Satisfaction (CSAT)
Essex Property Trust Customer Satisfaction (CSAT) Score
38 / 100
Essex Property Trust has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Essex Property Trust Customer Satisfaction
Essex Property Trust's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Essex Property Trust Customer Satisfaction the Highest
Essex Property Trust Customer Satisfaction Score by Industry
Essex Property Trust's Customer Satisfaction score was rated 33 points by Tech industry customers.
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}Essex Property Trust Customer Satisfaction vs. Competitors
Compared to its competitors, Essex Property Trust's Customer Satisfaction score is rated right above Equity Residential, and is preceded by Irvine Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kimco Realty | 100% |
| Irvine Company | 42% |
| Essex Property Trust | 38% |
| Equity Residential | 21% |
| Kilroy Realty Corporation | 0% |
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Essex Property Trust Customer Service
2.2/5
Essex Property Trust has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Essex Property Trust's Customer Service
Address
1100 Park Place #200, San Mateo, CA 94403
Website
http://www.essexapartmenthomes.com
Quick Insights into Essex Property Trust Customer Service
Essex Property Trust's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Essex Property Trust Customer Service the Highest
Essex Property Trust Customer Service Score by Industry
Essex Property Trust's Customer Service score was rated 2 stars by Tech industry customers.
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Essex Property Trust Customer Service vs. Competitors
Compared to its competitors, Essex Property Trust's Customer Service score is rated right above Equity Residential, and is preceded by Irvine Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kimco Realty | 4.1/5 |
| Irvine Company | 2.5/5 |
| Essex Property Trust | 2.2/5 |
| Equity Residential | 1.7/5 |
| Kilroy Realty Corporation | N/A |
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Essex Property Trust as an Employer
3.3/5
Essex Property Trust has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Essex Property Trust
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Essex Property Trust scored a -28 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Essex Property Trust would recommend the brand to a friend. ENPS measures how likely Essex Property Trust employees would recommend working at Essex Property Trust to a friend.
Net Promoter Score
-28
NPS Score
| 33% | Promoters |
|---|---|
| 6% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 40% | Promoters |
|---|---|
| 8% | Passive |
| 52% | Detractors |
