24
NPS
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Essity
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About Essity's Brand
Provider of leading hygiene and health solutions. The company's products are dedicated to improving well-being. Among its major competitors, Essity is ranked in 4th place for NPS while Neenah Paper is 1st, and Beiersdorf North America is 2nd.Their current valuation is $21.14B
Brand at a Glance
61%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Essity Ranking
- #4 / 4 of its competitors
Essity NPS
Essity's Net Promoter Score (NPS) is a 24 with 43% Promoters, 38% Passives, and 19% Detractors. Net Promoter Score tracks whether Essity's customers would recommend using the product based on a scale of -100 to 100.
Essity Overall NPS
| 43% | Promoters |
|---|---|
| 38% | Passives |
| 19% | Detractors |
Essity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -1 | Mar 2023 | -1 |
Jul 2023 12 | Jul 2023 | 12 |
Jan 2024 22 | Jan 2024 | 22 |
Mar 2024 10 | Mar 2024 | 10 |
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 15 | Sep 2024 | 15 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 24 | May 2025 | 24 |
How Other Brands Compare
Essity is ranked #4 for NPS among its competitors. Neenah Paper and Beiersdorf North America come in first and second, with Procter & Gamble coming in at third. Among those competitors, it is the lowest valued company behind Procter & Gamble.
Essity |  Procter & Gamble |  Neenah Paper |  Beiersdorf North America | |
| Global Ranking | #- | #92 | #- | #- |
| NPS | 24 | 28 | 75 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $21.14B | $330.66B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essity NPS by Gender
Essity's NPS was rated 67 by Female customers on Comparably.
Female
67
Essity's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Essity's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Essity NPS by Ethnicity
Essity's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Other 100 | Other | 100 |
Essity NPS by Age
Essity's NPS was rated 100 points by customers ages 36-40 on Comparably.
Essity NPS vs. Competitors
Compared to its competitors, Essity's NPS is rated right below Procter & Gamble.
| COMPANY | NPS Score | |
|---|---|---|
| Neenah Paper | 75 |
| Beiersdorf North America | 46 |
| Procter & Gamble | 28 |
| Essity | 24 |
Essity Customer Reviews
Out of the 3 Essity customer reviews 3 were positive and 0 were constructive. Essity customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Essity Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Essity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Essity Customer Loyalty Score by Gender
Essity's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Essity Customer Loyalty Score by Ethnicity
Essity's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
70
out of 100
Other
Essity Customer Loyalty Score by Age
Essity's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Essity Customer Loyalty vs. Competitors
Compared to its competitors, Essity's Customer Loyalty score is rated right below Procter & Gamble.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Neenah Paper | 100% |
| Beiersdorf North America | 100% |
| Procter & Gamble | 79% |
| Essity | 61% |
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Essity Product Quality
3.5/5
Essity has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Essity Product Information
Essity’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.essity.com
- Company Size
- 10,000+ Employees
Quick Insights into Essity Product Quality
Essity's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Essity Product Quality the Highest
Ranked Essity Product Quality the Lowest
Essity Product Quality Score by Gender
Essity's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Essity Product Quality Score by Ethnicity
Essity's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Essity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.6 | Other | 4.6 |
Essity Product Quality Score by Age
Essity's Product Quality score was rated 5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
Essity Product Quality vs. Competitors
Compared to its competitors, Essity's Product Quality score is rated right below Beiersdorf North America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Neenah Paper | 4/5 |
| Procter & Gamble | 4/5 |
| Beiersdorf North America | 3.9/5 |
| Essity | 3.5/5 |
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Essity Pricing
Essity ROI & Value For Money
3.5/5
Essity has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Essity ROI
Essity's ROI score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Essity ROI the Highest
Ranked Essity ROI the Lowest
Essity ROI Score by Gender
Essity's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Essity ROI Score by Ethnicity
Essity's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.6 | Other | 4.6 |
Essity ROI Score by Age
Essity's ROI score was rated 5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
Essity Pricing vs. Competitors
Compared to its competitors, Essity's ROI score is rated right below Procter & Gamble.
| COMPANY | Pricing Score | |
|---|---|---|
| Beiersdorf North America | 3.9/5 |
| Neenah Paper | 3.9/5 |
| Procter & Gamble | 3.9/5 |
| Essity | 3.5/5 |
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Essity Customer Satisfaction (CSAT)
Essity Customer Satisfaction (CSAT) Score
54 / 100
Essity has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Essity Customer Satisfaction
Essity's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Essity Customer Satisfaction the Highest
Ranked Essity Customer Satisfaction the Lowest
Essity Customer Satisfaction Score by Gender
Essity's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Essity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Essity's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Essity's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Essity Customer Satisfaction Score by Age
Essity's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Essity Customer Satisfaction vs. Competitors
Compared to its competitors, Essity's Customer Satisfaction score is rated right below Beiersdorf North America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Neenah Paper | 100% |
| Procter & Gamble | 78% |
| Beiersdorf North America | 67% |
| Essity | 55% |
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Essity Customer Service
3.4/5
Essity has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Essity's Customer Service
Address
Box 200, Stockholm,
Website
www.essity.com
Phone Number
7
Quick Insights into Essity Customer Service
Essity's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Essity Customer Service the Highest
Ranked Essity Customer Service the Lowest
Essity Customer Service Score by Gender
Essity's Customer Service score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Essity Customer Service Score by Ethnicity
Essity's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Essity.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.6 | Other | 4.6 |
Essity Customer Service Score by Age
Essity's Customer Service score was rated 5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
Essity Customer Service vs. Competitors
Compared to its competitors, Essity's Customer Service score is rated right below Procter & Gamble.
| COMPANY | Customer Service Score | |
|---|---|---|
| Neenah Paper | 4.2/5 |
| Beiersdorf North America | 3.9/5 |
| Procter & Gamble | 3.9/5 |
| Essity | 3.4/5 |
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Essity as an Employer
Consumer vs. Employees
Essity scored a 24 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Essity would recommend the brand to a friend. ENPS measures how likely Essity employees would recommend working at Essity to a friend.
Net Promoter Score
24
NPS Score
| 43% | Promoters |
|---|---|
| 38% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 25% | Promoters |
|---|---|
| 10% | Passive |
| 65% | Detractors |
