100
NPS
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Estately
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About Estately's Brand
Estately is a real estate search site where users can search for information on houses for sale on a map and view detailed descriptions. Among its major competitors, Estately is ranked in 1st place for NPS while Zillow is 2nd, and Redfin is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Estately Ranking
- #1 / 4 of its competitors
Estately NPS
Estately's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Estately's customers would recommend using the product based on a scale of -100 to 100.
Estately Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Estately NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Estately is ranked first for NPS among its competitors. Zillow and Redfin come in second and third, with Movoto coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Estately NPS vs. Competitors
Compared to its competitors, Estately's NPS is rated right above Zillow.
| COMPANY | NPS Score | |
|---|---|---|
| Estately | 100 |
 | Zillow | 17 |
 | Redfin | 6 |
 | Movoto | 0 |
 | Open Listings | N/A |
Estately Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Estately users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Estately Customer Loyalty vs. Competitors
Compared to its competitors, Estately's Customer Loyalty score is rated right above Redfin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Estately | 100% |
| Redfin | 75% |
| Zillow | 73% |
| Movoto | 73% |
| Open Listings | N/A |
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Estately Product Quality
5/5
Estately has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Estately Product Information
Estately’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.estately.com
- Company Size
- 1-10 Employees
Industry
Tech
Real Estate
Estately Product Quality vs. Competitors
Compared to its competitors, Estately's Product Quality score is rated right above Open Listings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Estately | 5/5 |
| Open Listings | 4/5 |
| Zillow | 3.6/5 |
| Redfin | 3.6/5 |
| Movoto | 3.5/5 |
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Estately Pricing
Estately ROI & Value For Money
5/5
Estately has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Estately Pricing vs. Competitors
Compared to its competitors, Estately's ROI score is rated right above Zillow.
| COMPANY | Pricing Score | |
|---|---|---|
| Estately | 5/5 |
| Zillow | 3.5/5 |
| Redfin | 3.5/5 |
| Movoto | 3/5 |
| Open Listings | N/A |
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Estately Customer Satisfaction (CSAT)
Estately Customer Satisfaction (CSAT) Score
100 / 100
Estately has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Estately Customer Satisfaction vs. Competitors
Compared to its competitors, Estately's Customer Satisfaction score is rated right above Redfin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Estately | 100% |
| Redfin | 62% |
| Movoto | 60% |
| Zillow | 58% |
| Open Listings | 0% |
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Estately Customer Service
5/5
Estately has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Estately's Customer Service
Address
P.O. Box 23181, Seattle, WA
Website
http://www.estately.com
Phone Number
1-800-241-3327
Estately Customer Service vs. Competitors
Compared to its competitors, Estately's Customer Service score is rated right above Redfin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Estately | 5/5 |
| Redfin | 3.6/5 |
| Zillow | 3.5/5 |
| Movoto | 2.8/5 |
| Open Listings | N/A |
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