Esurance NPS & Customer Reviews

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Esurance

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Esurance

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About Esurance's Brand

We've been on a mission to change insurance for the better since 1999. To make it surprisingly painless. And we have. For car insurance coverage, homeowners coverage, and everything in between. Think you can help us shape the future of insurance? Join our team. Among its major competitors, Esurance is ranked in 6th place for NPS while Travelers is 1st, and Progressive Insurance is 2nd.Their current valuation is $34.80B

Brand at a Glance

74%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Esurance CMO

Mark Pitchford

Mark Pitchford serves as the Chief Sales and Marketing Officer of Esurance. Mark started at Esurance in May of 2017. Mark currently resides in the San Francisco Bay Area.

Esurance Ranking

^#4 / 4 of its competitors

Esurance NPS

Esurance's Net Promoter Score (NPS) is a -90 with 4% Promoters, 2% Passives, and 94% Detractors. Net Promoter Score tracks whether Esurance's customers would recommend using the product based on a scale of -100 to 100.

Esurance Overall NPS

-90

NPS

4%	Promoters
2%	Passives
94%	Detractors

Esurance NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 -91	Apr 2024	-91
May 2024 -91	May 2024	-91
Jun 2024 -91	Jun 2024	-91
Jul 2024 -91	Jul 2024	-91
Aug 2024 -91	Aug 2024	-91
Oct 2024 -91	Oct 2024	-91
Nov 2024 -91	Nov 2024	-91
Jan 2025 -91	Jan 2025	-91
Feb 2025 -91	Feb 2025	-91
Jul 2025 -91	Jul 2025	-91
Aug 2025 -91	Aug 2025	-91
Dec 2025 -91	Dec 2025	-91

How Other Brands Compare

Esurance is ranked #4 for NPS among its competitors. Travelers and Progressive Insurance come in first and second, with GEICO coming in at third. Among those competitors, it is the lowest valued company behind GEICO.

	Esurance	Travelers	Progressive Insurance	GEICO
Global Ranking	#-	#381	#967	#-
NPS	-90	-8	-16	-64
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$34.80B	$37.99B	$55.91B	$587.82B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Esurance NPS by Gender

Male customers rated Esurance's NPS 4 points higher than Female customers.

Male

-92

Esurance's NPS was rated -92 by Male customers on Comparably.

Promoters

Passives

94%

Detractors

Female

-96

Esurance's NPS was rated -96 by Female customers on Comparably.

Promoters

Passives

98%

Detractors

Esurance NPS by Ethnicity

Esurance's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -100	African American/Black	-100
Asian or Pacific Islander -83	Asian or Pacific Islander	-83
Native American -100	Native American	-100
Other -94	Other	-94

Esurance NPS by Age

Esurance's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

94%

31-35

10%

86%

36-40

100%

41-45

100%

46-50

96%

51-55

100%

56-60

96%

61-65

100%

66+

92%

Esurance NPS by Usage

Esurance's NPS was rated the highest by customers who have used Esurance's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -94	Less than 1 Year	-94
1 to 2 Years -96	1 to 2 Years	-96
2 to 5 Years -87	2 to 5 Years	-87
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years -100	Over 10 Years	-100

Esurance NPS vs. Competitors

Compared to its competitors, Esurance's NPS is rated right below GEICO.

COMPANY		NPS Score
	Travelers	-8
	Progressive Insurance	-16
	State Farm Insurance	-39
	Liberty Mutual Insurance	-45
	GEICO	-64
	Esurance	-90

Esurance Customer Reviews

Out of the 42 Esurance customer reviews 1 was positive and 41 were constructive. Esurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Esurance Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Esurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Esurance Customer Loyalty Score by Gender

Female customers rated Esurance's Customer Loyalty score 9% higher than Male customers.

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Male

70%

Yes

Female

79%

Yes

Esurance Customer Loyalty Score by Ethnicity

Esurance's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Esurance Customer Loyalty Score by Age

Esurance's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 74%	26-30	74%
31-35 74%	31-35	74%
36-40 81%	36-40	81%
41-45 78%	41-45	78%
46-50 81%	46-50	81%
51-55 70%	51-55	70%
56-60 77%	56-60	77%
61-65 62%	61-65	62%
66+ 86%	66+	86%

Esurance Customer Loyalty Score by Usage

Esurance's Customer Loyalty score was rated the highest by customers who have used Esurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	42%
1 to 2 Years	84%
2 to 5 Years	77%
5 to 10 Years	79%
Over 10 Years	96%

Esurance Customer Loyalty Score by Industry

Esurance's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	57%
Accounting	88%
Aerospace and Aviation	64%
Architecture and Planning	10%
Arts and Entertainment	40%
Automotive and Transportation	100%
Banking and Financial Services	64%
Business and Consumer Services	80%
Construction	87%
Consulting	70%
Consumer Goods	55%
Consumer Services	82%
Education	82%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	80%
Hospitality	70%
Insurance	66%
Legal	78%
Manufacturing and Machinery	64%
Marketing, Advertising and Research	100%
Non-Profit	100%
Professional Services	40%
Real Estate	100%
Retail	85%
Transportation	100%

Esurance Customer Loyalty vs. Competitors

Compared to its competitors, Esurance's Customer Loyalty score is rated right above GEICO, and is preceded by Liberty Mutual Insurance.

COMPANY		Customer Loyalty Score
	State Farm Insurance	82%
	Travelers	80%
	Progressive Insurance	80%
	Liberty Mutual Insurance	76%
	Esurance	74%
	GEICO	71%

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Esurance Product Quality

1.5/5

Esurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Esurance Product Information

Esurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Esurance's product the highest. Reviewers from the Tech industry rated Esurance the lowest at 1.5.

Website: http://www.esurance.com

Company Size: 1,001-5,000 Employees

Industry

Insurance

Quick Insights into Esurance Product Quality

Esurance's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Transportation industry.

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Ranked Esurance Product Quality the Highest

Automotive and Transportation	1.7
1 to 2 Years	1.5
18-25	1.5

Ranked Esurance Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Esurance Product Quality Score by Gender

Esurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Esurance Product Quality Score by Ethnicity

Esurance's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Esurance Product Quality Score by Age

Esurance's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Esurance Product Quality Score by Usage

Esurance's Product Quality score was rated 1.5 stars by customers who have used Esurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Esurance Product Quality Score by Industry

Esurance's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.6
Retail	1.5
Transportation	1.5

Esurance Product Quality vs. Competitors

Compared to its competitors, Esurance's Product Quality score is rated right below GEICO.

COMPANY		Product Quality Score
	Travelers	2.7/5
	Progressive Insurance	2.7/5
	Liberty Mutual Insurance	2.3/5
	State Farm Insurance	2.3/5
	GEICO	1.8/5
	Esurance	1.5/5

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Esurance Pricing

Esurance ROI & Value For Money

1.5/5

Esurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Esurance Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Accounting industry think that they had the lowest ROI from Esurance.

Quick Insights into Esurance ROI

Esurance's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Transportation industry.

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Ranked Esurance ROI the Highest

Real Estate	1.6
1 to 2 Years	1.5
18-25	1.5

Ranked Esurance ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Esurance ROI Score by Gender

Esurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Esurance ROI Score by Ethnicity

Esurance's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Esurance ROI Score by Age

Esurance's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Esurance ROI Score by Usage

Esurance's ROI score was rated 1.5 stars by customers who have used Esurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Esurance ROI Score by Industry

Esurance's ROI score was rated the highest by Real Estate industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.6
Retail	1.5
Transportation	1.5

Esurance Pricing vs. Competitors

Compared to its competitors, Esurance's ROI score is rated right below GEICO.

COMPANY		Pricing Score
	Travelers	2.6/5
	Progressive Insurance	2.5/5
	State Farm Insurance	2.2/5
	Liberty Mutual Insurance	2.2/5
	GEICO	1.7/5
	Esurance	1.5/5

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Esurance Customer Satisfaction (CSAT)

Esurance Customer Satisfaction (CSAT) Score

6 / 100

Esurance has an overall Customer Satisfaction score of 6 rated by its users and customers.

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Very Satisfied	3%
Satisfied	3%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	8%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Esurance Customer Satisfaction

Esurance's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Transportation industry.

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Ranked Esurance Customer Satisfaction the Highest

Manufacturing and Machinery	20%
66+	10%
2 to 5 Years	7%

Ranked Esurance Customer Satisfaction the Lowest

Native American	0%
Over 10 Years	0%
Transportation	0%

Esurance Customer Satisfaction Score by Gender

Male customers rated Esurance's Customer Satisfaction score 3 points higher than Female customers.

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5 / 100

Male

	Very Satisfied	1%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	8%
	Very Dissatisfied	85%

2 / 100

Female

	Very Satisfied	2%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	5%
	Very Dissatisfied	93%

Esurance Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Esurance's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.

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4 / 100

Very Satisfied	2%
Satisfied	2%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	2%
Very Dissatisfied	93%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

93%

CSAT according to Hispanic or Latino

Esurance's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	91%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

91%

CSAT according to African American/Black

Esurance's Customer Satisfaction (CSAT) score was rated 3% according to African American/Black users and customers.

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3 / 100

Very Satisfied	0%
Satisfied	3%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	16%
Very Dissatisfied	81%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

81%

CSAT according to Asian or Pacific Islander

Esurance's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

83%

CSAT according to Native American

Esurance's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Esurance's Customer Satisfaction (CSAT) score was rated 3% according to Other users and customers.

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3 / 100

Very Satisfied	3%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	86%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

86%

Esurance Customer Satisfaction Score by Age

Esurance's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

26-30

31-35

36-40

41-45

46-50

51-55

56-60

61-65

66+

10%

Esurance Customer Satisfaction Score by Usage

Esurance's Customer Satisfaction score was rated the highest by customers who have used Esurance's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	0
1 to 2 Years	3
2 to 5 Years	7
5 to 10 Years	0
Over 10 Years	0

Esurance Customer Satisfaction Score by Industry

Esurance's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Transportation industry customers.

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	"title": "Esurance Customer Satisfaction Score by Industry",
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	"bars": [
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			"groupId": 104,
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			"groupId": 510,
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			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Esurance's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Esurance's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 20
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Esurance's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	6
Accounting	0
Aerospace and Aviation	0
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Business and Consumer Services	0
Construction	0
Consulting	0
Consumer Goods	0
Consumer Services	0
Education	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	5
Hospitality	0
Insurance	0
Legal	0
Manufacturing and Machinery	20
Marketing, Advertising and Research	0
Professional Services	0
Real Estate	0
Retail	0
Transportation	0

Esurance Customer Satisfaction vs. Competitors

Compared to its competitors, Esurance's Customer Satisfaction score is rated right below GEICO.

COMPANY		Customer Satisfaction (CSAT) Score
	Progressive Insurance	45%
	Travelers	44%
	Liberty Mutual Insurance	32%
	State Farm Insurance	31%
	GEICO	7%
	Esurance	6%

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Esurance Customer Service

1.5/5

Esurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Esurance's Customer Service

Address

650 Davis Street, San Francisco, CA 94111

Website

http://www.esurance.com

Phone Number

1-800-378-7262

Esurance's Social Links

Quick Insights into Esurance Customer Service

Esurance's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Transportation industry.

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Ranked Esurance Customer Service the Highest

Automotive and Transportation	2
1 to 2 Years	1.5
18-25	1.5

Ranked Esurance Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Esurance Customer Service Score by Gender

Esurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Esurance Customer Service Score by Ethnicity

Esurance's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Esurance Customer Service Score by Age

Esurance's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Esurance Customer Service Score by Usage

Esurance's Customer Service score was rated 1.5 stars by customers who have used Esurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Esurance Customer Service Score by Industry

Esurance's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	2
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Transportation	1.5

Esurance Customer Service vs. Competitors

Compared to its competitors, Esurance's Customer Service score is rated right below GEICO.

COMPANY		Customer Service Score
	Travelers	2.7/5
	Progressive Insurance	2.7/5
	State Farm Insurance	2.2/5
	Liberty Mutual Insurance	2.1/5
	GEICO	1.8/5
	Esurance	1.5/5

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Esurance as an Employer

2.5/5

Esurance has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Esurance

Jonathan Adkisson

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Esurance scored a -90 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Esurance would recommend the brand to a friend. ENPS measures how likely Esurance employees would recommend working at Esurance to a friend.

Net Promoter Score

-90

NPS Score

4%	Promoters
2%	Passive
94%	Detractors

Employee Net Promoter Score

-39

eNPS Score

20%	Promoters
21%	Passive
59%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail