53
NPS
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Etisalat
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About Etisalat's Brand
Among its major competitors, Etisalat is ranked in 1st place for NPS while MTN is 2nd, and Vodafone is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Etisalat Ranking
- #1 / 4 of its competitors
Etisalat NPS
Etisalat's Net Promoter Score (NPS) is a 53 with 65% Promoters, 23% Passives, and 12% Detractors. Net Promoter Score tracks whether Etisalat's customers would recommend using the product based on a scale of -100 to 100.
Etisalat Overall NPS
| 65% | Promoters |
|---|---|
| 23% | Passives |
| 12% | Detractors |
Etisalat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 87 | Jan 2024 | 87 |
Feb 2024 88 | Feb 2024 | 88 |
Mar 2024 75 | Mar 2024 | 75 |
Apr 2024 63 | Apr 2024 | 63 |
Aug 2024 61 | Aug 2024 | 61 |
Sep 2024 58 | Sep 2024 | 58 |
Oct 2024 56 | Oct 2024 | 56 |
Nov 2024 59 | Nov 2024 | 59 |
Dec 2024 52 | Dec 2024 | 52 |
Jun 2025 50 | Jun 2025 | 50 |
Nov 2025 52 | Nov 2025 | 52 |
Jan 2026 54 | Jan 2026 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Etisalat NPS by Gender
Male customers rated Etisalat's NPS 3 points higher than Female customers.
Male
75
Etisalat's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
72
Etisalat's NPS was rated 72 by Female customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Etisalat NPS by Ethnicity
Etisalat's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other 75 | Other | 75 |
Etisalat NPS by Age
Etisalat's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Etisalat NPS by Usage
Etisalat's NPS was rated the highest by customers who have used Etisalat's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Etisalat Customer Reviews
Out of the 3 Etisalat customer reviews 3 were positive and 0 were constructive. Etisalat customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Etisalat Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Etisalat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Etisalat Customer Loyalty Score by Gender
Etisalat's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Etisalat Customer Loyalty Score by Ethnicity
Etisalat's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Etisalat Customer Loyalty Score by Age
Etisalat's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
Etisalat Customer Loyalty Score by Usage
Etisalat's Customer Loyalty score was rated 100% by customers who have used Etisalat's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Etisalat Customer Loyalty Score by Industry
Etisalat's Customer Loyalty score was rated 100% by Tech industry customers.
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Etisalat Customer Loyalty vs. Competitors
Compared to its competitors, Etisalat's Customer Loyalty score is rated right below Vodafone.
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Etisalat Product Quality
4.1/5
Etisalat has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Etisalat Product Information
Etisalat’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Etisalat's product the highest.
- Website
- http://www.etisalat.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Etisalat Product Quality
Etisalat's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 18-25.
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Ranked Etisalat Product Quality the Highest
Ranked Etisalat Product Quality the Lowest
Etisalat Product Quality Score by Gender
Male customers rated Etisalat's Product Quality score 0.2 stars higher than Female customers.
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Male
4.7/5
Female
4.5/5
Etisalat Product Quality Score by Ethnicity
Etisalat's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Etisalat.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.7 | Other | 4.7 |
Etisalat Product Quality Score by Age
Etisalat's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.6 | 26-30 | 4.6 |
Etisalat Product Quality Score by Usage
Etisalat's Product Quality score was rated 4.6 stars by customers who have used Etisalat's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Etisalat Product Quality Score by Industry
Etisalat's Product Quality score was rated 5 stars by Tech industry customers.
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Etisalat Product Quality vs. Competitors
Compared to its competitors, Etisalat's Product Quality score is rated right above MTN.
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Etisalat Pricing
Etisalat ROI & Value For Money
3.9/5
Etisalat has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Etisalat Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Etisalat ROI
Etisalat's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Etisalat ROI the Highest
Ranked Etisalat ROI the Lowest
Etisalat ROI Score by Gender
Female customers rated Etisalat's ROI score 0.3 stars higher than Male customers.
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Male
4.2/5
Female
4.5/5
Etisalat ROI Score by Ethnicity
Etisalat's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Etisalat.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.1 | Other | 4.1 |
Etisalat ROI Score by Age
Etisalat's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
Etisalat ROI Score by Usage
Etisalat's ROI score was rated the highest by customers who have used Etisalat's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Etisalat ROI Score by Industry
Etisalat's ROI score was rated 5 stars by Tech industry customers.
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Etisalat Pricing vs. Competitors
Compared to its competitors, Etisalat's ROI score is rated right above MTN, and is preceded by du.
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Etisalat Customer Satisfaction (CSAT)
Etisalat Customer Satisfaction (CSAT) Score
86 / 100
Etisalat has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Etisalat Customer Satisfaction
Etisalat's Customer Satisfaction score was rated highest by customers who have used Etisalat's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Etisalat Customer Satisfaction the Highest
Ranked Etisalat Customer Satisfaction the Lowest
Etisalat Customer Satisfaction Score by Gender
Etisalat's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Etisalat Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Etisalat's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Etisalat's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Etisalat.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Etisalat Customer Satisfaction Score by Age
Etisalat's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
Etisalat Customer Satisfaction Score by Usage
Etisalat's Customer Satisfaction score was rated 100 points by customers who have used Etisalat's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Etisalat Customer Satisfaction Score by Industry
Etisalat's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Etisalat Customer Satisfaction vs. Competitors
Compared to its competitors, Etisalat's Customer Satisfaction score is rated right above MTN, and is preceded by du.
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Etisalat Customer Service
4.2/5
Etisalat has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Etisalat's Customer Service
Website
http://www.etisalat.com
Quick Insights into Etisalat Customer Service
Etisalat's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Etisalat Customer Service the Highest
Ranked Etisalat Customer Service the Lowest
Etisalat Customer Service Score by Gender
Male customers rated Etisalat's Customer Service score 0.1 stars higher than Female customers.
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Male
4.7/5
Female
4.6/5
Etisalat Customer Service Score by Ethnicity
Etisalat's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Etisalat.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.9 | Other | 4.9 |
Etisalat Customer Service Score by Age
Etisalat's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Etisalat.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
Etisalat Customer Service Score by Usage
Etisalat's Customer Service score was rated the highest by customers who have used Etisalat's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Etisalat Customer Service Score by Industry
Etisalat's Customer Service score was rated 5 stars by Tech industry customers.
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Etisalat Customer Service vs. Competitors
Compared to its competitors, Etisalat's Customer Service score is rated right above du.
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Consumer vs. Employees
Etisalat scored a 53 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Etisalat would recommend the brand to a friend. ENPS measures how likely Etisalat employees would recommend working at Etisalat to a friend.
Net Promoter Score
53
NPS Score
| 65% | Promoters |
|---|---|
| 23% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
