EVGA NPS & Customer Reviews

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EVGA

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EVGA

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About EVGA's Brand

EVGA is one of the top NVIDIA authorized partners in channel sales throughout North America. Among its major competitors, EVGA is ranked in 2nd place for NPS while NVIDIA is 1st, and MSI is 3rd.

Brand at a Glance

82%

Customer Loyalty

4.4/5

Product Quality

4.1/5

Pricing

4.2/5

Customer Service

EVGA Ranking

^#2 / 4 of its competitors

EVGA NPS

EVGA's Net Promoter Score (NPS) is a 44 with 63% Promoters, 18% Passives, and 19% Detractors. Net Promoter Score tracks whether EVGA's customers would recommend using the product based on a scale of -100 to 100.

EVGA Overall NPS

NPS

63%	Promoters
18%	Passives
19%	Detractors

EVGA NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 43	Aug 2023	43
Sep 2023 44	Sep 2023	44
Oct 2023 43	Oct 2023	43
Jan 2024 42	Jan 2024	42
Feb 2024 42	Feb 2024	42
Apr 2024 43	Apr 2024	43
Jul 2024 43	Jul 2024	43
Oct 2024 45	Oct 2024	45
Jan 2025 43	Jan 2025	43
Mar 2025 44	Mar 2025	44
Sep 2025 44	Sep 2025	44
Nov 2025 42	Nov 2025	42

How Other Brands Compare

EVGA is ranked second for NPS among its competitors. NVIDIA and Corsair Components, Inc come in first and third, with ASUS coming in at #4.

	EVGA	NVIDIA	ASUS	Corsair Components, Inc
Global Ranking	#-	#34	#597	#720
NPS	44	47	14	30
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$369.58B	$322.31M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

EVGA NPS by Gender

EVGA's NPS was rated 50 by Male customers on Comparably.

Male

EVGA's NPS was rated 50 by Male customers on Comparably.

68%

Promoters

14%

Passives

18%

Detractors

Female

N/A

EVGA's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

EVGA NPS by Ethnicity

EVGA's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 42	Caucasian	42
Asian or Pacific Islander 29	Asian or Pacific Islander	29
Other 87	Other	87

EVGA NPS by Age

EVGA's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

15%

14%

26-30

67%

33%

31-35

100%

36-40

67%

11%

22%

41-45

40%

20%

40%

EVGA NPS by Usage

EVGA's NPS was rated the highest by customers who have used EVGA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
2 to 5 Years 67	2 to 5 Years	67
5 to 10 Years 49	5 to 10 Years	49
Over 10 Years 35	Over 10 Years	35

EVGA NPS vs. Competitors

Compared to its competitors, EVGA's NPS is rated right above MSI, and is preceded by NVIDIA.

COMPANY		NPS Score
	NVIDIA	47
	EVGA	44
	MSI	34
	Corsair Components, Inc	30
	ASUS	14

EVGA Customer Reviews

Out of the 5 EVGA customer reviews 5 were positive and 0 were constructive. EVGA customer reviews reflect that all customers have a favorable experience using the products/services of the company.

EVGA Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of EVGA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

EVGA Customer Loyalty Score by Gender

EVGA's Customer Loyalty score was rated 86 by Male customers on Comparably.

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Male

86%

Yes

Female

N/A

Yes

EVGA Customer Loyalty Score by Ethnicity

EVGA's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

100

out of 100

Other

EVGA Customer Loyalty Score by Age

EVGA's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 85%	26-30	85%
31-35 85%	31-35	85%
36-40 100%	36-40	100%
41-45 46%	41-45	46%

EVGA Customer Loyalty Score by Usage

EVGA's Customer Loyalty score was rated the highest by customers who have used EVGA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
2 to 5 Years	93%
5 to 10 Years	78%
Over 10 Years	94%

EVGA Customer Loyalty Score by Industry

EVGA's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

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Tech	94%
Education	82%

EVGA Customer Loyalty vs. Competitors

Compared to its competitors, EVGA's Customer Loyalty score is rated right above ASUS, and is preceded by NVIDIA.

COMPANY		Customer Loyalty Score
	NVIDIA	83%
	EVGA	82%
	ASUS	80%
	MSI	77%
	Corsair Components, Inc	75%

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EVGA Product Quality

4.4/5

EVGA has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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EVGA Product Information

EVGA’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated EVGA's product the highest. Reviewers from the Tech industry rated EVGA the lowest at 4.4.

Website: http://www.evga.com/

Company Size: 201-500 Employees

Industry

Tech

SaaS

Quick Insights into EVGA Product Quality

EVGA's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used EVGA's products/services for Over 10 Years.

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Ranked EVGA Product Quality the Highest

26-30	5
Education	5
Other	4.9

Ranked EVGA Product Quality the Lowest

Caucasian	4.1
36-40	4
Over 10 Years	3.9

EVGA Product Quality Score by Gender

EVGA's Product Quality score was rated 4.4 by Male customers on Comparably.

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Male

4.4/5

Female

N/A

EVGA Product Quality Score by Ethnicity

EVGA's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 4.9	Other	4.9

EVGA Product Quality Score by Age

EVGA's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 5	26-30	5
31-35 4.8	31-35	4.8
36-40 4	36-40	4
41-45 4.4	41-45	4.4

EVGA Product Quality Score by Usage

EVGA's Product Quality score was rated the highest by customers who have used EVGA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.5
2 to 5 Years	4.8
5 to 10 Years	4.4
Over 10 Years	3.9

EVGA Product Quality Score by Industry

EVGA's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	4.4
Education	5

EVGA Product Quality vs. Competitors

Compared to its competitors, EVGA's Product Quality score is rated right above NVIDIA.

COMPANY		Product Quality Score
	EVGA	4.4/5
	NVIDIA	4.2/5
	Corsair Components, Inc	4/5
	MSI	4/5
	ASUS	3.7/5

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EVGA Pricing

EVGA ROI & Value For Money

4.1/5

EVGA has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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EVGA Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from EVGA.

Quick Insights into EVGA ROI

EVGA's ROI score was rated highest by customers from the Education industry, and rated lowest by customers ages 41-45.

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Ranked EVGA ROI the Highest

Education	5
31-35	4.6
Other	4.5

Ranked EVGA ROI the Lowest

Tech	3.9
Over 10 Years	3.8
41-45	3.6

EVGA ROI Score by Gender

EVGA's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

EVGA ROI Score by Ethnicity

EVGA's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.5	Other	4.5

EVGA ROI Score by Age

EVGA's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.3	26-30	4.3
31-35 4.6	31-35	4.6
36-40 4	36-40	4
41-45 3.6	41-45	3.6

EVGA ROI Score by Usage

EVGA's ROI score was rated the highest by customers who have used EVGA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
2 to 5 Years	4.2
5 to 10 Years	4.1
Over 10 Years	3.8

EVGA ROI Score by Industry

EVGA's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Education	5

EVGA Pricing vs. Competitors

Compared to its competitors, EVGA's ROI score is rated right above NVIDIA.

COMPANY		Pricing Score
	EVGA	4.1/5
	NVIDIA	4/5
	Corsair Components, Inc	3.9/5
	MSI	3.7/5
	ASUS	3.6/5

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EVGA Customer Satisfaction (CSAT)

EVGA Customer Satisfaction (CSAT) Score

81 / 100

EVGA has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	68%
Satisfied	13%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	6%
Very Dissatisfied	6%

Very Satisfied

68%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into EVGA Customer Satisfaction

EVGA's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

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Ranked EVGA Customer Satisfaction the Highest

26-30	100%
Education	100%
Less than 1 Year	100%

Ranked EVGA Customer Satisfaction the Lowest

Caucasian	73%
Over 10 Years	72%
36-40	67%

EVGA Customer Satisfaction Score by Gender

EVGA's Customer Satisfaction score was rated 81 by Male customers on Comparably.

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81 / 100

Male

	Very Satisfied	67%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	6%
	Very Dissatisfied	11%

EVGA Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

EVGA's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.

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73 / 100

Very Satisfied	68%
Satisfied	5%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	16%

Very Satisfied

68%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

16%

CSAT according to Asian or Pacific Islander

EVGA's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	43%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Other

EVGA's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	86%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

86%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

EVGA Customer Satisfaction Score by Age

EVGA's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

86%

26-30

100%

31-35

100%

36-40

67%

41-45

80%

EVGA Customer Satisfaction Score by Usage

EVGA's Customer Satisfaction score was rated the highest by customers who have used EVGA's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	100
2 to 5 Years	91
5 to 10 Years	72
Over 10 Years	72

EVGA Customer Satisfaction Score by Industry

EVGA's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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	"title": "EVGA Customer Satisfaction Score by Industry",
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Tech	79
Education	100

EVGA Customer Satisfaction vs. Competitors

Compared to its competitors, EVGA's Customer Satisfaction score is rated right above Corsair Components, Inc, and is preceded by NVIDIA.

COMPANY		Customer Satisfaction (CSAT) Score
	NVIDIA	82%
	EVGA	81%
	Corsair Components, Inc	76%
	MSI	64%
	ASUS	64%

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EVGA Customer Service

4.2/5

EVGA has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About EVGA's Customer Service

Address

2900 Saturn Street, Suite B, Brea, CA

Website

http://www.evga.com/

Phone Number

714-528-4500

Quick Insights into EVGA Customer Service

EVGA's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers ages 41-45.

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Ranked EVGA Customer Service the Highest

Education	5
18-25	4.6
2 to 5 Years	4.5

Ranked EVGA Customer Service the Lowest

Caucasian	3.8
Over 10 Years	3.5
41-45	3.4

EVGA Customer Service Score by Gender

EVGA's Customer Service score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

EVGA Customer Service Score by Ethnicity

EVGA's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EVGA.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.5	Other	4.5

EVGA Customer Service Score by Age

EVGA's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4.5	26-30	4.5
31-35 4.6	31-35	4.6
36-40 3.9	36-40	3.9
41-45 3.4	41-45	3.4

EVGA Customer Service Score by Usage

EVGA's Customer Service score was rated the highest by customers who have used EVGA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
2 to 5 Years	4.5
5 to 10 Years	4.4
Over 10 Years	3.5

EVGA Customer Service Score by Industry

EVGA's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Education	5

EVGA Customer Service vs. Competitors

Compared to its competitors, EVGA's Customer Service score is rated right above NVIDIA.

COMPANY		Customer Service Score
	EVGA	4.2/5
	NVIDIA	4/5
	Corsair Components, Inc	3.9/5
	MSI	3.6/5
	ASUS	3.4/5

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EVGA as an Employer

2.9/5

EVGA has a 2.9/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of EVGA

Andrew Han

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

EVGA scored a 44 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of EVGA would recommend the brand to a friend. ENPS measures how likely EVGA employees would recommend working at EVGA to a friend.

Net Promoter Score

NPS Score

63%	Promoters
18%	Passive
19%	Detractors

Employee Net Promoter Score

-1

eNPS Score

46%	Promoters
7%	Passive
47%	Detractors

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