34
NPS
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MSI
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About MSI's Brand
MSi creates a solution to high-energy consumption of hot, costly halogen lights through a myriad of applications. Among its major competitors, MSI is ranked in 3rd place for NPS while InnRoad is 1st, and EVGA is 2nd.
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
MSI Ranking
- #2 / 4 of its competitors
MSI NPS
MSI's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether MSI's customers would recommend using the product based on a scale of -100 to 100.
MSI Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
MSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 33 | Jan 2021 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2022 57 | Feb 2022 | 57 |
May 2022 50 | May 2022 | 50 |
Jun 2022 33 | Jun 2022 | 33 |
Sep 2022 36 | Sep 2022 | 36 |
Nov 2022 42 | Nov 2022 | 42 |
Jul 2023 46 | Jul 2023 | 46 |
Sep 2023 36 | Sep 2023 | 36 |
Feb 2024 40 | Feb 2024 | 40 |
Sep 2024 31 | Sep 2024 | 31 |
Feb 2025 34 | Feb 2025 | 34 |
How Other Brands Compare
MSI is ranked second for NPS among its competitors. InnRoad and Lenovo come in first and third, with Aerotek coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSI Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of MSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MSI Customer Loyalty vs. Competitors
Compared to its competitors, MSI's Customer Loyalty score is rated right above Lenovo, and is preceded by EVGA.
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MSI Product Quality
4/5
MSI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MSI Product Information
MSI’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.msissl.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
SaaS
MSI Product Quality vs. Competitors
Compared to its competitors, MSI's Product Quality score is rated right above Lenovo, and is preceded by InnRoad.
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MSI Pricing
MSI ROI & Value For Money
3.7/5
MSI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MSI Pricing vs. Competitors
Compared to its competitors, MSI's ROI score is rated right above Lenovo, and is preceded by EVGA.
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MSI Customer Satisfaction (CSAT)
MSI Customer Satisfaction (CSAT) Score
64 / 100
MSI has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSI Customer Satisfaction vs. Competitors
Compared to its competitors, MSI's Customer Satisfaction score is rated right above Aerotek, and is preceded by Lenovo.
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MSI Customer Service
3.6/5
MSI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About MSI's Customer Service
Address
622 Banyan Trail, Suite 200, Boca Raton, FL 33431
Website
http://www.msissl.com
Phone Number
7329935154
MSI Customer Service vs. Competitors
Compared to its competitors, MSI's Customer Service score is rated right above Lenovo, and is preceded by EVGA.
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MSI as an Employer
2.9/5
MSI has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
MSI scored a 34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of MSI would recommend the brand to a friend. ENPS measures how likely MSI employees would recommend working at MSI to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 24% | Promoters |
|---|---|
| 35% | Passive |
| 41% | Detractors |
