-66
NPS
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Brand Page
eVisit
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About eVisit's Brand
eVisit is a telemedicine patient engagement platform for SMB healthcare practices. Among its major competitors, eVisit is ranked in 5th place for NPS while Fruit Street Health is 1st, and Teladoc is 2nd.
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
eVisit Ranking
- #4 / 4 of its competitors
eVisit NPS
eVisit's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether eVisit's customers would recommend using the product based on a scale of -100 to 100.
eVisit Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
eVisit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -67 | Feb 2024 | -67 |
How Other Brands Compare
eVisit is ranked #4 for NPS among its competitors. Teladoc and American Well come in first and second, with MDLIVE coming in at third.
eVisit |  Teladoc |  American Well |  MDLIVE | |
| Global Ranking | #- | #559 | #- | #- |
| NPS | -66 | 16 | 12 | -17 |
| Valuation Updated every 24 hours for public companies | - | $27.71B | $1.00B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eVisit NPS vs. Competitors
Compared to its competitors, eVisit's NPS is rated right below MDLIVE.
| COMPANY | NPS Score | |
|---|---|---|
 | Fruit Street Health | 100 |
| Teladoc | 16 |
| American Well | 12 |
| MDLIVE | -17 |
| eVisit | -66 |
eVisit Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of eVisit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eVisit Customer Loyalty vs. Competitors
Compared to its competitors, eVisit's Customer Loyalty score is rated right above Fruit Street Health, and is preceded by MDLIVE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Well | 79% |
| Teladoc | 72% |
| MDLIVE | 70% |
| eVisit | 59% |
| Fruit Street Health | N/A |
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eVisit Product Quality
2.5/5
eVisit has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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eVisit Product Information
eVisit’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://evisit.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Healthcare
Mobile App
SaaS
eVisit Product Quality vs. Competitors
Compared to its competitors, eVisit's Product Quality score is rated right above Fruit Street Health, and is preceded by MDLIVE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Teladoc | 3.5/5 |
| American Well | 3.5/5 |
| MDLIVE | 2.7/5 |
| eVisit | 2.5/5 |
| Fruit Street Health | N/A |
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eVisit Pricing
eVisit ROI & Value For Money
2.5/5
eVisit has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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eVisit Pricing vs. Competitors
Compared to its competitors, eVisit's ROI score is rated right above Fruit Street Health, and is preceded by MDLIVE.
| COMPANY | Pricing Score | |
|---|---|---|
| Teladoc | 3.7/5 |
| American Well | 3.6/5 |
| MDLIVE | 2.5/5 |
| eVisit | 2.5/5 |
| Fruit Street Health | N/A |
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eVisit Customer Satisfaction (CSAT)
eVisit Customer Satisfaction (CSAT) Score
50 / 100
eVisit has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eVisit Customer Satisfaction vs. Competitors
Compared to its competitors, eVisit's Customer Satisfaction score is rated right above MDLIVE, and is preceded by American Well.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Teladoc | 71% |
| American Well | 50% |
| eVisit | 50% |
| MDLIVE | 38% |
| Fruit Street Health | 0% |
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eVisit Customer Service
2.6/5
eVisit has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About eVisit's Customer Service
Address
1745 S. Alma School Road, #146, Mesa, AZ
Website
http://evisit.com
Phone Number
4806483828
eVisit Customer Service vs. Competitors
Compared to its competitors, eVisit's Customer Service score is rated right above MDLIVE, and is preceded by American Well.
| COMPANY | Customer Service Score | |
|---|---|---|
| Teladoc | 3.7/5 |
| American Well | 3.5/5 |
| eVisit | 2.6/5 |
| MDLIVE | 2.5/5 |
| Fruit Street Health | N/A |
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eVisit as an Employer
2.3/5
eVisit has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
eVisit scored a -66 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of eVisit would recommend the brand to a friend. ENPS measures how likely eVisit employees would recommend working at eVisit to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
