-42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Exelixis
Marketing or Exec? Claim Your Free Account
About Exelixis' Brand
Exelixis works on discovering, developing, and commercializing therapies for the treatment of cancer. Among its major competitors, Exelixis is ranked in 4th place for NPS while Incyte is 1st, and Agios Pharmaceuticals is 2nd.Their current market cap is $6.11B
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Exelixis Ranking
- #3 / 4 of its competitors
Exelixis NPS
Exelixis's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Exelixis's customers would recommend using the product based on a scale of -100 to 100.
Exelixis Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Exelixis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -20 | Apr 2024 | -20 |
Oct 2024 -33 | Oct 2024 | -33 |
Dec 2024 -43 | Dec 2024 | -43 |
How Other Brands Compare
Exelixis is ranked third for NPS among its competitors. Agios Pharmaceuticals and AbbVie come in first and second, with Ligand Pharmaceuticals coming in at #4. Among those competitors, it is the second most valued company behind AbbVie.
Exelixis |  AbbVie |  Agios Pharmaceuticals |  Ligand Pharmaceuticals | |
| Global Ranking | #- | #321 | #- | #- |
| NPS | -42 | 22 | 34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $6.11B | $190.99B | $3.62B | $1.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exelixis NPS vs. Competitors
Compared to its competitors, Exelixis's NPS is rated right below MEI Pharma.
| COMPANY | NPS Score | |
|---|---|---|
 | Incyte | 46 |
| Agios Pharmaceuticals | 34 |
| AbbVie | 22 |
| Ligand Pharmaceuticals | N/A |
 | MEI Pharma | N/A |
| Exelixis | -42 |
Exelixis Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Exelixis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exelixis Customer Loyalty vs. Competitors
Compared to its competitors, Exelixis's Customer Loyalty score is rated right above Ligand Pharmaceuticals, and is preceded by Incyte.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Agios Pharmaceuticals | 100% |
| AbbVie | 73% |
| Incyte | 72% |
| Exelixis | 60% |
| Ligand Pharmaceuticals | N/A |
| MEI Pharma | N/A |
Unlock Exelixis Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Exelixis Customer Loyalty vs. Competitors data and gain insights into your customers today.
Exelixis Product Quality
2.7/5
Exelixis has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Exelixis' overall Product Quality score rated by its users and customers.
Exelixis Product Information
Exelixis’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.exelixis.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Exelixis Product Quality vs. Competitors
Compared to its competitors, Exelixis's Product Quality score is rated right above Agios Pharmaceuticals, and is preceded by AbbVie.
| COMPANY | Product Quality Score | |
|---|---|---|
| Incyte | 3.9/5 |
| AbbVie | 3.7/5 |
| Exelixis | 2.7/5 |
| Agios Pharmaceuticals | 1.5/5 |
| Ligand Pharmaceuticals | N/A |
| MEI Pharma | N/A |
Unlock Exelixis Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Exelixis Product Quality vs. Competitors data and gain insights into your customers today.
Exelixis Pricing
Exelixis ROI & Value For Money
3.2/5
Exelixis has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Exelixis' overall ROI score rated by its users and customers.
Exelixis Pricing vs. Competitors
Compared to its competitors, Exelixis's ROI score is rated right above Ligand Pharmaceuticals, and is preceded by AbbVie.
| COMPANY | Pricing Score | |
|---|---|---|
| Agios Pharmaceuticals | 5/5 |
| Incyte | 3.9/5 |
| AbbVie | 3.8/5 |
| Exelixis | 3.2/5 |
| Ligand Pharmaceuticals | N/A |
| MEI Pharma | N/A |
Unlock Exelixis ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Exelixis ROI vs. Competitors data and gain insights into your customers today.
Exelixis Customer Satisfaction (CSAT)
Exelixis Customer Satisfaction (CSAT) Score
20 / 100
Exelixis has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exelixis Customer Satisfaction vs. Competitors
Compared to its competitors, Exelixis's Customer Satisfaction score is rated right above Ligand Pharmaceuticals, and is preceded by Agios Pharmaceuticals.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Incyte | 86% |
| AbbVie | 65% |
| Agios Pharmaceuticals | 50% |
| Exelixis | 20% |
| Ligand Pharmaceuticals | 0% |
| MEI Pharma | 0% |
Unlock Exelixis Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Exelixis Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Exelixis Customer Service
3.1/5
Exelixis has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Exelixis' overall Customer Service score rated by its users and customers.
About Exelixis's Customer Service
Address
210 East Grand Avenue, P.O. Box 511, South San Francisco, CA
Website
http://www.exelixis.com
Phone Number
6508378300
Exelixis Customer Service vs. Competitors
Compared to its competitors, Exelixis's Customer Service score is rated right above Agios Pharmaceuticals, and is preceded by AbbVie.
| COMPANY | Customer Service Score | |
|---|---|---|
| Incyte | 3.8/5 |
| AbbVie | 3.8/5 |
| Exelixis | 3.1/5 |
| Agios Pharmaceuticals | 2.5/5 |
| Ligand Pharmaceuticals | N/A |
| MEI Pharma | N/A |
Unlock Exelixis Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Exelixis Customer Service vs. Competitors data and gain insights into your customers today.
Exelixis as an Employer
2.3/5
Exelixis has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Exelixis scored a -42 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Exelixis would recommend the brand to a friend. ENPS measures how likely Exelixis employees would recommend working at Exelixis to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
