20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Facepunch Studios
Marketing or Exec? Claim Your Free Account
About Facepunch Studios' Brand
Facepunch is a video game developer based in Walsall, England. Among its major competitors, Facepunch Studios is ranked in 3rd place for NPS while Valve is 1st, and Capcom is 2nd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Facepunch Studios Ranking
- #3 / 4 of its competitors
Facepunch Studios NPS
Facepunch Studios's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Facepunch Studios's customers would recommend using the product based on a scale of -100 to 100.
Facepunch Studios Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Facepunch Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
May 2023 50 | May 2023 | 50 |
Dec 2023 20 | Dec 2023 | 20 |
How Other Brands Compare
Facepunch Studios is ranked third for NPS among its competitors. Valve and Capcom come in first and second, with Ubisoft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Facepunch Studios NPS vs. Competitors
Compared to its competitors, Facepunch Studios's NPS is rated right above Ubisoft, and is preceded by Capcom.
| COMPANY | NPS Score | |
|---|---|---|
 | Valve | 61 |
 | Capcom | 38 |
| Facepunch Studios | 20 |
 | Ubisoft | 13 |
Facepunch Studios Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Facepunch Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Facepunch Studios Customer Loyalty vs. Competitors
Compared to its competitors, Facepunch Studios's Customer Loyalty score is rated right above Ubisoft, and is preceded by Capcom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valve | 93% |
| Capcom | 91% |
| Facepunch Studios | 83% |
| Ubisoft | 75% |
Unlock Facepunch Studios Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facepunch Studios Customer Loyalty vs. Competitors data and gain insights into your customers today.
Facepunch Studios Product Quality
4.1/5
Facepunch Studios has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Facepunch Studios' overall Product Quality score rated by its users and customers.
Facepunch Studios Product Information
Facepunch Studios’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Facepunch Studios Product Quality vs. Competitors
Compared to its competitors, Facepunch Studios's Product Quality score is rated right above Ubisoft, and is preceded by Capcom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Valve | 4.4/5 |
| Capcom | 4.2/5 |
| Facepunch Studios | 4.1/5 |
| Ubisoft | 3.7/5 |
Unlock Facepunch Studios Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facepunch Studios Product Quality vs. Competitors data and gain insights into your customers today.
Facepunch Studios Pricing
Facepunch Studios ROI & Value For Money
3.8/5
Facepunch Studios has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Facepunch Studios' overall ROI score rated by its users and customers.
Facepunch Studios Pricing vs. Competitors
Compared to its competitors, Facepunch Studios's ROI score is rated right above Ubisoft, and is preceded by Capcom.
| COMPANY | Pricing Score | |
|---|---|---|
| Valve | 4.2/5 |
| Capcom | 4/5 |
| Facepunch Studios | 3.8/5 |
| Ubisoft | 3.4/5 |
Unlock Facepunch Studios ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facepunch Studios ROI vs. Competitors data and gain insights into your customers today.
Facepunch Studios Customer Satisfaction (CSAT)
Facepunch Studios Customer Satisfaction (CSAT) Score
100 / 100
Facepunch Studios has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Facepunch Studios Customer Satisfaction vs. Competitors
Compared to its competitors, Facepunch Studios's Customer Satisfaction score is rated right above Valve.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Facepunch Studios | 100% |
| Valve | 89% |
| Capcom | 82% |
| Ubisoft | 68% |
Unlock Facepunch Studios Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facepunch Studios Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Facepunch Studios Customer Service
4/5
Facepunch Studios has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Facepunch Studios' overall Customer Service score rated by its users and customers.
About Facepunch Studios's Customer Service
Address
United Kingdom
Website
http://www.facepunchstudios.com/
Facepunch Studios Customer Service vs. Competitors
Compared to its competitors, Facepunch Studios's Customer Service score is rated right above Capcom, and is preceded by Valve.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valve | 4.1/5 |
| Facepunch Studios | 4/5 |
| Capcom | 3.9/5 |
| Ubisoft | 3.4/5 |
Unlock Facepunch Studios Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facepunch Studios Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Facepunch Studios scored a 20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Facepunch Studios would recommend the brand to a friend. ENPS measures how likely Facepunch Studios employees would recommend working at Facepunch Studios to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
