-100
NPS
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FAIR ISAAC CORPORATION
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About FAIR ISAAC CORPORATION's Brand
Among its major competitors, FAIR ISAAC CORPORATION is ranked in 5th place for NPS while Microsoft is 1st, and SAP is 2nd.Their current market cap is $20.04B
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FAIR ISAAC CORPORATION Ranking
- #4 / 4 of its competitors
FAIR ISAAC CORPORATION NPS
FAIR ISAAC CORPORATION's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FAIR ISAAC CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
FAIR ISAAC CORPORATION Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FAIR ISAAC CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
How Other Brands Compare
FAIR ISAAC CORPORATION is ranked #4 for NPS among its competitors. Microsoft and SAP come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FAIR ISAAC CORPORATION NPS vs. Competitors
Compared to its competitors, FAIR ISAAC CORPORATION's NPS is rated right below Equifax.
| COMPANY | NPS Score | |
|---|---|---|
 | Microsoft | 38 |
 | SAP | 34 |
 | Oracle | 11 |
 | Equifax | -32 |
| FAIR ISAAC CORPORATION | -100 |
FAIR ISAAC CORPORATION Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FAIR ISAAC CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FAIR ISAAC CORPORATION Customer Loyalty vs. Competitors
Compared to its competitors, FAIR ISAAC CORPORATION's Customer Loyalty score is rated right above Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FAIR ISAAC CORPORATION | 100% |
| Microsoft | 84% |
| SAP | 80% |
| Oracle | 72% |
| Equifax | 62% |
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FAIR ISAAC CORPORATION Product Quality
1.5/5
FAIR ISAAC CORPORATION has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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FAIR ISAAC CORPORATION Product Information
FAIR ISAAC CORPORATION serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. FAIR ISAAC CORPORATION offers products for large sized businesses.
FAIR ISAAC CORPORATION’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.fico.com
Industry
Tech
Languages Supported
English
FAIR ISAAC CORPORATION Product Quality vs. Competitors
Compared to its competitors, FAIR ISAAC CORPORATION's Product Quality score is rated right below Equifax.
| COMPANY | Product Quality Score | |
|---|---|---|
| Microsoft | 4.1/5 |
| SAP | 4.1/5 |
| Oracle | 3.7/5 |
| Equifax | 2.4/5 |
| FAIR ISAAC CORPORATION | 1.5/5 |
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FAIR ISAAC CORPORATION Pricing
FAIR ISAAC CORPORATION ROI & Value For Money
1.5/5
FAIR ISAAC CORPORATION has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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FAIR ISAAC CORPORATION Pricing Plans
FAIR ISAAC CORPORATION has a pricing structure that accommodates large businesses.
Who Uses FAIR ISAAC CORPORATION?
Large Enterprises
FAIR ISAAC CORPORATION Pricing vs. Competitors
Compared to its competitors, FAIR ISAAC CORPORATION's ROI score is rated right below Equifax.
| COMPANY | Pricing Score | |
|---|---|---|
| Microsoft | 4/5 |
| SAP | 3.9/5 |
| Oracle | 3.7/5 |
| Equifax | 2.4/5 |
| FAIR ISAAC CORPORATION | 1.5/5 |
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FAIR ISAAC CORPORATION Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FAIR ISAAC CORPORATION Customer Satisfaction vs. Competitors
Compared to its competitors, FAIR ISAAC CORPORATION's Customer Satisfaction score is rated right below Equifax.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP | 82% |
| Microsoft | 80% |
| Oracle | 68% |
| Equifax | 37% |
| FAIR ISAAC CORPORATION | 0% |
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FAIR ISAAC CORPORATION Customer Service
1.5/5
FAIR ISAAC CORPORATION has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About FAIR ISAAC CORPORATION's Customer Service
Address
Austin, TX
Website
http://www.fico.com
FAIR ISAAC CORPORATION Customer Service vs. Competitors
Compared to its competitors, FAIR ISAAC CORPORATION's Customer Service score is rated right below Equifax.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP | 4/5 |
| Microsoft | 4/5 |
| Oracle | 3.6/5 |
| Equifax | 2.4/5 |
| FAIR ISAAC CORPORATION | 1.5/5 |
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