Family Dollar Stores NPS & Customer Reviews

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Family Dollar Stores

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Family Dollar Stores

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About Family Dollar Stores' Brand

When it comes to delivering quality and value on family essentials in a convenient location, Family Dollar is THE place to shop. Our stores are conveniently located in neighborhoods, and often in "food deserts" where other stores choose not to locate, providing a convenient, close-to-home option where customers can shop for essentials. By locating stores in places where others won’t, Family Dollar is improving the affordability and availability of essential goods. We're saving our customers time and money and helping them do more, even on a tight budget. Among its major competitors, Family Dollar Stores is ranked in 4th place for NPS while Walmart is 1st, and Dollar General is 2nd. Overall, Family Dollar Stores has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $25.38B

Brand at a Glance

81%

Customer Loyalty

1.6/5

Product Quality

1.9/5

Pricing

1.5/5

Customer Service

Family Dollar Stores Ranking

^#3 / 4 of its competitors

Family Dollar Stores NPS

Family Dollar Stores's Net Promoter Score (NPS) is a -74 with 11% Promoters, 4% Passives, and 85% Detractors. Net Promoter Score tracks whether Family Dollar Stores's customers would recommend using the product based on a scale of -100 to 100.

Family Dollar Stores Overall NPS

-74

NPS

11%	Promoters
4%	Passives
85%	Detractors

Family Dollar Stores NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -76	Jan 2025	-76
Feb 2025 -76	Feb 2025	-76
Mar 2025 -76	Mar 2025	-76
Apr 2025 -76	Apr 2025	-76
May 2025 -76	May 2025	-76
Jun 2025 -74	Jun 2025	-74
Jul 2025 -74	Jul 2025	-74
Aug 2025 -74	Aug 2025	-74
Sep 2025 -74	Sep 2025	-74
Nov 2025 -74	Nov 2025	-74
Dec 2025 -74	Dec 2025	-74
Jan 2026 -74	Jan 2026	-74

How Other Brands Compare

Family Dollar Stores is ranked third for NPS among its competitors. Walmart and Dollar General come in first and second, with Farmigo coming in at #4. Among those competitors, it is the third most valued company behind Walmart.

	Family Dollar Stores	Walmart	Farmigo	Dollar General
Global Ranking	#-	#104	#-	#-
NPS	-74	7	-	-11
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$25.38B	$382.64B	$100.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Family Dollar Stores NPS by Gender

Male customers rated Family Dollar Stores's NPS 12 points higher than Female customers.

Male

-69

Family Dollar Stores's NPS was rated -69 by Male customers on Comparably.

14%

Promoters

Passives

83%

Detractors

Female

-81

Family Dollar Stores's NPS was rated -81 by Female customers on Comparably.

Promoters

Passives

89%

Detractors

Family Dollar Stores NPS by Ethnicity

Family Dollar Stores's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -74	Caucasian	-74
Hispanic or Latino -80	Hispanic or Latino	-80
African American/Black -83	African American/Black	-83
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Native American -68	Native American	-68
Other -86	Other	-86

Family Dollar Stores NPS by Age

Family Dollar Stores's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

18%

78%

26-30

16%

84%

31-35

92%

36-40

93%

41-45

13%

81%

46-50

10%

87%

51-55

11%

85%

56-60

91%

61-65

92%

66+

13%

82%

Family Dollar Stores NPS by Usage

Family Dollar Stores's NPS was rated the highest by customers who have used Family Dollar Stores's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -92	Less than 1 Year	-92
1 to 2 Years -64	1 to 2 Years	-64
2 to 5 Years -74	2 to 5 Years	-74
5 to 10 Years -78	5 to 10 Years	-78
Over 10 Years -79	Over 10 Years	-79

Family Dollar Stores NPS vs. Competitors

Compared to its competitors, Family Dollar Stores's NPS is rated right below 99 Cents Only Stores.

COMPANY		NPS Score
	Walmart	7
	Dollar General	-11
	99 Cents Only Stores	-28
	Family Dollar Stores	-74

Family Dollar Stores Customer Reviews

Out of the 182 Family Dollar Stores customer reviews 26 were positive and 156 were constructive. Family Dollar Stores customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Family Dollar Stores Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Family Dollar Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Family Dollar Stores Customer Loyalty Score by Gender

Female customers rated Family Dollar Stores's Customer Loyalty score 6% higher than Male customers.

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Male

79%

Yes

Female

85%

Yes

Family Dollar Stores Customer Loyalty Score by Ethnicity

Family Dollar Stores's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Family Dollar Stores Customer Loyalty Score by Age

Family Dollar Stores's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 77%	18-25	77%
26-30 78%	26-30	78%
31-35 82%	31-35	82%
36-40 80%	36-40	80%
41-45 92%	41-45	92%
46-50 81%	46-50	81%
51-55 85%	51-55	85%
56-60 85%	56-60	85%
61-65 80%	61-65	80%
66+ 82%	66+	82%

Family Dollar Stores Customer Loyalty Score by Usage

Family Dollar Stores's Customer Loyalty score was rated the highest by customers who have used Family Dollar Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	66%
2 to 5 Years	78%
5 to 10 Years	86%
Over 10 Years	86%

Family Dollar Stores Customer Loyalty Score by Industry

Family Dollar Stores's Customer Loyalty score was rated the highest by Chemicals industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	73%
Accounting	76%
Aerospace and Aviation	70%
Fashion and Beauty	100%
Architecture and Planning	89%
Arts and Entertainment	68%
Automotive and Transportation	92%
Banking and Financial Services	96%
Beverage, Wine and Spirits	64%
Business and Consumer Services	79%
Business Supplies and Equipment	70%
Chemicals	100%
Civic and Social Organization	100%
Commercial Real Estate	100%
Computer Hardware	100%
Construction	89%
Consulting	100%
Consumer Goods	79%
Consumer Services	85%
Education	85%
Environmental Services	100%
Facilities Services	87%
Government and Public Policy	87%
Healthcare, Hospitals and Medicine	92%
Hospitality	78%
Individual and Family Services	78%
Insurance	82%
Legal	76%
Logistics and Supply Chain	78%
Manufacturing and Machinery	90%
Marketing, Advertising and Research	89%
Military and Defense	85%
Non-Profit	100%
Energy and Manufacturing	100%
Professional Services	74%
Public Relations and Communications	33%
Real Estate	78%
Restaurants	87%
Retail	88%
Security and Investigations	70%
Staffing and Recruiting	100%
Transportation	55%
Warehousing	100%

Family Dollar Stores Customer Loyalty vs. Competitors

Compared to its competitors, Family Dollar Stores's Customer Loyalty score is rated right above Walmart, and is preceded by 99 Cents Only Stores.

COMPANY		Customer Loyalty Score
	99 Cents Only Stores	81%
	Family Dollar Stores	81%
	Walmart	76%
	Dollar General	73%

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Family Dollar Stores Product Quality

1.6/5

Family Dollar Stores has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Family Dollar Stores Product Information

Family Dollar Stores’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Security and Investigations industry rated Family Dollar Stores's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Family Dollar Stores the lowest at 2.4.

Website: http://familydollar.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Family Dollar Stores Product Quality

Family Dollar Stores's Product Quality score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers from the Tech industry.

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Ranked Family Dollar Stores Product Quality the Highest

Security and Investigations	4.6
1 to 2 Years	2.3
18-25	1.9

Ranked Family Dollar Stores Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Family Dollar Stores Product Quality Score by Gender

Male customers rated Family Dollar Stores's Product Quality score 0.1 stars higher than Female customers.

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Male

1.7/5

Female

1.6/5

Family Dollar Stores Product Quality Score by Ethnicity

Family Dollar Stores's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.8	Native American	1.8
Other 1.5	Other	1.5

Family Dollar Stores Product Quality Score by Age

Family Dollar Stores's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 1.9	18-25	1.9
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.7	41-45	1.7
46-50 1.9	46-50	1.9
51-55 1.7	51-55	1.7
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.9	66+	1.9

Family Dollar Stores Product Quality Score by Usage

Family Dollar Stores's Product Quality score was rated the highest by customers who have used Family Dollar Stores's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.3
2 to 5 Years	1.8
5 to 10 Years	1.8
Over 10 Years	1.5

Family Dollar Stores Product Quality Score by Industry

Family Dollar Stores's Product Quality score was rated the highest by Security and Investigations industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.6
Aerospace and Aviation	2.1
Fashion and Beauty	3.4
Architecture and Planning	2
Arts and Entertainment	1.5
Automotive and Transportation	1.9
Banking and Financial Services	1.5
Beverage, Wine and Spirits	1.8
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Chemicals	2.5
Civic and Social Organization	2.5
Commercial Real Estate	3
Computer Hardware	2.1
Construction	1.5
Consulting	3.3
Consumer Goods	1.7
Consumer Services	1.9
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	1.8
Hospitality	2.2
Individual and Family Services	1.8
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.4
Military and Defense	1.5
Non-Profit	2.2
Energy and Manufacturing	2
Professional Services	2.4
Public Relations and Communications	3
Real Estate	2.4
Restaurants	1.5
Retail	1.8
Security and Investigations	4.6
Staffing and Recruiting	1.5
Transportation	2.1
Warehousing	2

Family Dollar Stores Product Quality vs. Competitors

Compared to its competitors, Family Dollar Stores's Product Quality score is rated right below 99 Cents Only Stores.

COMPANY		Product Quality Score
	Walmart	3.5/5
	Dollar General	3.2/5
	99 Cents Only Stores	2.6/5
	Family Dollar Stores	1.6/5

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Family Dollar Stores Pricing

Family Dollar Stores ROI & Value For Money

1.9/5

Family Dollar Stores has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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Family Dollar Stores Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Security and Investigations industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Family Dollar Stores.

Quick Insights into Family Dollar Stores ROI

Family Dollar Stores's ROI score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers from the Staffing and Recruiting industry.

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Ranked Family Dollar Stores ROI the Highest

Security and Investigations	4.8
51-55	2.2
1 to 2 Years	2.1

Ranked Family Dollar Stores ROI the Lowest

36-40	1.5
Asian or Pacific Islander	1.5
Staffing and Recruiting	1.5

Family Dollar Stores ROI Score by Gender

Male customers rated Family Dollar Stores's ROI score 0.1 stars higher than Female customers.

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Male

2/5

Female

1.9/5

Family Dollar Stores ROI Score by Ethnicity

Family Dollar Stores's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.9	Native American	1.9
Other 1.7	Other	1.7

Family Dollar Stores ROI Score by Age

Family Dollar Stores's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.7	26-30	1.7
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 2	41-45	2
46-50 2	46-50	2
51-55 2.2	51-55	2.2
56-60 2	56-60	2
61-65 1.8	61-65	1.8
66+ 2.2	66+	2.2

Family Dollar Stores ROI Score by Usage

Family Dollar Stores's ROI score was rated the highest by customers who have used Family Dollar Stores's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.7
1 to 2 Years	2.1
2 to 5 Years	2.1
5 to 10 Years	2
Over 10 Years	1.9

Family Dollar Stores ROI Score by Industry

Family Dollar Stores's ROI score was rated the highest by Security and Investigations industry customers, and the lowest by Staffing and Recruiting industry customers.

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Tech	1.7
Accounting	1.7
Aerospace and Aviation	2.5
Fashion and Beauty	2.6
Architecture and Planning	2.2
Arts and Entertainment	1.6
Automotive and Transportation	2.6
Banking and Financial Services	1.5
Beverage, Wine and Spirits	3
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Chemicals	3.3
Civic and Social Organization	1.9
Commercial Real Estate	2.4
Computer Hardware	1.8
Construction	1.5
Consulting	2.8
Consumer Goods	1.5
Consumer Services	2.1
Education	1.8
Environmental Services	2.1
Facilities Services	2
Government and Public Policy	2.8
Healthcare, Hospitals and Medicine	2
Hospitality	2.3
Individual and Family Services	2.9
Insurance	2.8
Legal	1.7
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.7
Military and Defense	1.8
Non-Profit	2.3
Energy and Manufacturing	2.3
Professional Services	2.6
Public Relations and Communications	2.5
Real Estate	2
Restaurants	1.5
Retail	2
Security and Investigations	4.8
Staffing and Recruiting	1.5
Transportation	2.8
Warehousing	2.5

Family Dollar Stores Pricing vs. Competitors

Compared to its competitors, Family Dollar Stores's ROI score is rated right below 99 Cents Only Stores.

COMPANY		Pricing Score
	Walmart	3.5/5
	Dollar General	3.4/5
	99 Cents Only Stores	2.8/5
	Family Dollar Stores	1.9/5

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Family Dollar Stores Customer Satisfaction (CSAT)

Family Dollar Stores Customer Satisfaction (CSAT) Score

15 / 100

Family Dollar Stores has an overall Customer Satisfaction score of 15 rated by its users and customers.

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Very Satisfied	9%
Satisfied	6%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	12%
Very Dissatisfied	66%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

66%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Family Dollar Stores Customer Satisfaction

Family Dollar Stores's Customer Satisfaction score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Staffing and Recruiting industry.

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Ranked Family Dollar Stores Customer Satisfaction the Highest

Fashion and Beauty	50%
18-25	24%
1 to 2 Years	23%

Ranked Family Dollar Stores Customer Satisfaction the Lowest

Less than 1 Year	4%
Asian or Pacific Islander	0%
Staffing and Recruiting	0%

Family Dollar Stores Customer Satisfaction Score by Gender

Male customers rated Family Dollar Stores's Customer Satisfaction score 6 points higher than Female customers.

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18 / 100

Male

	Very Satisfied	12%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	14%
	Very Dissatisfied	61%

12 / 100

Female

	Very Satisfied	7%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	10%
	Very Dissatisfied	73%

Family Dollar Stores Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Family Dollar Stores' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100

Very Satisfied	9%
Satisfied	8%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	66%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

66%

CSAT according to Hispanic or Latino

Family Dollar Stores' Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.

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10 / 100

Very Satisfied	9%
Satisfied	1%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	16%
Very Dissatisfied	69%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

69%

CSAT according to African American/Black

Family Dollar Stores' Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.

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10 / 100

Very Satisfied	7%
Satisfied	3%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	12%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

74%

CSAT according to Asian or Pacific Islander

Family Dollar Stores' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

67%

CSAT according to Native American

Family Dollar Stores' Customer Satisfaction (CSAT) score was rated 12% according to Native American users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	12%
Very Dissatisfied	68%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

68%

CSAT according to Other

Family Dollar Stores' Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.

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10 / 100

Very Satisfied	7%
Satisfied	3%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	11%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

75%

Family Dollar Stores Customer Satisfaction Score by Age

Family Dollar Stores's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

24%

26-30

12%

31-35

13%

36-40

41-45

15%

46-50

17%

51-55

14%

56-60

12%

61-65

66+

19%

Family Dollar Stores Customer Satisfaction Score by Usage

Family Dollar Stores's Customer Satisfaction score was rated the highest by customers who have used Family Dollar Stores's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	23
2 to 5 Years	17
5 to 10 Years	14
Over 10 Years	12

Family Dollar Stores Customer Satisfaction Score by Industry

Family Dollar Stores's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Staffing and Recruiting industry customers.

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{
	"title": "Family Dollar Stores Customer Satisfaction Score by Industry",
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	"bars": [
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		{
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			"groupId": 496,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 2,
			"stars": 0,
			"csatScore": 2,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 2
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Staffing and Recruiting",
			"groupId": 563,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Staffing and Recruiting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Family Dollar Stores's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	13
Accounting	9
Aerospace and Aviation	20
Fashion and Beauty	50
Architecture and Planning	25
Arts and Entertainment	7
Automotive and Transportation	37
Banking and Financial Services	0
Beverage, Wine and Spirits	20
Business and Consumer Services	2
Business Supplies and Equipment	17
Chemicals	0
Civic and Social Organization	20
Commercial Real Estate	25
Computer Hardware	0
Construction	0
Consulting	0
Consumer Goods	5
Consumer Services	14
Education	12
Environmental Services	0
Facilities Services	16
Government and Public Policy	10
Healthcare, Hospitals and Medicine	20
Hospitality	14
Individual and Family Services	13
Insurance	0
Legal	20
Logistics and Supply Chain	25
Manufacturing and Machinery	0
Marketing, Advertising and Research	28
Military and Defense	0
Non-Profit	10
Energy and Manufacturing	33
Professional Services	17
Public Relations and Communications	0
Real Estate	33
Restaurants	14
Retail	15
Staffing and Recruiting	0
Transportation	33
Warehousing	33

Family Dollar Stores Customer Satisfaction vs. Competitors

Compared to its competitors, Family Dollar Stores's Customer Satisfaction score is rated right below 99 Cents Only Stores.

COMPANY		Customer Satisfaction (CSAT) Score
	Walmart	66%
	Dollar General	60%
	99 Cents Only Stores	39%
	Family Dollar Stores	15%

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Family Dollar Stores Customer Service

1.5/5

Family Dollar Stores has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Family Dollar Stores's Customer Service

Address

Chesapeake, VA 23320

Website

http://familydollar.com

Phone Number

704-847-6961

Family Dollar Stores's Social Links

linkedin.com/company/family-dollar/

Quick Insights into Family Dollar Stores Customer Service

Family Dollar Stores's Customer Service score was rated highest by customers from the Security and Investigations industry, and rated lowest by customers from the Tech industry.

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Ranked Family Dollar Stores Customer Service the Highest

Security and Investigations	3.8
1 to 2 Years	1.9
18-25	1.9

Ranked Family Dollar Stores Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Family Dollar Stores Customer Service Score by Gender

Family Dollar Stores's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Family Dollar Stores Customer Service Score by Ethnicity

Family Dollar Stores's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Family Dollar Stores Customer Service Score by Age

Family Dollar Stores's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 1.9	18-25	1.9
26-30 1.7	26-30	1.7
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.8	66+	1.8

Family Dollar Stores Customer Service Score by Usage

Family Dollar Stores's Customer Service score was rated the highest by customers who have used Family Dollar Stores's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.9
2 to 5 Years	1.6
5 to 10 Years	1.5
Over 10 Years	1.5

Family Dollar Stores Customer Service Score by Industry

Family Dollar Stores's Customer Service score was rated the highest by Security and Investigations industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.8
Fashion and Beauty	2
Architecture and Planning	2.2
Arts and Entertainment	1.5
Automotive and Transportation	1.9
Banking and Financial Services	1.5
Beverage, Wine and Spirits	3.2
Business and Consumer Services	1.5
Business Supplies and Equipment	1.5
Chemicals	1.5
Civic and Social Organization	1.5
Commercial Real Estate	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.6
Consumer Goods	1.5
Consumer Services	1.7
Education	1.5
Environmental Services	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.8
Hospitality	1.5
Individual and Family Services	2.7
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.9
Military and Defense	1.5
Non-Profit	2
Energy and Manufacturing	2
Professional Services	1.6
Public Relations and Communications	1.5
Real Estate	2.2
Restaurants	1.5
Retail	1.6
Security and Investigations	3.8
Staffing and Recruiting	1.5
Transportation	2.4
Warehousing	2.4

Family Dollar Stores Customer Service vs. Competitors

Compared to its competitors, Family Dollar Stores's Customer Service score is rated right below 99 Cents Only Stores.

COMPANY		Customer Service Score
	Walmart	3.3/5
	Dollar General	3.3/5
	99 Cents Only Stores	2.6/5
	Family Dollar Stores	1.5/5

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Family Dollar Stores as an Employer

2.5/5

Family Dollar Stores has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of Family Dollar Stores

Duncan MacNaughton

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Family Dollar Stores scored a -74 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Family Dollar Stores would recommend the brand to a friend. ENPS measures how likely Family Dollar Stores employees would recommend working at Family Dollar Stores to a friend.

Net Promoter Score

-74

NPS Score

11%	Promoters
4%	Passive
85%	Detractors

Employee Net Promoter Score

-42

eNPS Score

22%	Promoters
14%	Passive
64%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail