18
NPS
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Feld Entertainment
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About Feld Entertainment's Brand
Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences. Among its major competitors, Feld Entertainment is ranked in 3rd place for NPS while Cirque du Soleil is 1st, and Live Nation Entertainment is 2nd.
Brand at a Glance
57%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Feld Entertainment Ranking
- #3 / 4 of its competitors
Feld Entertainment NPS
Feld Entertainment's Net Promoter Score (NPS) is a 18 with 56% Promoters, 6% Passives, and 38% Detractors. Net Promoter Score tracks whether Feld Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Feld Entertainment Overall NPS
| 56% | Promoters |
|---|---|
| 6% | Passives |
| 38% | Detractors |
Feld Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -20 | May 2021 | -20 |
Mar 2022 -17 | Mar 2022 | -17 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 -13 | Mar 2023 | -13 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -10 | May 2023 | -10 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 9 | Feb 2024 | 9 |
Apr 2024 14 | Apr 2024 | 14 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 19 | Oct 2024 | 19 |
How Other Brands Compare
Feld Entertainment is ranked third for NPS among its competitors. Cirque du Soleil and Live Nation Entertainment come in first and second, with Ticketmaster coming in at #4.
Feld Entertainment |  Live Nation Entertainment |  Cirque du Soleil |  Ticketmaster | |
| Global Ranking | #- | #566 | #- | #- |
| NPS | 18 | 18 | 59 | -63 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $19.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Feld Entertainment NPS by Gender
Female customers rated Feld Entertainment's NPS 34 points higher than Male customers.
Male
0
Feld Entertainment's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
34
Feld Entertainment's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Feld Entertainment NPS by Ethnicity
Feld Entertainment's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black -34 | African American/Black | -34 |
Feld Entertainment NPS by Usage
Feld Entertainment's NPS was rated 0 points by customers who have used Feld Entertainment's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Feld Entertainment NPS vs. Competitors
Compared to its competitors, Feld Entertainment's NPS is rated right above Ticketmaster, and is preceded by Live Nation Entertainment.
| COMPANY | NPS Score | |
|---|---|---|
| Cirque du Soleil | 59 |
| Live Nation Entertainment | 18 |
| Feld Entertainment | 18 |
| Ticketmaster | -63 |
Feld Entertainment Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Feld Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Feld Entertainment Customer Loyalty Score by Gender
Female customers rated Feld Entertainment's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Feld Entertainment Customer Loyalty Score by Ethnicity
Feld Entertainment's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Feld Entertainment.
70
out of 100
Caucasian
40
out of 100
African American/Black
Feld Entertainment Customer Loyalty Score by Usage
Feld Entertainment's Customer Loyalty score was rated 55% by customers who have used Feld Entertainment's products/services for 2 to 5 Years.
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Feld Entertainment Customer Loyalty vs. Competitors
Compared to its competitors, Feld Entertainment's Customer Loyalty score is rated right above Ticketmaster, and is preceded by Live Nation Entertainment.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cirque du Soleil | 73% |
| Live Nation Entertainment | 71% |
| Feld Entertainment | 57% |
| Ticketmaster | 56% |
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Feld Entertainment Product Quality
3.9/5
Feld Entertainment has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Feld Entertainment Product Information
Feld Entertainment’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Media
Sports & Entertainment
Quick Insights into Feld Entertainment Product Quality
Feld Entertainment's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Feld Entertainment Product Quality the Highest
Ranked Feld Entertainment Product Quality the Lowest
Feld Entertainment Product Quality Score by Gender
Female customers rated Feld Entertainment's Product Quality score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
Feld Entertainment Product Quality Score by Ethnicity
Feld Entertainment's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Feld Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Feld Entertainment Product Quality Score by Usage
Feld Entertainment's Product Quality score was rated 3.9 stars by customers who have used Feld Entertainment's products/services for 2 to 5 Years.
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Feld Entertainment Product Quality vs. Competitors
Compared to its competitors, Feld Entertainment's Product Quality score is rated right above Live Nation Entertainment, and is preceded by Cirque du Soleil.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cirque du Soleil | 4.3/5 |
| Feld Entertainment | 3.9/5 |
| Live Nation Entertainment | 3.7/5 |
| Ticketmaster | 1.7/5 |
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Feld Entertainment Pricing
Feld Entertainment ROI & Value For Money
3.5/5
Feld Entertainment has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Feld Entertainment ROI
Feld Entertainment's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked Feld Entertainment ROI the Highest
Ranked Feld Entertainment ROI the Lowest
Feld Entertainment ROI Score by Gender
Female customers rated Feld Entertainment's ROI score 0.7 stars higher than Male customers.
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Male
3.4/5
Female
4.1/5
Feld Entertainment ROI Score by Ethnicity
Feld Entertainment's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Feld Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Feld Entertainment ROI Score by Usage
Feld Entertainment's ROI score was rated 3.4 stars by customers who have used Feld Entertainment's products/services for 2 to 5 Years.
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Feld Entertainment Pricing vs. Competitors
Compared to its competitors, Feld Entertainment's ROI score is rated right above Ticketmaster, and is preceded by Live Nation Entertainment.
| COMPANY | Pricing Score | |
|---|---|---|
| Cirque du Soleil | 4.3/5 |
| Live Nation Entertainment | 3.6/5 |
| Feld Entertainment | 3.5/5 |
| Ticketmaster | 1.5/5 |
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Feld Entertainment Customer Satisfaction (CSAT)
Feld Entertainment Customer Satisfaction (CSAT) Score
90 / 100
Feld Entertainment has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Feld Entertainment Customer Satisfaction
Feld Entertainment's Customer Satisfaction score was rated highest by customers who have used Feld Entertainment's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Feld Entertainment Customer Satisfaction the Highest
Ranked Feld Entertainment Customer Satisfaction the Lowest
Feld Entertainment Customer Satisfaction Score by Gender
Female customers rated Feld Entertainment's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Feld Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Feld Entertainment's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Feld Entertainment's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Feld Entertainment Customer Satisfaction Score by Usage
Feld Entertainment's Customer Satisfaction score was rated 100 points by customers who have used Feld Entertainment's products/services for 2 to 5 Years.
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Feld Entertainment Customer Satisfaction vs. Competitors
Compared to its competitors, Feld Entertainment's Customer Satisfaction score is rated right above Cirque du Soleil.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Feld Entertainment | 90% |
| Cirque du Soleil | 87% |
| Live Nation Entertainment | 72% |
| Ticketmaster | 19% |
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Feld Entertainment Customer Service
3.8/5
Feld Entertainment has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Feld Entertainment's Customer Service
Address
800 Feld Way, Palmetto, FL
Website
http://www.feldentertainment.com
Phone Number
(941)721-1200
Quick Insights into Feld Entertainment Customer Service
Feld Entertainment's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Feld Entertainment Customer Service the Highest
Ranked Feld Entertainment Customer Service the Lowest
Feld Entertainment Customer Service Score by Gender
Female customers rated Feld Entertainment's Customer Service score 2.5 stars higher than Male customers.
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Male
2.5/5
Female
5/5
Feld Entertainment Customer Service Score by Ethnicity
Feld Entertainment's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Feld Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Feld Entertainment Customer Service Score by Usage
Feld Entertainment's Customer Service score was rated 3.4 stars by customers who have used Feld Entertainment's products/services for 2 to 5 Years.
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Feld Entertainment Customer Service vs. Competitors
Compared to its competitors, Feld Entertainment's Customer Service score is rated right above Live Nation Entertainment, and is preceded by Cirque du Soleil.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cirque du Soleil | 4.4/5 |
| Feld Entertainment | 3.8/5 |
| Live Nation Entertainment | 3.6/5 |
| Ticketmaster | 1.5/5 |
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Feld Entertainment as an Employer
2.4/5
Feld Entertainment has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Feld Entertainment scored a 18 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Feld Entertainment would recommend the brand to a friend. ENPS measures how likely Feld Entertainment employees would recommend working at Feld Entertainment to a friend.
Net Promoter Score
18
NPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
