100
NPS
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Fenix International
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About Fenix International's Brand
Fenix International produces ultra-affordable mobile enabled solar solutions to empower more than 1.3 billion people living off-grid. Among its major competitors, Fenix International is ranked in 1st place for NPS while SolarCity is 2nd, and Ambit Energy is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Fenix International Ranking
- #1 / 4 of its competitors
Fenix International NPS
Fenix International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fenix International's customers would recommend using the product based on a scale of -100 to 100.
Fenix International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fenix International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Fenix International is ranked first for NPS among its competitors. SolarCity and Sunrun come in second and third, with Sungevity coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fenix International NPS vs. Competitors
Compared to its competitors, Fenix International's NPS is rated right above SolarCity.
| COMPANY | NPS Score | |
|---|---|---|
| Fenix International | 100 |
 | SolarCity | 57 |
 | Ambit Energy | -59 |
 | Sunrun | -73 |
 | Sungevity | -100 |
Fenix International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fenix International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fenix International Customer Loyalty vs. Competitors
Compared to its competitors, Fenix International's Customer Loyalty score is rated right above SolarCity, and is preceded by Sungevity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sungevity | 100% |
| Fenix International | 83% |
| SolarCity | 82% |
| Ambit Energy | 73% |
| Sunrun | 62% |
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Fenix International Product Quality
4.2/5
Fenix International has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Fenix International Product Information
Fenix International’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.fenixintl.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
Fenix International Product Quality vs. Competitors
Compared to its competitors, Fenix International's Product Quality score is rated right above SolarCity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fenix International | 4.2/5 |
| SolarCity | 4.2/5 |
| Sungevity | 3.4/5 |
| Ambit Energy | 2.1/5 |
| Sunrun | 1.5/5 |
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Fenix International Pricing
Fenix International ROI & Value For Money
4/5
Fenix International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Fenix International Pricing vs. Competitors
Compared to its competitors, Fenix International's ROI score is rated right above SolarCity.
| COMPANY | Pricing Score | |
|---|---|---|
| Fenix International | 4/5 |
| SolarCity | 3.7/5 |
| Sungevity | 2.7/5 |
| Ambit Energy | 1.8/5 |
| Sunrun | 1.5/5 |
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Fenix International Customer Satisfaction (CSAT)
Fenix International Customer Satisfaction (CSAT) Score
100 / 100
Fenix International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fenix International Customer Satisfaction vs. Competitors
Compared to its competitors, Fenix International's Customer Satisfaction score is rated right above SolarCity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fenix International | 100% |
| SolarCity | 87% |
| Ambit Energy | 26% |
| Sunrun | 13% |
| Sungevity | 0% |
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Fenix International Customer Service
4.1/5
Fenix International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Fenix International's Customer Service
Address
30 Cleveland Street, San Francisco, CA 94103
Website
http://www.fenixintl.com
Phone Number
925-603-3649
Fenix International's Social Links
Fenix International Customer Service vs. Competitors
Compared to its competitors, Fenix International's Customer Service score is rated right above SolarCity.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fenix International | 4.1/5 |
| SolarCity | 3.9/5 |
| Ambit Energy | 2/5 |
| Sungevity | 1.5/5 |
| Sunrun | 1.5/5 |
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Consumer vs. Employees
Fenix International scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Fenix International would recommend the brand to a friend. ENPS measures how likely Fenix International employees would recommend working at Fenix International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
