0
NPS
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Firefly
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About Firefly's Brand
See where nearby friends are and what they are up to Among its major competitors, Firefly is ranked in 3rd place for NPS while Versal is 1st, and Foursquare is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Firefly Ranking
- #3 / 4 of its competitors
Firefly NPS
Firefly's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Firefly's customers would recommend using the product based on a scale of -100 to 100.
Firefly Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Firefly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
How Other Brands Compare
Firefly is ranked third for NPS among its competitors. Versal and Foursquare come in first and second, with Yelp coming in at #4.
Firefly |  Yelp |  Foursquare |  Versal | |
| Global Ranking | #- | #280 | #- | #- |
| NPS | 0 | -6 | 7 | 55 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.11B | $1.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Firefly NPS vs. Competitors
Compared to its competitors, Firefly's NPS is rated right above Yelp, and is preceded by Foursquare.
| COMPANY | NPS Score | |
|---|---|---|
| Versal | 55 |
| Foursquare | 7 |
| Firefly | 0 |
| Yelp | -6 |
 | StudyMode | -100 |
Firefly Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Firefly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Firefly Customer Loyalty vs. Competitors
Compared to its competitors, Firefly's Customer Loyalty score is rated right above StudyMode.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Firefly | 100% |
| StudyMode | 100% |
| Foursquare | 79% |
| Yelp | 68% |
| Versal | N/A |
Unlock Firefly Customer Loyalty vs. Competitors Data
VS
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Firefly Product Quality
4/5
Firefly has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Firefly's overall Product Quality score rated by its users and customers.
Firefly Product Information
Firefly’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.firefly.cool
- Company Size
- 1-10 Employees
Industry
Tech
Media
Mobile App
Social
Sports & Entertainment
Travel
Firefly Product Quality vs. Competitors
Compared to its competitors, Firefly's Product Quality score is rated right above Yelp, and is preceded by Versal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Versal | 4.3/5 |
| Firefly | 4/5 |
| Yelp | 3.3/5 |
| Foursquare | 3.1/5 |
| StudyMode | 1.5/5 |
Unlock Firefly Product Quality vs. Competitors Data
VS
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Firefly Pricing
Firefly ROI & Value For Money
5/5
Firefly has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Firefly's overall ROI score rated by its users and customers.
Firefly Pricing vs. Competitors
Compared to its competitors, Firefly's ROI score is rated right above Versal.
| COMPANY | Pricing Score | |
|---|---|---|
| Firefly | 5/5 |
| Versal | 4.1/5 |
| Foursquare | 3.4/5 |
| Yelp | 3.2/5 |
| StudyMode | 1.5/5 |
Unlock Firefly ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Firefly ROI vs. Competitors data and gain insights into your customers today.
Firefly Customer Service
5/5
Firefly has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Firefly's overall Customer Service score rated by its users and customers.
About Firefly's Customer Service
Address
2245 Chestnut Street, San Francisco, CA
Website
http://www.firefly.cool
Firefly Customer Service vs. Competitors
Compared to its competitors, Firefly's Customer Service score is rated right above Foursquare, and is preceded by Versal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Versal | 5/5 |
| Firefly | 5/5 |
| Foursquare | 3.2/5 |
| Yelp | 3.1/5 |
| StudyMode | 1.5/5 |
Unlock Firefly Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Firefly Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Firefly scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Firefly would recommend the brand to a friend. ENPS measures how likely Firefly employees would recommend working at Firefly to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
