100
NPS
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Firefly Educate
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About Firefly Educate's Brand
Firefly Education is a technical education and services company whose mission is to accelerate the adoption of technology. Among its major competitors, Firefly Educate is ranked in 1st place for NPS while Pluralsight is 2nd, and CBT Nuggets is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Firefly Educate Ranking
- #1 / 4 of its competitors
Firefly Educate NPS
Firefly Educate's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Firefly Educate's customers would recommend using the product based on a scale of -100 to 100.
Firefly Educate Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Firefly Educate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
How Other Brands Compare
Firefly Educate is ranked first for NPS among its competitors. Pluralsight and CBT Nuggets come in second and third, with Global Knowledge coming in at #4.
Firefly Educate |  Pluralsight |  CBT Nuggets |  Global Knowledge | |
| Global Ranking | #- | #641 | #- | #- |
| NPS | 100 | 33 | 27 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.57B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Firefly Educate NPS vs. Competitors
Compared to its competitors, Firefly Educate's NPS is rated right above Pluralsight.
| COMPANY | NPS Score | |
|---|---|---|
| Firefly Educate | 100 |
| Pluralsight | 33 |
| CBT Nuggets | 27 |
| Global Knowledge | -20 |
Firefly Educate Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Firefly Educate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Firefly Educate Customer Loyalty vs. Competitors
Compared to its competitors, Firefly Educate's Customer Loyalty score is rated right above Pluralsight.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Firefly Educate | 100% |
| Pluralsight | 83% |
| CBT Nuggets | 63% |
| Global Knowledge | 60% |
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Firefly Educate Product Quality
5/5
Firefly Educate has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Firefly Educate Product Information
Firefly Educate’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Education
Firefly Educate Product Quality vs. Competitors
Compared to its competitors, Firefly Educate's Product Quality score is rated right above Pluralsight.
| COMPANY | Product Quality Score | |
|---|---|---|
| Firefly Educate | 5/5 |
| Pluralsight | 4.2/5 |
| CBT Nuggets | 4/5 |
| Global Knowledge | 3.3/5 |
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Firefly Educate Pricing
Firefly Educate ROI & Value For Money
5/5
Firefly Educate has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Firefly Educate Pricing vs. Competitors
Compared to its competitors, Firefly Educate's ROI score is rated right above Pluralsight.
| COMPANY | Pricing Score | |
|---|---|---|
| Firefly Educate | 5/5 |
| Pluralsight | 3.7/5 |
| CBT Nuggets | 3.7/5 |
| Global Knowledge | 3/5 |
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Firefly Educate Customer Service
5/5
Firefly Educate has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Firefly Educate's Customer Service
Address
3100 W Ray Rd, Chandler, AZ 85226
Website
http://fireflyeducate.com/index.asp
Phone Number
1-877-797-2799
Firefly Educate's Social Links
Firefly Educate Customer Service vs. Competitors
Compared to its competitors, Firefly Educate's Customer Service score is rated right above Pluralsight.
| COMPANY | Customer Service Score | |
|---|---|---|
| Firefly Educate | 5/5 |
| Pluralsight | 3.6/5 |
| CBT Nuggets | 3.6/5 |
| Global Knowledge | 3/5 |
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Sign Up for Brand Profile PRO to get the full Firefly Educate Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Firefly Educate scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Firefly Educate would recommend the brand to a friend. ENPS measures how likely Firefly Educate employees would recommend working at Firefly Educate to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
