100
NPS
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First Midwest Bancorp
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About First Midwest Bancorp's Brand
Among its major competitors, First Midwest Bancorp is ranked in 1st place for NPS while First Busey Corporation is 2nd, and Hamilton is 3rd.Their current market cap is $2.51B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
First Midwest Bancorp Ranking
- #1 / 4 of its competitors
First Midwest Bancorp NPS
First Midwest Bancorp's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether First Midwest Bancorp's customers would recommend using the product based on a scale of -100 to 100.
First Midwest Bancorp Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
First Midwest Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
How Other Brands Compare
First Midwest Bancorp is ranked first for NPS among its competitors. First Busey Corporation and Hamilton come in second and third, with Bank OZK coming in at #4. Among those competitors, it is the third most valued company behind Hamilton.
First Midwest Bancorp |  Bank OZK |  Hamilton |  First Busey Corporation | |
| Global Ranking | #- | #766 | #- | #- |
| NPS | 100 | 20 | 30 | 50 |
| Valuation Updated every 24 hours for public companies | $2.51B | $4.94B | $11.25B | $1.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Midwest Bancorp NPS vs. Competitors
Compared to its competitors, First Midwest Bancorp's NPS is rated right above First Busey Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| First Midwest Bancorp | 100 |
| First Busey Corporation | 50 |
| Hamilton | 30 |
| Bank OZK | 20 |
First Midwest Bancorp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of First Midwest Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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First Midwest Bancorp Customer Loyalty vs. Competitors
Compared to its competitors, First Midwest Bancorp's Customer Loyalty score is rated right above First Busey Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Midwest Bancorp | 100% |
| First Busey Corporation | 89% |
| Bank OZK | 80% |
| Hamilton | 74% |
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First Midwest Bancorp Product Quality
5/5
First Midwest Bancorp has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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First Midwest Bancorp Product Information
First Midwest Bancorp’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.firstmidwest.com
First Midwest Bancorp Product Quality vs. Competitors
Compared to its competitors, First Midwest Bancorp's Product Quality score is rated right above Hamilton.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Midwest Bancorp | 5/5 |
| Hamilton | 3.9/5 |
| First Busey Corporation | 3.6/5 |
| Bank OZK | 3.5/5 |
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First Midwest Bancorp Pricing
First Midwest Bancorp ROI & Value For Money
5/5
First Midwest Bancorp has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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First Midwest Bancorp Pricing vs. Competitors
Compared to its competitors, First Midwest Bancorp's ROI score is rated right above First Busey Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| First Midwest Bancorp | 5/5 |
| First Busey Corporation | 3.8/5 |
| Hamilton | 3.7/5 |
| Bank OZK | 3.4/5 |
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First Midwest Bancorp Customer Service
5/5
First Midwest Bancorp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About First Midwest Bancorp's Customer Service
Website
http://www.firstmidwest.com
First Midwest Bancorp Customer Service vs. Competitors
Compared to its competitors, First Midwest Bancorp's Customer Service score is rated right above First Busey Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| First Midwest Bancorp | 5/5 |
| First Busey Corporation | 3.8/5 |
| Hamilton | 3.6/5 |
| Bank OZK | 3.6/5 |
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