First Stop Health NPS & Customer Reviews

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First Stop Health

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First Stop Health

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About First Stop Health's Brand

First Stop Health's mission is to provide delightful healthcare experiences to our members. First Stop Health provides care that people love® with various digital healthcare services and we believe that accessing healthcare should be safe, simple and low cost without compromising quality. Every patient has their own unique healthcare journey and with our Primary Care, Urgent Care & Mental Health, members have access to an exceptional care team for support and guidance every step of the way. Patients can access First Stop Health virtual care 24/7 via app, website or phone. First Stop Health was named one of Inc. Magazine’s Best Workplaces of 2022-2024, and ranked one of the fastest-growing private companies for the past 7 years by Inc. 5000. In 2023, First Stop Health was also recognized in Crain’s Chicago Business Fast 50 as one of the Chicago-areas' fastest growing companies and as a 2023 Well-Being Trailblazer presented by Archetype and WELCOA. Among its major competitors, First Stop Health is ranked in 1st place for NPS while Teladoc is 2nd, and MDLIVE is 3rd.

Brand at a Glance

83%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

4/5

Customer Service

First Stop Health Ranking

^#1 / 4 of its competitors

First Stop Health NPS

First Stop Health's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether First Stop Health's customers would recommend using the product based on a scale of -100 to 100.

First Stop Health Overall NPS

NPS

80%	Promoters
0%	Passives
20%	Detractors

First Stop Health NPS Trend

-100

-50

100

Summary	Date	Score
May 2022 100	May 2022	100
Jan 2023 33	Jan 2023	33
Nov 2025 50	Nov 2025	50
Jan 2026 60	Jan 2026	60

How Other Brands Compare

First Stop Health is ranked first for NPS among its competitors. Teladoc and MDLIVE come in second and third, with CirrusMD coming in at #4.

	First Stop Health	Teladoc	MDLIVE	CirrusMD
Global Ranking	#-	#559	#-	#-
NPS	60	16	-17	-100
Valuation Updated every 24 hours for public companies	-	$27.71B	$350.00M	$75.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

First Stop Health NPS vs. Competitors

Compared to its competitors, First Stop Health's NPS is rated right above Teladoc.

COMPANY		NPS Score
	First Stop Health	60
	Teladoc	16
	MDLIVE	-17
	CirrusMD	-100

First Stop Health Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of First Stop Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

First Stop Health Customer Loyalty vs. Competitors

Compared to its competitors, First Stop Health's Customer Loyalty score is rated right above Teladoc, and is preceded by CirrusMD.

COMPANY		Customer Loyalty Score
	CirrusMD	100%
	First Stop Health	83%
	Teladoc	72%
	MDLIVE	70%

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First Stop Health Product Quality

4/5

First Stop Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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First Stop Health Product Information

First Stop Health’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: https://www.fshealth.com/

Company Size: 51-200 Employees

Industry

Healthcare, Hospitals and Medicine

First Stop Health Product Quality vs. Competitors

Compared to its competitors, First Stop Health's Product Quality score is rated right above Teladoc.

COMPANY		Product Quality Score
	First Stop Health	4/5
	Teladoc	3.5/5
	MDLIVE	2.7/5
	CirrusMD	1.5/5

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First Stop Health Pricing

First Stop Health ROI & Value For Money

4/5

First Stop Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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First Stop Health Pricing vs. Competitors

Compared to its competitors, First Stop Health's ROI score is rated right above Teladoc.

COMPANY		Pricing Score
	First Stop Health	4/5
	Teladoc	3.7/5
	MDLIVE	2.5/5
	CirrusMD	1.5/5

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First Stop Health Customer Satisfaction (CSAT)

First Stop Health Customer Satisfaction (CSAT) Score

100 / 100

First Stop Health has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

First Stop Health Customer Satisfaction vs. Competitors

Compared to its competitors, First Stop Health's Customer Satisfaction score is rated right above Teladoc.

COMPANY		Customer Satisfaction (CSAT) Score
	First Stop Health	100%
	Teladoc	71%
	MDLIVE	38%
	CirrusMD	0%

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First Stop Health Customer Service

4/5

First Stop Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About First Stop Health's Customer Service

Address

24 E Washington St, Suite 875, Chicago, IL 60602

Website

https://www.fshealth.com/

Phone Number

(888) 691-7867

First Stop Health's Social Links

First Stop Health Customer Service vs. Competitors

Compared to its competitors, First Stop Health's Customer Service score is rated right above Teladoc.

COMPANY		Customer Service Score
	First Stop Health	4/5
	Teladoc	3.7/5
	MDLIVE	2.5/5
	CirrusMD	1.5/5

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First Stop Health as an Employer

3.7/5

First Stop Health has a 3.7/5 stars for its overall company culture rated by their employees

top

10%

CEO of First Stop Health

Teira Gunlock

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

First Stop Health scored a 60 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of First Stop Health would recommend the brand to a friend. ENPS measures how likely First Stop Health employees would recommend working at First Stop Health to a friend.

Net Promoter Score

NPS Score

80%	Promoters
0%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

86%	Promoters
0%	Passive
14%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail