-14
NPS
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Fisher Investments
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About Fisher Investments' Brand
Fisher Investments is an independent, global money management firm and investment adviser. Among its major competitors, Fisher Investments is ranked in 6th place for NPS while Hanson McClain is 1st, and BlackRock is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Fisher Investments Ranking
- #4 / 4 of its competitors
Fisher Investments NPS
Fisher Investments's Net Promoter Score (NPS) is a -14 with 35% Promoters, 16% Passives, and 49% Detractors. Net Promoter Score tracks whether Fisher Investments's customers would recommend using the product based on a scale of -100 to 100.
Fisher Investments Overall NPS
| 35% | Promoters |
|---|---|
| 16% | Passives |
| 49% | Detractors |
Fisher Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -9 | Apr 2024 | -9 |
Jul 2024 -9 | Jul 2024 | -9 |
Aug 2024 -9 | Aug 2024 | -9 |
Sep 2024 -10 | Sep 2024 | -10 |
Oct 2024 -8 | Oct 2024 | -8 |
Dec 2024 -11 | Dec 2024 | -11 |
Feb 2025 -11 | Feb 2025 | -11 |
May 2025 -11 | May 2025 | -11 |
Jun 2025 -11 | Jun 2025 | -11 |
Jul 2025 -10 | Jul 2025 | -10 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -14 | Oct 2025 | -14 |
How Other Brands Compare
Fisher Investments is ranked #4 for NPS among its competitors. BlackRock and Fidelity Investments come in first and second, with Federated Investors coming in at third.
Fisher Investments |  Fidelity Investments |  BlackRock |  Federated Investors | |
| Global Ranking | #- | #162 | #602 | #- |
| NPS | -14 | 8 | 10 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.88B | $108.30B | $3.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fisher Investments NPS by Gender
Female customers rated Fisher Investments's NPS 40 points higher than Male customers.
Male
-30
Fisher Investments's NPS was rated -30 by Male customers on Comparably.
26%
Promoters
18%
Passives
56%
Detractors
Female
10
Fisher Investments's NPS was rated 10 by Female customers on Comparably.
40%
Promoters
30%
Passives
30%
Detractors
Fisher Investments NPS by Ethnicity
Fisher Investments's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Other 9 | Other | 9 |
Fisher Investments NPS by Age
Fisher Investments's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Fisher Investments NPS by Usage
Fisher Investments's NPS was rated the highest by customers who have used Fisher Investments's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
1 to 2 Years -46 | 1 to 2 Years | -46 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 13 | 5 to 10 Years | 13 |
Over 10 Years 100 | Over 10 Years | 100 |
Fisher Investments NPS vs. Competitors
Compared to its competitors, Fisher Investments's NPS is rated right below Federated Investors.
Fisher Investments Customer Reviews
Out of the 20 Fisher Investments customer reviews 15 were positive and 5 were constructive. Fisher Investments customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Fisher Investments Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Fisher Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fisher Investments Customer Loyalty Score by Gender
Male customers rated Fisher Investments's Customer Loyalty score 11% higher than Female customers.
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Male
66%
Yes
Female
55%
Yes
Fisher Investments Customer Loyalty Score by Ethnicity
Fisher Investments's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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63
out of 100
Caucasian
67
out of 100
Other
Fisher Investments Customer Loyalty Score by Age
Fisher Investments's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 55% | 51-55 | 55% |
56-60 78% | 56-60 | 78% |
61-65 58% | 61-65 | 58% |
66+ 72% | 66+ | 72% |
Fisher Investments Customer Loyalty Score by Usage
Fisher Investments's Customer Loyalty score was rated the highest by customers who have used Fisher Investments's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Fisher Investments Customer Loyalty Score by Industry
Fisher Investments's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Fisher Investments Customer Loyalty vs. Competitors
Compared to its competitors, Fisher Investments's Customer Loyalty score is rated right below BlackRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Hanson McClain | 100% |
 | Edelman Financial Services | 100% |
| Federated Investors | 100% |
| Fidelity Investments | 83% |
| BlackRock | 75% |
| Fisher Investments | 65% |
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Fisher Investments Product Quality
3.2/5
Fisher Investments has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Fisher Investments Product Information
Fisher Investments’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Fisher Investments's product the highest. Reviewers from the Aerospace and Aviation industry rated Fisher Investments the lowest at 2.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Fisher Investments Product Quality
Fisher Investments's Product Quality score was rated highest by customers who have used Fisher Investments's products/services for Over 10 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Fisher Investments Product Quality the Highest
Ranked Fisher Investments Product Quality the Lowest
Fisher Investments Product Quality Score by Gender
Female customers rated Fisher Investments's Product Quality score 0.7 stars higher than Male customers.
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Male
3/5
Female
3.7/5
Fisher Investments Product Quality Score by Ethnicity
Fisher Investments's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.6 | Other | 3.6 |
Fisher Investments Product Quality Score by Age
Fisher Investments's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
56-60 4.1 | 56-60 | 4.1 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.3 | 66+ | 3.3 |
Fisher Investments Product Quality Score by Usage
Fisher Investments's Product Quality score was rated the highest by customers who have used Fisher Investments's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Fisher Investments Product Quality Score by Industry
Fisher Investments's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Fisher Investments Product Quality vs. Competitors
Compared to its competitors, Fisher Investments's Product Quality score is rated right below Federated Investors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hanson McClain | 4.5/5 |
| BlackRock | 3.8/5 |
| Fidelity Investments | 3.4/5 |
| Edelman Financial Services | 3.2/5 |
| Federated Investors | 3.2/5 |
| Fisher Investments | 3.2/5 |
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Fisher Investments Pricing
Fisher Investments ROI & Value For Money
3/5
Fisher Investments has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Fisher Investments Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Fisher Investments.
Quick Insights into Fisher Investments ROI
Fisher Investments's ROI score was rated highest by customers who have used Fisher Investments's products/services for Over 10 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Fisher Investments ROI the Highest
Ranked Fisher Investments ROI the Lowest
Fisher Investments ROI Score by Gender
Female customers rated Fisher Investments's ROI score 0.3 stars higher than Male customers.
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Male
2.8/5
Female
3.1/5
Fisher Investments ROI Score by Ethnicity
Fisher Investments's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.1 | Other | 3.1 |
Fisher Investments ROI Score by Age
Fisher Investments's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.4 | 51-55 | 2.4 |
56-60 4 | 56-60 | 4 |
61-65 2.4 | 61-65 | 2.4 |
66+ 3.1 | 66+ | 3.1 |
Fisher Investments ROI Score by Usage
Fisher Investments's ROI score was rated the highest by customers who have used Fisher Investments's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Fisher Investments ROI Score by Industry
Fisher Investments's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Fisher Investments Pricing vs. Competitors
Compared to its competitors, Fisher Investments's ROI score is rated right above Federated Investors, and is preceded by Fidelity Investments.
| COMPANY | Pricing Score | |
|---|---|---|
| Hanson McClain | 4.2/5 |
| BlackRock | 3.7/5 |
| Edelman Financial Services | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| Fisher Investments | 3/5 |
| Federated Investors | 3/5 |
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Fisher Investments Customer Satisfaction (CSAT)
Fisher Investments Customer Satisfaction (CSAT) Score
49 / 100
Fisher Investments has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
31%
Satisfied
18%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
15%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fisher Investments Customer Satisfaction
Fisher Investments's Customer Satisfaction score was rated highest by customers who have used Fisher Investments's products/services for Over 10 Years, and rated lowest by customers who have used Fisher Investments's products/services for Less than 1 Year.
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Ranked Fisher Investments Customer Satisfaction the Highest
Ranked Fisher Investments Customer Satisfaction the Lowest
Fisher Investments Customer Satisfaction Score by Gender
Female customers rated Fisher Investments's Customer Satisfaction score 30 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 20% | |
Very Dissatisfied | 18% |
70 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Fisher Investments Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fisher Investments' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
23%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
17%
CSAT according to Other
Fisher Investments' Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.
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54 / 100
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
10%
Fisher Investments Customer Satisfaction Score by Age
Fisher Investments's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 37% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 46% |
Fisher Investments Customer Satisfaction Score by Usage
Fisher Investments's Customer Satisfaction score was rated the highest by customers who have used Fisher Investments's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fisher Investments Customer Satisfaction Score by Industry
Fisher Investments's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Fisher Investments Customer Satisfaction vs. Competitors
Compared to its competitors, Fisher Investments's Customer Satisfaction score is rated right above Edelman Financial Services, and is preceded by Fidelity Investments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hanson McClain | 100% |
| Federated Investors | 100% |
| BlackRock | 78% |
| Fidelity Investments | 58% |
| Fisher Investments | 49% |
| Edelman Financial Services | 0% |
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Fisher Investments Customer Service
3.4/5
Fisher Investments has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Fisher Investments's Customer Service
Address
5525 NW Fisher Creek Dr., Camas, WA 98607
Website
http://www.fisherinvestments.com
Phone Number
800-550-1071
Quick Insights into Fisher Investments Customer Service
Fisher Investments's Customer Service score was rated highest by customers who have used Fisher Investments's products/services for Over 10 Years, and rated lowest by customers who have used Fisher Investments's products/services for 1 to 2 Years.
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Ranked Fisher Investments Customer Service the Highest
Ranked Fisher Investments Customer Service the Lowest
Fisher Investments Customer Service Score by Gender
Female customers rated Fisher Investments's Customer Service score 0.8 stars higher than Male customers.
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Male
3.2/5
Female
4/5
Fisher Investments Customer Service Score by Ethnicity
Fisher Investments's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 3.2 | Other | 3.2 |
Fisher Investments Customer Service Score by Age
Fisher Investments's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.2 | 51-55 | 3.2 |
56-60 4.6 | 56-60 | 4.6 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.2 | 66+ | 3.2 |
Fisher Investments Customer Service Score by Usage
Fisher Investments's Customer Service score was rated the highest by customers who have used Fisher Investments's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Fisher Investments Customer Service Score by Industry
Fisher Investments's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Fisher Investments Customer Service vs. Competitors
Compared to its competitors, Fisher Investments's Customer Service score is rated right above Fidelity Investments, and is preceded by BlackRock.
| COMPANY | Customer Service Score | |
|---|---|---|
| Edelman Financial Services | 4.5/5 |
| Hanson McClain | 4.2/5 |
| BlackRock | 3.8/5 |
| Fisher Investments | 3.4/5 |
| Fidelity Investments | 3.3/5 |
| Federated Investors | 3.2/5 |
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Fisher Investments as an Employer
3.7/5
Fisher Investments has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Fisher Investments scored a -14 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Fisher Investments would recommend the brand to a friend. ENPS measures how likely Fisher Investments employees would recommend working at Fisher Investments to a friend.
Net Promoter Score
-14
NPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
