-100
NPS
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Fleet One
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About Fleet One's Brand
Fleet One is a leading provider of fuel charge cards and management information services to vehicle fleet operators. Among its major competitors, Fleet One is ranked in 4th place for NPS while Mastercard is 1st, and Stripe is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Fleet One Ranking
- #4 / 4 of its competitors
Fleet One NPS
Fleet One's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fleet One's customers would recommend using the product based on a scale of -100 to 100.
Fleet One Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fleet One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
How Other Brands Compare
Fleet One is ranked #4 for NPS among its competitors. Mastercard and Stripe come in first and second, with Comdata coming in at third.
Fleet One |  Mastercard |  Stripe |  Comdata | |
| Global Ranking | #- | #88 | #133 | #- |
| NPS | -100 | 27 | 26 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $350.76B | $35.00B | $22.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fleet One NPS vs. Competitors
Compared to its competitors, Fleet One's NPS is rated right above Nvoicepay, and is preceded by Comdata.
| COMPANY | NPS Score | |
|---|---|---|
| Mastercard | 27 |
| Stripe | 26 |
| Comdata | -100 |
| Fleet One | -100 |
 | Nvoicepay | -100 |
Fleet One Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Fleet One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fleet One Customer Loyalty vs. Competitors
Compared to its competitors, Fleet One's Customer Loyalty score is rated right below Comdata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nvoicepay | 100% |
| Mastercard | 78% |
| Stripe | 77% |
| Comdata | 10% |
| Fleet One | 10% |
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Fleet One Product Quality
1.5/5
Fleet One has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Fleet One Product Information
Fleet One’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.fleetone.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Fleet One Product Quality vs. Competitors
Compared to its competitors, Fleet One's Product Quality score is rated right above Nvoicepay, and is preceded by Comdata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Comdata | 2.5/5 |
| Fleet One | 1.5/5 |
| Nvoicepay | 1.5/5 |
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Fleet One Pricing
Fleet One ROI & Value For Money
1.5/5
Fleet One has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Fleet One Pricing vs. Competitors
Compared to its competitors, Fleet One's ROI score is rated right above Comdata, and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| Fleet One | 1.5/5 |
| Comdata | 1.5/5 |
| Nvoicepay | 1.5/5 |
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Fleet One Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fleet One Customer Satisfaction vs. Competitors
Compared to its competitors, Fleet One's Customer Satisfaction score is rated right above Nvoicepay, and is preceded by Comdata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mastercard | 79% |
| Stripe | 68% |
| Comdata | 0% |
| Fleet One | 0% |
| Nvoicepay | 0% |
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Fleet One Customer Service
1.5/5
Fleet One has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Fleet One's Customer Service
Address
613 Bakertown Road, Antioch, TN
Website
http://www.fleetone.com/
Phone Number
(800) 359-7587
Fleet One Customer Service vs. Competitors
Compared to its competitors, Fleet One's Customer Service score is rated right above Comdata, and is preceded by Stripe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mastercard | 3.9/5 |
| Stripe | 3.6/5 |
| Fleet One | 1.5/5 |
| Comdata | 1.5/5 |
| Nvoicepay | 1.5/5 |
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Fleet One as an Employer
3.8/5
Fleet One has a 3.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fleet One scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fleet One would recommend the brand to a friend. ENPS measures how likely Fleet One employees would recommend working at Fleet One to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
