74
NPS
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Brand Page
Fountain
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About Fountain's Brand
Fountain’s all-in-one high volume hiring platform empowers the world’s leading enterprises to find and hire the right people through smart, fast, and seamless recruiting. Candidates can apply anytime, anywhere in minutes, right from their phone. Automated and customizable processes streamline the candidate experience and save time for recruitment teams so they can scale with growing hiring needs. Advanced analytics provide end-to-end process visibility so managers can make swift, data-driven decisions. Throughout the candidate journey the openly integrated platform enables companies to find, qualify and convert more applicants. Fountain’s global customers hire over 1.2 million workers annually in 78 countries. Among its major competitors, Fountain is ranked in 1st place for NPS while Workable is 2nd, and iCIMS is 3rd.Their current valuation is $100.00M
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Fountain Ranking
- #1 / 4 of its competitors
Fountain NPS
Fountain's Net Promoter Score (NPS) is a 74 with 81% Promoters, 12% Passives, and 7% Detractors. Net Promoter Score tracks whether Fountain's customers would recommend using the product based on a scale of -100 to 100.
Fountain Overall NPS
| 81% | Promoters |
|---|---|
| 12% | Passives |
| 7% | Detractors |
Fountain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Feb 2022 74 | Feb 2022 | 74 |
How Other Brands Compare
Fountain is ranked first for NPS among its competitors. Workable and iCIMS come in second and third, with SmartRecruiters coming in at #4. Among those competitors, it is the lowest valued company behind iCIMS.
Fountain |  iCIMS |  Workable |  SmartRecruiters | |
| Global Ranking | #- | #560 | #- | #- |
| NPS | 74 | 26 | 33 | 21 |
| Valuation Updated every 24 hours for public companies | $100.00M | $250.00M | $250.00M | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fountain NPS by Usage
Fountain's NPS was rated the highest by customers who have used Fountain's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 89 | 2 to 5 Years | 89 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Fountain NPS vs. Competitors
Compared to its competitors, Fountain's NPS is rated right above Workable.
| COMPANY | NPS Score | |
|---|---|---|
| Fountain | 74 |
| Workable | 33 |
| iCIMS | 26 |
| SmartRecruiters | 21 |
Fountain Product Quality
4.5/5
Fountain has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Fountain Product Information
Fountain serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Fountain supports Web devices and offers products for small, medium, and large sized businesses.
Fountain’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.fountain.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Onboarding Software
Job Board Software
Fountain Product Quality vs. Competitors
Compared to its competitors, Fountain's Product Quality score is rated right above Workable.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fountain | 4.5/5 |
| Workable | 4.1/5 |
| SmartRecruiters | 4/5 |
| iCIMS | 3.8/5 |
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Fountain Pricing
Fountain ROI & Value For Money
4.4/5
Fountain has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Fountain Pricing Plans
Fountain has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Fountain uses a subscription model and offers the following: Lite: free for individual store owners or businesses with a few locations., Pro: $49/month/location for multi-unit franchise operators or businesses with many locations., and Enterprise: custom pricing plans available for companies hiring 50+ employees/locations per month.. For the users that are not ready to commit yet, Fountain also offers a free trial.
Who Uses Fountain?
Small Businesses
Medium Businesses
Large Enterprises
Fountain Pricing vs. Competitors
Compared to its competitors, Fountain's ROI score is rated right above Workable.
| COMPANY | Pricing Score | |
|---|---|---|
| Fountain | 4.4/5 |
| Workable | 4/5 |
| SmartRecruiters | 4/5 |
| iCIMS | 3.7/5 |
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Fountain Customer Satisfaction (CSAT)
Fountain Customer Satisfaction (CSAT) Score
100 / 100
Fountain has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fountain Customer Satisfaction vs. Competitors
Compared to its competitors, Fountain's Customer Satisfaction score is rated right above Workable.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fountain | 100% |
| Workable | 78% |
| iCIMS | 54% |
| SmartRecruiters | 54% |
Unlock Fountain Customer Satisfaction vs. Competitors Data
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Fountain Customer Service
5/5
Fountain has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fountain's Customer Service
Address
San Francisco, CA 94111
Website
https://www.fountain.com/
Phone Number
415-543-3080
Fountain's Social Links
Fountain Customer Service vs. Competitors
Compared to its competitors, Fountain's Customer Service score is rated right above Workable.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fountain | 5/5 |
| Workable | 3.9/5 |
| SmartRecruiters | 3.9/5 |
| iCIMS | 3.4/5 |
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Consumer vs. Employees
Fountain scored a 74 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Fountain would recommend the brand to a friend. ENPS measures how likely Fountain employees would recommend working at Fountain to a friend.
Net Promoter Score
74
NPS Score
| 81% | Promoters |
|---|---|
| 12% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
