2
NPS
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Franklin Templeton Investments
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About Franklin Templeton Investments' Brand
Franklin Templeton Investments is a global investment firm that offers mutual funds for individuals and institutions. Among its major competitors, Franklin Templeton Investments is ranked in 3rd place for NPS while BlackRock is 1st, and Fidelity Investments is 2nd.Their current market cap is $277.28M
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Franklin Templeton Investments Ranking
- #2 / 4 of its competitors
Franklin Templeton Investments NPS
Franklin Templeton Investments's Net Promoter Score (NPS) is a 2 with 43% Promoters, 16% Passives, and 41% Detractors. Net Promoter Score tracks whether Franklin Templeton Investments's customers would recommend using the product based on a scale of -100 to 100.
Franklin Templeton Investments Overall NPS
| 43% | Promoters |
|---|---|
| 16% | Passives |
| 41% | Detractors |
Franklin Templeton Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -5 | Sep 2023 | -5 |
Oct 2023 -10 | Oct 2023 | -10 |
Nov 2023 -15 | Nov 2023 | -15 |
Dec 2023 -18 | Dec 2023 | -18 |
Jan 2024 -13 | Jan 2024 | -13 |
Apr 2024 -8 | Apr 2024 | -8 |
Aug 2024 -4 | Aug 2024 | -4 |
Nov 2024 -1 | Nov 2024 | -1 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 0 | Mar 2025 | 0 |
Sep 2025 7 | Sep 2025 | 7 |
Oct 2025 2 | Oct 2025 | 2 |
How Other Brands Compare
Franklin Templeton Investments is ranked second for NPS among its competitors. Fidelity Investments and Edward Jones come in first and third, with UBS coming in at #4. Among those competitors, it is the second most valued company behind UBS.
Franklin Templeton Investments |  Fidelity Investments |  Edward Jones |  UBS | |
| Global Ranking | #- | #162 | #200 | #245 |
| NPS | 2 | 8 | -2 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $277.28M | $11.88B | - | $59.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franklin Templeton Investments NPS by Gender
Franklin Templeton Investments's NPS was rated -33 by Male customers on Comparably.
Male
-33
Franklin Templeton Investments's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Franklin Templeton Investments's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Franklin Templeton Investments NPS vs. Competitors
Compared to its competitors, Franklin Templeton Investments's NPS is rated right above Edward Jones, and is preceded by Fidelity Investments.
| COMPANY | NPS Score | |
|---|---|---|
 | BlackRock | 10 |
| Fidelity Investments | 8 |
| Franklin Templeton Investments | 2 |
| Edward Jones | -2 |
| UBS | -6 |
Franklin Templeton Investments Customer Reviews
Out of the 2 Franklin Templeton Investments customer reviews 2 were positive and 0 were constructive. Franklin Templeton Investments customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Franklin Templeton Investments Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Franklin Templeton Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Franklin Templeton Investments Customer Loyalty Score by Gender
Franklin Templeton Investments's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Franklin Templeton Investments Customer Loyalty vs. Competitors
Compared to its competitors, Franklin Templeton Investments's Customer Loyalty score is rated right above UBS, and is preceded by BlackRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fidelity Investments | 83% |
| Edward Jones | 83% |
| BlackRock | 75% |
| Franklin Templeton Investments | 71% |
| UBS | 70% |
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Franklin Templeton Investments Product Quality
3.2/5
Franklin Templeton Investments has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Franklin Templeton Investments Product Information
Franklin Templeton Investments’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Banking
FinTech
Quick Insights into Franklin Templeton Investments Product Quality
Franklin Templeton Investments's Product Quality score was rated highest by Male customers.
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Ranked Franklin Templeton Investments Product Quality the Highest
Franklin Templeton Investments Product Quality Score by Gender
Franklin Templeton Investments's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Franklin Templeton Investments Product Quality vs. Competitors
Compared to its competitors, Franklin Templeton Investments's Product Quality score is rated right below Edward Jones.
| COMPANY | Product Quality Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| UBS | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| Edward Jones | 3.2/5 |
| Franklin Templeton Investments | 3.2/5 |
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Franklin Templeton Investments Pricing
Franklin Templeton Investments ROI & Value For Money
3.1/5
Franklin Templeton Investments has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Franklin Templeton Investments ROI
Franklin Templeton Investments's ROI score was rated highest by Male customers.
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Ranked Franklin Templeton Investments ROI the Highest
Franklin Templeton Investments ROI Score by Gender
Franklin Templeton Investments's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Franklin Templeton Investments Pricing vs. Competitors
Compared to its competitors, Franklin Templeton Investments's ROI score is rated right below Edward Jones.
| COMPANY | Pricing Score | |
|---|---|---|
| BlackRock | 3.7/5 |
| Fidelity Investments | 3.4/5 |
| UBS | 3.4/5 |
| Edward Jones | 3.2/5 |
| Franklin Templeton Investments | 3.1/5 |
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Franklin Templeton Investments Customer Satisfaction (CSAT)
Franklin Templeton Investments Customer Satisfaction (CSAT) Score
72 / 100
Franklin Templeton Investments has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Franklin Templeton Investments Customer Satisfaction
Franklin Templeton Investments's Customer Satisfaction score was rated highest by Male customers.
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Ranked Franklin Templeton Investments Customer Satisfaction the Highest
Franklin Templeton Investments Customer Satisfaction Score by Gender
Franklin Templeton Investments's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Franklin Templeton Investments Customer Satisfaction vs. Competitors
Compared to its competitors, Franklin Templeton Investments's Customer Satisfaction score is rated right above UBS, and is preceded by BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BlackRock | 78% |
| Franklin Templeton Investments | 72% |
| UBS | 65% |
| Fidelity Investments | 59% |
| Edward Jones | 55% |
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Franklin Templeton Investments Customer Service
3.1/5
Franklin Templeton Investments has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Franklin Templeton Investments's Customer Service
Address
One Franklin Parkway, Building 970, 1st Floor, San Mateo, CA
Website
http://www.franklintempleton.com
Quick Insights into Franklin Templeton Investments Customer Service
Franklin Templeton Investments's Customer Service score was rated highest by Male customers.
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Ranked Franklin Templeton Investments Customer Service the Highest
Franklin Templeton Investments Customer Service Score by Gender
Franklin Templeton Investments's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Franklin Templeton Investments Customer Service vs. Competitors
Compared to its competitors, Franklin Templeton Investments's Customer Service score is rated right below Fidelity Investments.
| COMPANY | Customer Service Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| UBS | 3.5/5 |
| Edward Jones | 3.5/5 |
| Fidelity Investments | 3.3/5 |
| Franklin Templeton Investments | 3.1/5 |
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Franklin Templeton Investments as an Employer
3.8/5
Franklin Templeton Investments has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
CEO of Franklin Templeton Investments
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Franklin Templeton Investments scored a 2 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Franklin Templeton Investments would recommend the brand to a friend. ENPS measures how likely Franklin Templeton Investments employees would recommend working at Franklin Templeton Investments to a friend.
Net Promoter Score
2
NPS Score
| 43% | Promoters |
|---|---|
| 16% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 30% | Promoters |
|---|---|
| 24% | Passive |
| 46% | Detractors |
