15
NPS
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FreeWheel
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About FreeWheel's Brand
FreeWheel, a Comcast Company, is redefining the future of TV advertising, built on a culture of creativity, ingenuity and inclusion. Among its major competitors, FreeWheel is ranked in 2nd place for NPS while Kaltura is 1st, and YouTube is 3rd.Their current valuation is $28.07B
Brand at a Glance
47%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
FreeWheel Ranking
- #2 / 4 of its competitors
FreeWheel NPS
FreeWheel's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether FreeWheel's customers would recommend using the product based on a scale of -100 to 100.
FreeWheel Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
FreeWheel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 50 | Aug 2021 | 50 |
Sep 2021 0 | Sep 2021 | 0 |
May 2022 25 | May 2022 | 25 |
Aug 2022 40 | Aug 2022 | 40 |
Jan 2023 13 | Jan 2023 | 13 |
Oct 2023 11 | Oct 2023 | 11 |
Dec 2023 20 | Dec 2023 | 20 |
Mar 2024 18 | Mar 2024 | 18 |
Aug 2024 16 | Aug 2024 | 16 |
How Other Brands Compare
FreeWheel is ranked second for NPS among its competitors. Kaltura and YouTube come in first and third, with MediaMath coming in at #4. Among those competitors, it is the second most valued company behind YouTube.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FreeWheel NPS by Gender
FreeWheel's NPS was rated -33 by Male customers on Comparably.
Male
-33
FreeWheel's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
FreeWheel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FreeWheel NPS by Ethnicity
FreeWheel's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
FreeWheel Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of FreeWheel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FreeWheel Customer Loyalty Score by Gender
FreeWheel's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
FreeWheel Customer Loyalty Score by Ethnicity
FreeWheel's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FreeWheel.
40
out of 100
Caucasian
FreeWheel Customer Loyalty Score by Industry
FreeWheel's Customer Loyalty score was rated 40% by Tech industry customers.
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FreeWheel Customer Loyalty vs. Competitors
Compared to its competitors, FreeWheel's Customer Loyalty score is rated right above BlackArrow, and is preceded by YouTube.
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FreeWheel Product Quality
3.2/5
FreeWheel has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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FreeWheel Product Information
FreeWheel’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FreeWheel's product the highest.
- Website
- http://freewheel.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into FreeWheel Product Quality
FreeWheel's Product Quality score was rated highest by Caucasian customers.
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Ranked FreeWheel Product Quality the Highest
FreeWheel Product Quality Score by Gender
FreeWheel's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
FreeWheel Product Quality Score by Ethnicity
FreeWheel's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FreeWheel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
FreeWheel Product Quality Score by Industry
FreeWheel's Product Quality score was rated 3.5 stars by Tech industry customers.
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FreeWheel Product Quality vs. Competitors
Compared to its competitors, FreeWheel's Product Quality score is rated right above MediaMath, and is preceded by YouTube.
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VS
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FreeWheel Pricing
FreeWheel ROI & Value For Money
2.8/5
FreeWheel has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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FreeWheel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into FreeWheel ROI
FreeWheel's ROI score was rated highest by Male customers.
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Ranked FreeWheel ROI the Highest
FreeWheel ROI Score by Gender
FreeWheel's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
FreeWheel ROI Score by Ethnicity
FreeWheel's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FreeWheel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
FreeWheel ROI Score by Industry
FreeWheel's ROI score was rated 3.6 stars by Tech industry customers.
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FreeWheel Pricing vs. Competitors
Compared to its competitors, FreeWheel's ROI score is rated right above MediaMath, and is preceded by YouTube.
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FreeWheel Customer Satisfaction (CSAT)
FreeWheel Customer Satisfaction (CSAT) Score
55 / 100
FreeWheel has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FreeWheel Customer Satisfaction
FreeWheel's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked FreeWheel Customer Satisfaction the Highest
FreeWheel Customer Satisfaction Score by Gender
FreeWheel's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FreeWheel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FreeWheel's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
FreeWheel Customer Satisfaction Score by Industry
FreeWheel's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}FreeWheel Customer Satisfaction vs. Competitors
Compared to its competitors, FreeWheel's Customer Satisfaction score is rated right above MediaMath, and is preceded by YouTube.
Unlock FreeWheel Customer Satisfaction vs. Competitors Data
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FreeWheel Customer Service
3.2/5
FreeWheel has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About FreeWheel's Customer Service
Address
1407 Broadway, New York City, NY 10018
Website
http://freewheel.com
Phone Number
(212) 913-9222
FreeWheel's Social Links
Quick Insights into FreeWheel Customer Service
FreeWheel's Customer Service score was rated highest by Caucasian customers.
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Ranked FreeWheel Customer Service the Highest
FreeWheel Customer Service Score by Gender
FreeWheel's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
FreeWheel Customer Service Score by Ethnicity
FreeWheel's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FreeWheel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
FreeWheel Customer Service Score by Industry
FreeWheel's Customer Service score was rated 3.6 stars by Tech industry customers.
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FreeWheel Customer Service vs. Competitors
Compared to its competitors, FreeWheel's Customer Service score is rated right above YouTube, and is preceded by Kaltura.
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FreeWheel as an Employer
Consumer vs. Employees
FreeWheel scored a 15 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of FreeWheel would recommend the brand to a friend. ENPS measures how likely FreeWheel employees would recommend working at FreeWheel to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
