-31
NPS
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Funding Circle
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About Funding Circle's Brand
Funding Circle is the world's leading online marketplace for business loans, matching businesses who want to borrow with investors. Among its major competitors, Funding Circle is ranked in 3rd place for NPS while SoFi is 1st, and Indiegogo is 2nd.
Brand at a Glance
50%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Funding Circle Ranking
- #2 / 4 of its competitors
Funding Circle NPS
Funding Circle's Net Promoter Score (NPS) is a -31 with 23% Promoters, 23% Passives, and 54% Detractors. Net Promoter Score tracks whether Funding Circle's customers would recommend using the product based on a scale of -100 to 100.
Funding Circle Overall NPS
| 23% | Promoters |
|---|---|
| 23% | Passives |
| 54% | Detractors |
Funding Circle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Apr 2022 -25 | Apr 2022 | -25 |
Jun 2022 -20 | Jun 2022 | -20 |
Oct 2022 -34 | Oct 2022 | -34 |
Nov 2022 -15 | Nov 2022 | -15 |
Jan 2023 -25 | Jan 2023 | -25 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 -40 | Jul 2023 | -40 |
Nov 2023 -36 | Nov 2023 | -36 |
Mar 2024 -42 | Mar 2024 | -42 |
Sep 2024 -30 | Sep 2024 | -30 |
How Other Brands Compare
Funding Circle is ranked second for NPS among its competitors. SoFi and LendingClub come in first and third, with BorrowersFirst coming in at #4.
Funding Circle |  SoFi |  BorrowersFirst |  LendingClub | |
| Global Ranking | #- | #441 | #- | #- |
| NPS | -31 | 19 | - | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.00B | $4.24B | $954.32M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Funding Circle NPS by Gender
Funding Circle's NPS was rated -34 by Male customers on Comparably.
Male
-34
Funding Circle's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Funding Circle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Funding Circle NPS by Ethnicity
Funding Circle's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Funding Circle NPS vs. Competitors
Compared to its competitors, Funding Circle's NPS is rated right above LendingClub, and is preceded by Indiegogo.
| COMPANY | NPS Score | |
|---|---|---|
| SoFi | 19 |
 | LendingCrowd | N/A |
| BorrowersFirst | N/A |
 | Indiegogo | -28 |
| Funding Circle | -31 |
| LendingClub | -40 |
 | Fundera | -67 |
Funding Circle Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Funding Circle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Funding Circle Customer Loyalty Score by Gender
Funding Circle's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Funding Circle Customer Loyalty Score by Ethnicity
Funding Circle's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Funding Circle.
40
out of 100
Caucasian
Funding Circle Customer Loyalty vs. Competitors
Compared to its competitors, Funding Circle's Customer Loyalty score is rated right above LendingCrowd, and is preceded by Indiegogo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fundera | 100% |
| SoFi | 78% |
| LendingClub | 70% |
| Indiegogo | 59% |
| Funding Circle | 50% |
| LendingCrowd | N/A |
| BorrowersFirst | N/A |
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Funding Circle Product Quality
2.5/5
Funding Circle has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Funding Circle Product Information
Funding Circle’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.fundingcircle.com
- Company Size
- 201-500 Employees
Industry
Consumer Services
FinTech
Small Business Services
Quick Insights into Funding Circle Product Quality
Funding Circle's Product Quality score was rated highest by Caucasian customers.
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Ranked Funding Circle Product Quality the Highest
Funding Circle Product Quality Score by Gender
Funding Circle's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Funding Circle.
Male
3.3/5
Female
N/A
Funding Circle Product Quality Score by Ethnicity
Funding Circle's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Funding Circle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Funding Circle Product Quality vs. Competitors
Compared to its competitors, Funding Circle's Product Quality score is rated right above LendingClub, and is preceded by Indiegogo.
| COMPANY | Product Quality Score | |
|---|---|---|
| SoFi | 3.6/5 |
| Fundera | 3/5 |
| Indiegogo | 2.7/5 |
| Funding Circle | 2.5/5 |
| LendingClub | 2.4/5 |
| LendingCrowd | N/A |
| BorrowersFirst | N/A |
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Funding Circle Pricing
Funding Circle ROI & Value For Money
2.6/5
Funding Circle has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Funding Circle ROI
Funding Circle's ROI score was rated highest by Caucasian customers.
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Ranked Funding Circle ROI the Highest
Funding Circle ROI Score by Gender
Funding Circle's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Funding Circle.
Male
3.6/5
Female
N/A
Funding Circle ROI Score by Ethnicity
Funding Circle's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Funding Circle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Funding Circle Pricing vs. Competitors
Compared to its competitors, Funding Circle's ROI score is rated right above LendingClub, and is preceded by SoFi.
| COMPANY | Pricing Score | |
|---|---|---|
| SoFi | 3.5/5 |
| Funding Circle | 2.6/5 |
| LendingClub | 2.6/5 |
| Indiegogo | 2.5/5 |
| Fundera | 2.5/5 |
| LendingCrowd | N/A |
| BorrowersFirst | N/A |
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Funding Circle Customer Satisfaction (CSAT)
Funding Circle Customer Satisfaction (CSAT) Score
37 / 100
Funding Circle has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
28%
Neither Satisfied nor Dissatisfied
45%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Funding Circle Customer Satisfaction
Funding Circle's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Funding Circle Customer Satisfaction the Highest
Funding Circle Customer Satisfaction Score by Gender
Funding Circle's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Funding Circle.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Funding Circle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Funding Circle's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Funding Circle.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Funding Circle Customer Satisfaction vs. Competitors
Compared to its competitors, Funding Circle's Customer Satisfaction score is rated right above Indiegogo, and is preceded by LendingClub.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SoFi | 64% |
| Fundera | 50% |
| LendingClub | 37% |
| Funding Circle | 36% |
| Indiegogo | 34% |
| LendingCrowd | 0% |
| BorrowersFirst | 0% |
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Funding Circle Customer Service
2.7/5
Funding Circle has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Funding Circle's Customer Service
Address
71 Queen Victoria Street, London, AR EC4V 4AY
Website
http://www.fundingcircle.com
Phone Number
(855)849-1940
Funding Circle's Social Links
Quick Insights into Funding Circle Customer Service
Funding Circle's Customer Service score was rated highest by Caucasian customers.
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Ranked Funding Circle Customer Service the Highest
Funding Circle Customer Service Score by Gender
Funding Circle's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Funding Circle.
Male
3.5/5
Female
N/A
Funding Circle Customer Service Score by Ethnicity
Funding Circle's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Funding Circle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Funding Circle Customer Service vs. Competitors
Compared to its competitors, Funding Circle's Customer Service score is rated right above Indiegogo, and is preceded by Fundera.
| COMPANY | Customer Service Score | |
|---|---|---|
| SoFi | 3.5/5 |
| Fundera | 3/5 |
| Funding Circle | 2.7/5 |
| Indiegogo | 2.4/5 |
| LendingClub | 2.3/5 |
| LendingCrowd | N/A |
| BorrowersFirst | N/A |
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Funding Circle as an Employer
4.3/5
Funding Circle has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Funding Circle scored a -31 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Funding Circle would recommend the brand to a friend. ENPS measures how likely Funding Circle employees would recommend working at Funding Circle to a friend.
Net Promoter Score
-31
NPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
