-32
NPS
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LendingClub
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About LendingClub's Brand
To create an alternative to banks that offers both borrowers and investors a great rate. Among its major competitors, LendingClub is ranked in 5th place for NPS while SoFi is 1st, and OnDeck is 2nd.Their current market cap is $954.32M
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.4/5
Customer Service
LendingClub CMO
LendingClub Ranking
- #3 / 4 of its competitors
LendingClub NPS
LendingClub's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether LendingClub's customers would recommend using the product based on a scale of -100 to 100.
LendingClub Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
LendingClub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -42 | Oct 2023 | -42 |
Nov 2023 -44 | Nov 2023 | -44 |
Mar 2024 -49 | Mar 2024 | -49 |
Apr 2024 -51 | Apr 2024 | -51 |
May 2024 -46 | May 2024 | -46 |
Nov 2024 -44 | Nov 2024 | -44 |
Mar 2025 -44 | Mar 2025 | -44 |
Apr 2025 -42 | Apr 2025 | -42 |
Dec 2025 -40 | Dec 2025 | -40 |
Jan 2026 -41 | Jan 2026 | -41 |
Mar 2026 -37 | Mar 2026 | -37 |
Apr 2026 -31 | Apr 2026 | -31 |
How Other Brands Compare
LendingClub is ranked third for NPS among its competitors. SoFi and Prosper come in first and second, with Avant coming in at #4. Among those competitors, it is the third most valued company behind SoFi.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LendingClub NPS by Gender
Female customers rated LendingClub's NPS 46 points higher than Male customers.
Male
-62
LendingClub's NPS was rated -62 by Male customers on Comparably.
19%
Promoters
0%
Passives
81%
Detractors
Female
-16
LendingClub's NPS was rated -16 by Female customers on Comparably.
42%
Promoters
0%
Passives
58%
Detractors
LendingClub NPS by Ethnicity
LendingClub's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Other -34 | Other | -34 |
LendingClub NPS by Age
LendingClub's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
LendingClub NPS by Usage
LendingClub's NPS was rated the highest by customers who have used LendingClub's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -82 | Less than 1 Year | -82 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
LendingClub NPS vs. Competitors
Compared to its competitors, LendingClub's NPS is rated right above Avant, and is preceded by Funding Circle.
| COMPANY | NPS Score | |
|---|---|---|
 | SoFi | 20 |
 | OnDeck | 0 |
 | Prosper | -23 |
 | Funding Circle | -31 |
| LendingClub | -32 |
 | Avant | -48 |
LendingClub Customer Reviews
Out of the 6 LendingClub customer reviews 1 was positive and 5 were constructive. LendingClub customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LendingClub Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of LendingClub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LendingClub Customer Loyalty Score by Gender
Female customers rated LendingClub's Customer Loyalty score 13% higher than Male customers.
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Male
72%
Yes
Female
85%
Yes
LendingClub Customer Loyalty Score by Ethnicity
LendingClub's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LendingClub.
66
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Other
LendingClub Customer Loyalty Score by Age
LendingClub's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
56-60 46% | 56-60 | 46% |
61-65 85% | 61-65 | 85% |
66+ 70% | 66+ | 70% |
LendingClub Customer Loyalty Score by Usage
LendingClub's Customer Loyalty score was rated the highest by customers who have used LendingClub's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LendingClub Customer Loyalty Score by Industry
LendingClub's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LendingClub Customer Loyalty vs. Competitors
Compared to its competitors, LendingClub's Customer Loyalty score is rated right above Funding Circle, and is preceded by Prosper.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SoFi | 78% |
| Avant | 78% |
| Prosper | 76% |
| LendingClub | 71% |
| Funding Circle | 50% |
| OnDeck | 10% |
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LendingClub Product Quality
2.6/5
LendingClub has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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LendingClub Product Information
LendingClub’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated LendingClub's product the highest. Reviewers from the Real Estate industry rated LendingClub the lowest at 2.6.
- Website
- https://lendingclub.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into LendingClub Product Quality
LendingClub's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked LendingClub Product Quality the Highest
Ranked LendingClub Product Quality the Lowest
LendingClub Product Quality Score by Gender
Female customers rated LendingClub's Product Quality score 0.4 stars higher than Male customers.
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Male
2.5/5
Female
2.9/5
LendingClub Product Quality Score by Ethnicity
LendingClub's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LendingClub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 3.8 | Other | 3.8 |
LendingClub Product Quality Score by Age
LendingClub's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LendingClub.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.6 | 66+ | 2.6 |
LendingClub Product Quality Score by Usage
LendingClub's Product Quality score was rated the highest by customers who have used LendingClub's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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LendingClub Product Quality Score by Industry
LendingClub's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
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LendingClub Product Quality vs. Competitors
Compared to its competitors, LendingClub's Product Quality score is rated right above Funding Circle, and is preceded by Prosper.
| COMPANY | Product Quality Score | |
|---|---|---|
| SoFi | 3.6/5 |
| Prosper | 2.8/5 |
| LendingClub | 2.6/5 |
| Funding Circle | 2.5/5 |
| Avant | 2.1/5 |
| OnDeck | 1.5/5 |
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LendingClub Pricing
LendingClub ROI & Value For Money
2.8/5
LendingClub has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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LendingClub Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Real Estate industry think that they had the lowest ROI from LendingClub.
Quick Insights into LendingClub ROI
LendingClub's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used LendingClub's products/services for Less than 1 Year.
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Ranked LendingClub ROI the Highest
Ranked LendingClub ROI the Lowest
LendingClub ROI Score by Gender
Female customers rated LendingClub's ROI score 0.7 stars higher than Male customers.
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Male
2.1/5
Female
2.8/5
LendingClub ROI Score by Ethnicity
LendingClub's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LendingClub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Other 4 | Other | 4 |
LendingClub ROI Score by Age
LendingClub's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LendingClub.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.8 | 66+ | 2.8 |
LendingClub ROI Score by Usage
LendingClub's ROI score was rated the highest by customers who have used LendingClub's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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LendingClub ROI Score by Industry
LendingClub's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
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LendingClub Pricing vs. Competitors
Compared to its competitors, LendingClub's ROI score is rated right above Funding Circle, and is preceded by Prosper.
| COMPANY | Pricing Score | |
|---|---|---|
| SoFi | 3.5/5 |
| Prosper | 2.8/5 |
| LendingClub | 2.8/5 |
| Funding Circle | 2.6/5 |
| Avant | 2/5 |
| OnDeck | 2/5 |
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LendingClub Customer Satisfaction (CSAT)
LendingClub Customer Satisfaction (CSAT) Score
44 / 100
LendingClub has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
31%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LendingClub Customer Satisfaction
LendingClub's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
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Ranked LendingClub Customer Satisfaction the Highest
Ranked LendingClub Customer Satisfaction the Lowest
LendingClub Customer Satisfaction Score by Gender
Female customers rated LendingClub's Customer Satisfaction score 35 points higher than Male customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 18% | |
Very Dissatisfied | 44% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
LendingClub Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LendingClub's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
LendingClub's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
LendingClub's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
LendingClub Customer Satisfaction Score by Age
LendingClub's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 34% |
LendingClub Customer Satisfaction Score by Usage
LendingClub's Customer Satisfaction score was rated the highest by customers who have used LendingClub's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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LendingClub Customer Satisfaction Score by Industry
LendingClub's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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{
"title": "LendingClub Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 75,
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{
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"scoreClassName": "",
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}LendingClub Customer Satisfaction vs. Competitors
Compared to its competitors, LendingClub's Customer Satisfaction score is rated right above Prosper, and is preceded by SoFi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SoFi | 64% |
| LendingClub | 44% |
| Prosper | 42% |
| Funding Circle | 36% |
| Avant | 26% |
| OnDeck | 0% |
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LendingClub Customer Service
2.4/5
LendingClub has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About LendingClub's Customer Service
Address
595 Market Street, Suite 200, San Francisco, CA 94105
Website
https://lendingclub.com
Phone Number
(888) 376-6642
LendingClub's Social Links
Quick Insights into LendingClub Customer Service
LendingClub's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used LendingClub's products/services for Less than 1 Year.
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Ranked LendingClub Customer Service the Highest
Ranked LendingClub Customer Service the Lowest
LendingClub Customer Service Score by Gender
Female customers rated LendingClub's Customer Service score 1.2 stars higher than Male customers.
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Male
1.6/5
Female
2.8/5
LendingClub Customer Service Score by Ethnicity
LendingClub's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LendingClub.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
Other 2.8 | Other | 2.8 |
LendingClub Customer Service Score by Age
LendingClub's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LendingClub.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.1 | 66+ | 2.1 |
LendingClub Customer Service Score by Usage
LendingClub's Customer Service score was rated the highest by customers who have used LendingClub's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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LendingClub Customer Service Score by Industry
LendingClub's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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LendingClub Customer Service vs. Competitors
Compared to its competitors, LendingClub's Customer Service score is rated right above OnDeck, and is preceded by Prosper.
| COMPANY | Customer Service Score | |
|---|---|---|
| SoFi | 3.5/5 |
| Funding Circle | 2.7/5 |
| Prosper | 2.4/5 |
| LendingClub | 2.4/5 |
| OnDeck | 2/5 |
| Avant | 1.9/5 |
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LendingClub as an Employer
3.2/5
LendingClub has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
LendingClub scored a -32 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of LendingClub would recommend the brand to a friend. ENPS measures how likely LendingClub employees would recommend working at LendingClub to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
