-48
NPS
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Avant
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About Avant's Brand
Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over 1.5 million customers to over $7.5 billion in loans and 800,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Among its major competitors, Avant is ranked in 7th place for NPS while Pave is 1st, and OnDeck is 2nd.Their current valuation is $1.98B
Brand at a Glance
78%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Avant Ranking
- #3 / 4 of its competitors
Avant NPS
Avant's Net Promoter Score (NPS) is a -48 with 24% Promoters, 4% Passives, and 72% Detractors. Net Promoter Score tracks whether Avant's customers would recommend using the product based on a scale of -100 to 100.
Avant Overall NPS
| 24% | Promoters |
|---|---|
| 4% | Passives |
| 72% | Detractors |
Avant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -50 | Apr 2024 | -50 |
May 2024 -48 | May 2024 | -48 |
Sep 2024 -48 | Sep 2024 | -48 |
Oct 2024 -46 | Oct 2024 | -46 |
Nov 2024 -48 | Nov 2024 | -48 |
Dec 2024 -48 | Dec 2024 | -48 |
Feb 2025 -48 | Feb 2025 | -48 |
Mar 2025 -49 | Mar 2025 | -49 |
Apr 2025 -49 | Apr 2025 | -49 |
May 2025 -49 | May 2025 | -49 |
Jun 2025 -51 | Jun 2025 | -51 |
Oct 2025 -49 | Oct 2025 | -49 |
How Other Brands Compare
Avant is ranked third for NPS among its competitors. Landmark and SoFi come in first and second, with BorrowersFirst coming in at #4. Among those competitors, it is the lowest valued company behind SoFi.
Avant |  SoFi |  Landmark |  BorrowersFirst | |
| Global Ranking | #- | #441 | #836 | #- |
| NPS | -48 | 19 | 45 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.98B | $6.00B | - | $4.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avant NPS by Gender
Female customers rated Avant's NPS 10 points higher than Male customers.
Male
-58
Avant's NPS was rated -58 by Male customers on Comparably.
18%
Promoters
6%
Passives
76%
Detractors
Female
-48
Avant's NPS was rated -48 by Female customers on Comparably.
24%
Promoters
4%
Passives
72%
Detractors
Avant NPS by Ethnicity
Avant's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -77 | Caucasian | -77 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black 14 | African American/Black | 14 |
Other -70 | Other | -70 |
Avant NPS by Age
Avant's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Avant NPS by Usage
Avant's NPS was rated the highest by customers who have used Avant's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years 100 | Over 10 Years | 100 |
Avant NPS vs. Competitors
Compared to its competitors, Avant's NPS is rated right below LendingClub.
| COMPANY | NPS Score | |
|---|---|---|
 | Pave | 75 |
 | OnDeck | 50 |
| Landmark | 45 |
| SoFi | 19 |
| BorrowersFirst | N/A |
 | Prosper | -22 |
 | LendingClub | -40 |
| Avant | -48 |
Avant Customer Reviews
Out of the 10 Avant customer reviews 2 were positive and 8 were constructive. Avant customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Avant Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Avant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avant Customer Loyalty Score by Gender
Female customers rated Avant's Customer Loyalty score 9% higher than Male customers.
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Male
84%
Yes
Female
93%
Yes
Avant Customer Loyalty Score by Ethnicity
Avant's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Avant.
87
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
82
out of 100
Other
Avant Customer Loyalty Score by Age
Avant's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 78% | 61-65 | 78% |
66+ 85% | 66+ | 85% |
Avant Customer Loyalty Score by Usage
Avant's Customer Loyalty score was rated the highest by customers who have used Avant's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Avant Customer Loyalty Score by Industry
Avant's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Avant Customer Loyalty vs. Competitors
Compared to its competitors, Avant's Customer Loyalty score is rated right above LendingClub, and is preceded by Prosper.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Landmark | 80% |
| SoFi | 78% |
| Prosper | 78% |
| Avant | 78% |
| LendingClub | 70% |
| Pave | 53% |
| OnDeck | 10% |
| BorrowersFirst | N/A |
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Avant Product Quality
2.1/5
Avant has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Avant Product Information
Avant’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Avant's product the highest. Reviewers from the Accounting industry rated Avant the lowest at 1.5.
- Website
- http://www.avant.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
FinTech
Marketplaces
Quick Insights into Avant Product Quality
Avant's Product Quality score was rated highest by customers who have used Avant's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Avant Product Quality the Highest
Ranked Avant Product Quality the Lowest
Avant Product Quality Score by Gender
Male customers rated Avant's Product Quality score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Avant Product Quality Score by Ethnicity
Avant's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Avant Product Quality Score by Age
Avant's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Avant Product Quality Score by Usage
Avant's Product Quality score was rated the highest by customers who have used Avant's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Avant Product Quality Score by Industry
Avant's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Avant Product Quality vs. Competitors
Compared to its competitors, Avant's Product Quality score is rated right above BorrowersFirst, and is preceded by LendingClub.
| COMPANY | Product Quality Score | |
|---|---|---|
| Landmark | 4.1/5 |
| Pave | 3.8/5 |
| SoFi | 3.6/5 |
| Prosper | 2.8/5 |
| OnDeck | 2.5/5 |
| LendingClub | 2.4/5 |
| Avant | 2.1/5 |
| BorrowersFirst | N/A |
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Avant Pricing
Avant ROI & Value For Money
2/5
Avant has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Avant Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Avant.
Quick Insights into Avant ROI
Avant's ROI score was rated highest by customers who have used Avant's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Avant ROI the Highest
Ranked Avant ROI the Lowest
Avant ROI Score by Gender
Avant's ROI score was rated 1.8 by both Female and Male customers on Comparably.
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Male
1.8/5
Female
1.8/5
Avant ROI Score by Ethnicity
Avant's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Avant ROI Score by Age
Avant's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Avant ROI Score by Usage
Avant's ROI score was rated the highest by customers who have used Avant's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Avant ROI Score by Industry
Avant's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Avant Pricing vs. Competitors
Compared to its competitors, Avant's ROI score is rated right above BorrowersFirst, and is preceded by LendingClub.
| COMPANY | Pricing Score | |
|---|---|---|
| Landmark | 4/5 |
| Pave | 3.5/5 |
| SoFi | 3.5/5 |
| OnDeck | 3.5/5 |
| Prosper | 2.8/5 |
| LendingClub | 2.6/5 |
| Avant | 2/5 |
| BorrowersFirst | N/A |
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Avant Customer Satisfaction (CSAT)
Avant Customer Satisfaction (CSAT) Score
26 / 100
Avant has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avant Customer Satisfaction
Avant's Customer Satisfaction score was rated highest by customers who have used Avant's products/services for Over 10 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Avant Customer Satisfaction the Highest
Ranked Avant Customer Satisfaction the Lowest
Avant Customer Satisfaction Score by Gender
Female customers rated Avant's Customer Satisfaction score 3 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 12% | |
Very Dissatisfied | 65% |
21 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 8% | |
Very Dissatisfied | 67% |
Avant Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Avant's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Avant's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Avant's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
Avant's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
80%
Avant Customer Satisfaction Score by Age
Avant's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Avant Customer Satisfaction Score by Usage
Avant's Customer Satisfaction score was rated the highest by customers who have used Avant's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Avant Customer Satisfaction Score by Industry
Avant's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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{
"title": "Avant Customer Satisfaction Score by Industry",
"text": "Avant's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Avant's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Avant's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Avant's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Avant's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}
]
}Avant Customer Satisfaction vs. Competitors
Compared to its competitors, Avant's Customer Satisfaction score is rated right above OnDeck, and is preceded by LendingClub.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pave | 100% |
| Landmark | 82% |
| SoFi | 64% |
| Prosper | 43% |
| LendingClub | 37% |
| Avant | 26% |
| OnDeck | 0% |
| BorrowersFirst | 0% |
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Avant Customer Service
1.9/5
Avant has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Avant's Customer Service
Address
222 W Merchandise Mart Plaza, Suite 900, Chicago, IL 60654
Website
http://www.avant.com
Phone Number
1-800-712-5407
Avant's Social Links
Quick Insights into Avant Customer Service
Avant's Customer Service score was rated highest by customers who have used Avant's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Avant Customer Service the Highest
Ranked Avant Customer Service the Lowest
Avant Customer Service Score by Gender
Female customers rated Avant's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Avant Customer Service Score by Ethnicity
Avant's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avant.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Avant Customer Service Score by Age
Avant's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Avant Customer Service Score by Usage
Avant's Customer Service score was rated the highest by customers who have used Avant's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Avant Customer Service Score by Industry
Avant's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Avant Customer Service vs. Competitors
Compared to its competitors, Avant's Customer Service score is rated right above BorrowersFirst, and is preceded by LendingClub.
| COMPANY | Customer Service Score | |
|---|---|---|
| Landmark | 4/5 |
| SoFi | 3.5/5 |
| OnDeck | 3.5/5 |
| Pave | 3.2/5 |
| Prosper | 2.5/5 |
| LendingClub | 2.3/5 |
| Avant | 1.9/5 |
| BorrowersFirst | N/A |
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Avant as an Employer
4.7/5
Avant has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Avant scored a -48 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Avant would recommend the brand to a friend. ENPS measures how likely Avant employees would recommend working at Avant to a friend.
Net Promoter Score
-48
NPS Score
| 24% | Promoters |
|---|---|
| 4% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
