75
NPS
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Pave
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About Pave's Brand
Pave leverages real-time HR and equity integrations to help companies plan, communicate, and benchmark compensation. Among its major competitors, Pave is ranked in 1st place for NPS while PayScale is 2nd, and beqom is 3rd.Their current valuation is $1.32B
Brand at a Glance
53%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Pave Ranking
- #1 / 4 of its competitors
Pave NPS
Pave's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Pave's customers would recommend using the product based on a scale of -100 to 100.
Pave Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Pave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Dec 2023 75 | Dec 2023 | 75 |
How Other Brands Compare
Pave is ranked first for NPS among its competitors. PayScale and beqom come in second and third, with Carta coming in at #4. Among those competitors, it is the most valued company behind Carta.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pave Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Pave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pave Customer Loyalty vs. Competitors
Compared to its competitors, Pave's Customer Loyalty score is rated right below beqom.
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Pave Product Quality
3.8/5
Pave has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Pave Product Information
Pave’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.pave.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
FinTech
Pave Product Quality vs. Competitors
Compared to its competitors, Pave's Product Quality score is rated right above beqom, and is preceded by Carta.
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Pave Pricing
Pave ROI & Value For Money
3.5/5
Pave has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Pave Pricing vs. Competitors
Compared to its competitors, Pave's ROI score is rated right below beqom.
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Pave Customer Satisfaction (CSAT)
Pave Customer Satisfaction (CSAT) Score
100 / 100
Pave has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pave Customer Satisfaction vs. Competitors
Compared to its competitors, Pave's Customer Satisfaction score is rated right above Carta.
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Pave Customer Service
3.2/5
Pave has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Pave's Customer Service
Address
576 Folsom St, San Francisco, CA 94105
Website
http://www.pave.com
Phone Number
(844)879-7283
Pave's Social Links
Pave Customer Service vs. Competitors
Compared to its competitors, Pave's Customer Service score is rated right above beqom, and is preceded by Carta.
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Pave as an Employer
3.5/5
Pave has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Pave scored a 75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pave would recommend the brand to a friend. ENPS measures how likely Pave employees would recommend working at Pave to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
