50
NPS
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FX Networks
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About FX Networks' Brand
FX Networks is an optic network. Among its major competitors, FX Networks is ranked in 2nd place for NPS while Showtime is 1st, and Netflix is 3rd.Their current valuation is $19.59B
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
FX Networks Ranking
- #1 / 4 of its competitors
FX Networks NPS
FX Networks's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether FX Networks's customers would recommend using the product based on a scale of -100 to 100.
FX Networks Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
FX Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -100 | Apr 2025 | -100 |
Aug 2025 33 | Aug 2025 | 33 |
Sep 2025 50 | Sep 2025 | 50 |
How Other Brands Compare
FX Networks is ranked first for NPS among its competitors. Netflix and Hulu come in second and third, with Syfy coming in at #4. Among those competitors, it is the third most valued company behind Hulu.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FX Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FX Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FX Networks Customer Loyalty vs. Competitors
Compared to its competitors, FX Networks's Customer Loyalty score is rated right above Netflix, and is preceded by Showtime.
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VS
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FX Networks Product Quality
4.5/5
FX Networks has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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FX Networks Product Information
FX Networks’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://fx.net.nz
- Company Size
- 51-200 Employees
Industry
Media
FX Networks Product Quality vs. Competitors
Compared to its competitors, FX Networks's Product Quality score is rated right above Netflix, and is preceded by Showtime.
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VS
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FX Networks Pricing
FX Networks ROI & Value For Money
2.5/5
FX Networks has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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FX Networks Pricing vs. Competitors
Compared to its competitors, FX Networks's ROI score is rated right above Syfy, and is preceded by TNT.
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FX Networks Customer Satisfaction (CSAT)
FX Networks Customer Satisfaction (CSAT) Score
100 / 100
FX Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FX Networks Customer Satisfaction vs. Competitors
Compared to its competitors, FX Networks's Customer Satisfaction score is rated right above Netflix.
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FX Networks Customer Service
5/5
FX Networks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About FX Networks's Customer Service
Address
Ground floor FX Networks House 138 The Terrace, Los Angeles, CA
Website
http://fx.net.nz
Phone Number
64 4 498 9640
FX Networks Customer Service vs. Competitors
Compared to its competitors, FX Networks's Customer Service score is rated right above Netflix.
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Consumer vs. Employees
FX Networks scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FX Networks would recommend the brand to a friend. ENPS measures how likely FX Networks employees would recommend working at FX Networks to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
