35
NPS
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G-Star RAW
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About G-Star RAW's Brand
Designer of denim wear. The company provides, designs and retails denim-based clothing and shoes for men and women. Among its major competitors, G-Star RAW is ranked in 2nd place for NPS while Charles Tyrwhitt is 1st, and Hunkemoller is 3rd.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
G-Star RAW Ranking
- #2 / 4 of its competitors
G-Star RAW NPS
G-Star RAW's Net Promoter Score (NPS) is a 35 with 65% Promoters, 5% Passives, and 30% Detractors. Net Promoter Score tracks whether G-Star RAW's customers would recommend using the product based on a scale of -100 to 100.
G-Star RAW Overall NPS
| 65% | Promoters |
|---|---|
| 5% | Passives |
| 30% | Detractors |
G-Star RAW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 37 | Nov 2022 | 37 |
Jan 2023 54 | Jan 2023 | 54 |
Feb 2023 59 | Feb 2023 | 59 |
May 2023 60 | May 2023 | 60 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 53 | Aug 2023 | 53 |
Sep 2023 57 | Sep 2023 | 57 |
Mar 2024 46 | Mar 2024 | 46 |
Aug 2024 38 | Aug 2024 | 38 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 35 | Jan 2025 | 35 |
How Other Brands Compare
G-Star RAW is ranked second for NPS among its competitors. Charles Tyrwhitt and Hunkemoller come in first and third, with Levi Strauss & Co. coming in at #4.
G-Star RAW |  Levi Strauss & Co. |  Charles Tyrwhitt |  Hunkemoller | |
| Global Ranking | #- | #113 | #- | #- |
| NPS | 35 | 17 | 56 | 33 |
| Valuation Updated every 24 hours for public companies | - | $1.91B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
G-Star RAW NPS by Gender
Male customers rated G-Star RAW's NPS 51 points higher than Female customers.
Male
17
G-Star RAW's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-34
G-Star RAW's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
G-Star RAW NPS by Ethnicity
G-Star RAW's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
G-Star RAW NPS by Usage
G-Star RAW's NPS was rated -34 points by customers who have used G-Star RAW's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Over 10 Years -34 | Over 10 Years | -34 |
G-Star RAW NPS vs. Competitors
Compared to its competitors, G-Star RAW's NPS is rated right above Hunkemoller, and is preceded by Charles Tyrwhitt.
| COMPANY | NPS Score | |
|---|---|---|
| Charles Tyrwhitt | 56 |
| G-Star RAW | 35 |
| Hunkemoller | 33 |
| Levi Strauss & Co. | 17 |
 | ZARA FRANCE | 17 |
G-Star RAW Customer Reviews
Out of the 2 G-Star RAW customer reviews 1 was positive and 1 was constructive. G-Star RAW customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
G-Star RAW Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of G-Star RAW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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G-Star RAW Customer Loyalty Score by Gender
G-Star RAW's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
G-Star RAW Customer Loyalty Score by Ethnicity
G-Star RAW's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
G-Star RAW Customer Loyalty Score by Usage
G-Star RAW's Customer Loyalty score was rated the highest by customers who have used G-Star RAW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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G-Star RAW Customer Loyalty vs. Competitors
Compared to its competitors, G-Star RAW's Customer Loyalty score is rated right below Levi Strauss & Co..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hunkemoller | 100% |
| Charles Tyrwhitt | 81% |
| ZARA FRANCE | 80% |
| Levi Strauss & Co. | 74% |
| G-Star RAW | 59% |
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G-Star RAW Product Quality
3.5/5
G-Star RAW has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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G-Star RAW Product Information
G-Star RAW’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.g-star.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into G-Star RAW Product Quality
G-Star RAW's Product Quality score was rated highest by customers who have used G-Star RAW's products/services for Over 10 Years, and rated lowest by customers who have used G-Star RAW's products/services for 1 to 2 Years.
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Ranked G-Star RAW Product Quality the Highest
Ranked G-Star RAW Product Quality the Lowest
G-Star RAW Product Quality Score by Gender
Male customers rated G-Star RAW's Product Quality score 0.9 stars higher than Female customers.
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Male
3.2/5
Female
2.3/5
G-Star RAW Product Quality Score by Ethnicity
G-Star RAW's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
G-Star RAW Product Quality Score by Usage
G-Star RAW's Product Quality score was rated the highest by customers who have used G-Star RAW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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G-Star RAW Product Quality vs. Competitors
Compared to its competitors, G-Star RAW's Product Quality score is rated right below Hunkemoller.
| COMPANY | Product Quality Score | |
|---|---|---|
| Charles Tyrwhitt | 4.3/5 |
| Levi Strauss & Co. | 4.1/5 |
| ZARA FRANCE | 3.8/5 |
| Hunkemoller | 3.7/5 |
| G-Star RAW | 3.5/5 |
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G-Star RAW Pricing
G-Star RAW ROI & Value For Money
3.5/5
G-Star RAW has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into G-Star RAW ROI
G-Star RAW's ROI score was rated highest by Male customers, and rated lowest by customers who have used G-Star RAW's products/services for 1 to 2 Years.
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Ranked G-Star RAW ROI the Highest
Ranked G-Star RAW ROI the Lowest
G-Star RAW ROI Score by Gender
Male customers rated G-Star RAW's ROI score 1.5 stars higher than Female customers.
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Male
3.6/5
Female
2.1/5
G-Star RAW ROI Score by Ethnicity
G-Star RAW's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
G-Star RAW ROI Score by Usage
G-Star RAW's ROI score was rated the highest by customers who have used G-Star RAW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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G-Star RAW Pricing vs. Competitors
Compared to its competitors, G-Star RAW's ROI score is rated right below ZARA FRANCE.
| COMPANY | Pricing Score | |
|---|---|---|
| Charles Tyrwhitt | 4.2/5 |
| Hunkemoller | 4.2/5 |
| Levi Strauss & Co. | 3.9/5 |
| ZARA FRANCE | 3.5/5 |
| G-Star RAW | 3.5/5 |
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G-Star RAW Customer Satisfaction (CSAT)
G-Star RAW Customer Satisfaction (CSAT) Score
78 / 100
G-Star RAW has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into G-Star RAW Customer Satisfaction
G-Star RAW's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G-Star RAW Customer Satisfaction the Highest
Ranked G-Star RAW Customer Satisfaction the Lowest
G-Star RAW Customer Satisfaction Score by Gender
Male customers rated G-Star RAW's Customer Satisfaction score 34 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
G-Star RAW Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
G-Star RAW's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
G-Star RAW Customer Satisfaction Score by Usage
G-Star RAW's Customer Satisfaction score was rated the highest by customers who have used G-Star RAW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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G-Star RAW Customer Satisfaction vs. Competitors
Compared to its competitors, G-Star RAW's Customer Satisfaction score is rated right above Levi Strauss & Co., and is preceded by ZARA FRANCE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Charles Tyrwhitt | 90% |
| ZARA FRANCE | 79% |
| G-Star RAW | 78% |
| Levi Strauss & Co. | 78% |
| Hunkemoller | 67% |
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G-Star RAW Customer Service
3.6/5
G-Star RAW has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About G-Star RAW's Customer Service
Address
Joan Muyskenweg 39 in, Amsterdam, 1114 AN Azerbaijan
Website
www.g-star.com
Quick Insights into G-Star RAW Customer Service
G-Star RAW's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used G-Star RAW's products/services for 1 to 2 Years.
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Ranked G-Star RAW Customer Service the Highest
Ranked G-Star RAW Customer Service the Lowest
G-Star RAW Customer Service Score by Gender
Male customers rated G-Star RAW's Customer Service score 1.6 stars higher than Female customers.
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Male
3.6/5
Female
2/5
G-Star RAW Customer Service Score by Ethnicity
G-Star RAW's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of G-Star RAW.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
G-Star RAW Customer Service Score by Usage
G-Star RAW's Customer Service score was rated the highest by customers who have used G-Star RAW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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G-Star RAW Customer Service vs. Competitors
Compared to its competitors, G-Star RAW's Customer Service score is rated right above ZARA FRANCE, and is preceded by Levi Strauss & Co..
| COMPANY | Customer Service Score | |
|---|---|---|
| Hunkemoller | 4.5/5 |
| Charles Tyrwhitt | 4.1/5 |
| Levi Strauss & Co. | 3.8/5 |
| G-Star RAW | 3.6/5 |
| ZARA FRANCE | 3.5/5 |
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G-Star RAW as an Employer
Consumer vs. Employees
G-Star RAW scored a 35 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of G-Star RAW would recommend the brand to a friend. ENPS measures how likely G-Star RAW employees would recommend working at G-Star RAW to a friend.
Net Promoter Score
35
NPS Score
| 65% | Promoters |
|---|---|
| 5% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
