GE Energy NPS & Customer Reviews

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GE Energy

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GE Energy

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About GE Energy's Brand

GE Energy offers power generation and energy delivery technologies in all areas of the energy industry, renewable resources, and more. Among its major competitors, GE Energy is ranked in 3rd place for NPS while Reveal is 1st, and Siemens is 2nd.

Brand at a Glance

100%

Customer Loyalty

4.5/5

Product Quality

4.2/5

Pricing

4/5

Customer Service

GE Energy Ranking

^#3 / 4 of its competitors

GE Energy NPS

GE Energy's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether GE Energy's customers would recommend using the product based on a scale of -100 to 100.

GE Energy Overall NPS

-34

NPS

33%	Promoters
0%	Passives
67%	Detractors

GE Energy NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2022 -100	Apr 2022	-100
Sep 2022 -100	Sep 2022	-100
Dec 2022 -33	Dec 2022	-33

How Other Brands Compare

GE Energy is ranked third for NPS among its competitors. Reveal and Siemens come in first and second, with Whirlpool Corporation coming in at #4.

	GE Energy	Siemens	Whirlpool Corporation	Reveal
Global Ranking	#-	#499	#-	#-
NPS	-34	37	-42	55
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	-	$14.57B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GE Energy NPS vs. Competitors

Compared to its competitors, GE Energy's NPS is rated right above Whirlpool Corporation, and is preceded by Artesyn.

COMPANY		NPS Score
	Reveal	55
	Siemens	37
	ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC.	N/A
	Artesyn	N/A
	GE Energy	-34
	Whirlpool Corporation	-42

GE Energy Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of GE Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

GE Energy Customer Loyalty vs. Competitors

Compared to its competitors, GE Energy's Customer Loyalty score is rated right above Siemens.

COMPANY		Customer Loyalty Score
	GE Energy	100%
	Siemens	80%
	Whirlpool Corporation	72%
	Reveal	N/A
	ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC.	N/A
	Artesyn	N/A

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GE Energy Product Quality

4.5/5

GE Energy has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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GE Energy Product Information

GE Energy’s product quality score is a 4.5 out of 5 as rated by its users and customers.

Website: http://www.ge-energy.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

Consumer Services

Energy

GE Energy Product Quality vs. Competitors

Compared to its competitors, GE Energy's Product Quality score is rated right above Reveal.

COMPANY		Product Quality Score
	GE Energy	4.5/5
	Reveal	4.4/5
	Siemens	4/5
	Whirlpool Corporation	1.9/5
	ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC.	N/A
	Artesyn	N/A

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GE Energy Pricing

GE Energy ROI & Value For Money

4.2/5

GE Energy has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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GE Energy Pricing vs. Competitors

Compared to its competitors, GE Energy's ROI score is rated right above Reveal.

COMPANY		Pricing Score
	GE Energy	4.2/5
	Reveal	4.1/5
	Siemens	4/5
	Whirlpool Corporation	1.8/5
	ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC.	N/A
	Artesyn	N/A

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GE Energy Customer Satisfaction (CSAT)

GE Energy Customer Satisfaction (CSAT) Score

100 / 100

GE Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

GE Energy Customer Satisfaction vs. Competitors

Compared to its competitors, GE Energy's Customer Satisfaction score is rated right above Siemens.

COMPANY		Customer Satisfaction (CSAT) Score
	GE Energy	100%
	Siemens	78%
	Whirlpool Corporation	26%
	Reveal	0%
	ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC.	0%
	Artesyn	0%

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GE Energy Customer Service

4/5

GE Energy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About GE Energy's Customer Service

Address

Kansas City, MO

Website

http://www.ge-energy.com

GE Energy Customer Service vs. Competitors

Compared to its competitors, GE Energy's Customer Service score is rated right above Whirlpool Corporation, and is preceded by Siemens.

COMPANY		Customer Service Score
	Reveal	5/5
	Siemens	4/5
	GE Energy	4/5
	Whirlpool Corporation	1.8/5
	ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC.	N/A
	Artesyn	N/A

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GE Energy as an Employer

3.8/5

GE Energy has a 3.8/5 stars for its overall company culture rated by their employees

top

50%

CEO of GE Energy

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GE Energy scored a -34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Energy would recommend the brand to a friend. ENPS measures how likely GE Energy employees would recommend working at GE Energy to a friend.

Net Promoter Score

-34

NPS Score

33%	Promoters
0%	Passive
67%	Detractors

Employee Net Promoter Score

-13

eNPS Score

27%	Promoters
33%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail