50
NPS
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Gearbox Software
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About Gearbox Software's Brand
Gearbox Software is a game developing studio that creates AAA sized video games. Among its major competitors, Gearbox Software is ranked in 1st place for NPS while Bioware is 2nd, and Bethesda Softworks is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Gearbox Software Ranking
- #1 / 4 of its competitors
Gearbox Software NPS
Gearbox Software's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Gearbox Software's customers would recommend using the product based on a scale of -100 to 100.
Gearbox Software Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Gearbox Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Mar 2023 67 | Mar 2023 | 67 |
Feb 2024 43 | Feb 2024 | 43 |
Nov 2024 50 | Nov 2024 | 50 |
How Other Brands Compare
Gearbox Software is ranked first for NPS among its competitors. Bethesda Softworks and Ubisoft come in second and third, with Bungie coming in at #4.
Gearbox Software |  Bungie |  Ubisoft |  Bethesda Softworks | |
| Global Ranking | #- | #73 | #80 | #917 |
| NPS | 50 | -30 | 13 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $10.67B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gearbox Software NPS by Gender
Gearbox Software's NPS was rated 100 by Male customers on Comparably.
Male
100
Gearbox Software's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Gearbox Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gearbox Software NPS by Ethnicity
Gearbox Software's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Gearbox Software NPS by Age
Gearbox Software's NPS was rated 100 points by customers ages 18-25 on Comparably.
Gearbox Software NPS vs. Competitors
Compared to its competitors, Gearbox Software's NPS is rated right above Bioware.
| COMPANY | NPS Score | |
|---|---|---|
| Gearbox Software | 50 |
 | Bioware | 34 |
| Bethesda Softworks | 26 |
| Ubisoft | 13 |
| Bungie | -30 |
Gearbox Software Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Gearbox Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gearbox Software Customer Loyalty Score by Gender
Gearbox Software's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gearbox Software.
Male
70%
Yes
Female
N/A
Yes
Gearbox Software Customer Loyalty Score by Ethnicity
Gearbox Software's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gearbox Software.
70
out of 100
Caucasian
Gearbox Software Customer Loyalty Score by Age
Gearbox Software's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Gearbox Software.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Gearbox Software Customer Loyalty vs. Competitors
Compared to its competitors, Gearbox Software's Customer Loyalty score is rated right above Bioware, and is preceded by Ubisoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bethesda Softworks | 84% |
| Bungie | 83% |
| Ubisoft | 75% |
| Gearbox Software | 73% |
| Bioware | 68% |
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Gearbox Software Product Quality
4.1/5
Gearbox Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Gearbox Software Product Information
Gearbox Software’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://gearboxsoftware.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Gearbox Software Product Quality
Gearbox Software's Product Quality score was rated highest by customers ages 18-25.
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Ranked Gearbox Software Product Quality the Highest
Gearbox Software Product Quality Score by Gender
Gearbox Software's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Gearbox Software Product Quality Score by Ethnicity
Gearbox Software's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gearbox Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Gearbox Software Product Quality Score by Age
Gearbox Software's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gearbox Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Gearbox Software Product Quality vs. Competitors
Compared to its competitors, Gearbox Software's Product Quality score is rated right above Bioware, and is preceded by Bethesda Softworks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bethesda Softworks | 4.1/5 |
| Gearbox Software | 4.1/5 |
| Bioware | 3.7/5 |
| Ubisoft | 3.7/5 |
| Bungie | 3/5 |
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Gearbox Software Pricing
Gearbox Software ROI & Value For Money
4.1/5
Gearbox Software has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Gearbox Software ROI
Gearbox Software's ROI score was rated highest by customers ages 18-25.
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Ranked Gearbox Software ROI the Highest
Gearbox Software ROI Score by Gender
Gearbox Software's ROI score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gearbox Software.
Male
4.6/5
Female
N/A
Gearbox Software ROI Score by Ethnicity
Gearbox Software's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gearbox Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Gearbox Software ROI Score by Age
Gearbox Software's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gearbox Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Gearbox Software Pricing vs. Competitors
Compared to its competitors, Gearbox Software's ROI score is rated right above Bethesda Softworks.
| COMPANY | Pricing Score | |
|---|---|---|
| Gearbox Software | 4.1/5 |
| Bethesda Softworks | 4.1/5 |
| Bioware | 3.5/5 |
| Ubisoft | 3.4/5 |
| Bungie | 2.5/5 |
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Gearbox Software Customer Satisfaction (CSAT)
Gearbox Software Customer Satisfaction (CSAT) Score
80 / 100
Gearbox Software has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gearbox Software Customer Satisfaction
Gearbox Software's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Gearbox Software's Customer Satisfaction.
Ranked Gearbox Software Customer Satisfaction the Highest
Gearbox Software Customer Satisfaction Score by Gender
Gearbox Software's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gearbox Software.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Gearbox Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gearbox Software's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gearbox Software.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Gearbox Software Customer Satisfaction Score by Age
Gearbox Software's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Gearbox Software.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Gearbox Software Customer Satisfaction vs. Competitors
Compared to its competitors, Gearbox Software's Customer Satisfaction score is rated right above Ubisoft, and is preceded by Bethesda Softworks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bethesda Softworks | 86% |
| Gearbox Software | 80% |
| Ubisoft | 68% |
| Bioware | 67% |
| Bungie | 36% |
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Gearbox Software Customer Service
4/5
Gearbox Software has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gearbox Software's Customer Service
Address
Plano, TX
Website
http://gearboxsoftware.com
Phone Number
972-312-8202
Quick Insights into Gearbox Software Customer Service
Gearbox Software's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Gearbox Software's Customer Service score.
Ranked Gearbox Software Customer Service the Highest
Gearbox Software Customer Service Score by Gender
Gearbox Software's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gearbox Software.
Male
4.5/5
Female
N/A
Gearbox Software Customer Service Score by Ethnicity
Gearbox Software's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gearbox Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Gearbox Software Customer Service Score by Age
Gearbox Software's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gearbox Software.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Gearbox Software Customer Service vs. Competitors
Compared to its competitors, Gearbox Software's Customer Service score is rated right above Bethesda Softworks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gearbox Software | 4/5 |
| Bethesda Softworks | 3.8/5 |
| Bioware | 3.5/5 |
| Ubisoft | 3.4/5 |
| Bungie | 2.6/5 |
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Gearbox Software as an Employer
2.6/5
Gearbox Software has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Gearbox Software scored a 50 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Gearbox Software would recommend the brand to a friend. ENPS measures how likely Gearbox Software employees would recommend working at Gearbox Software to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
