0
NPS
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General Dynamics Mission Systems
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About General Dynamics Mission Systems' Brand
General Dynamics Mission Systems is a defense and aerospace company that develops mission critical solutions for those that lead, serve and protect the world we live in. Among its major competitors, General Dynamics Mission Systems is ranked in 4th place for NPS while Boeing is 1st, and Raytheon Technologies is 2nd.Their current market cap is $51.27B
Brand at a Glance
59%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
General Dynamics Mission Systems Ranking
- #4 / 4 of its competitors
General Dynamics Mission Systems NPS
General Dynamics Mission Systems's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether General Dynamics Mission Systems's customers would recommend using the product based on a scale of -100 to 100.
General Dynamics Mission Systems Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
General Dynamics Mission Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Nov 2021 -50 | Nov 2021 | -50 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 40 | Apr 2024 | 40 |
Aug 2024 17 | Aug 2024 | 17 |
Jan 2025 0 | Jan 2025 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
General Dynamics Mission Systems is ranked #4 for NPS among its competitors. Boeing and Raytheon Technologies come in first and second, with Harris coming in at third. Among those competitors, it is the second most valued company behind Boeing.
General Dynamics Mission Systems |  Boeing |  Raytheon Technologies |  Harris | |
| Global Ranking | #- | #132 | #635 | #- |
| NPS | 0 | 7 | 7 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $51.27B | $147.47B | $32.56B | $42.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
General Dynamics Mission Systems NPS vs. Competitors
Compared to its competitors, General Dynamics Mission Systems's NPS is rated right below Harris.
| COMPANY | NPS Score | |
|---|---|---|
| Boeing | 7 |
| Raytheon Technologies | 7 |
| Harris | 0 |
| General Dynamics Mission Systems | 0 |
General Dynamics Mission Systems Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of General Dynamics Mission Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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General Dynamics Mission Systems Customer Loyalty vs. Competitors
Compared to its competitors, General Dynamics Mission Systems's Customer Loyalty score is rated right below Boeing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Harris | 78% |
| Raytheon Technologies | 74% |
| Boeing | 68% |
| General Dynamics Mission Systems | 59% |
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General Dynamics Mission Systems Product Quality
3.3/5
General Dynamics Mission Systems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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General Dynamics Mission Systems Product Information
General Dynamics Mission Systems’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://gdmissionsystems.com
- Company Size
- 10,000+ Employees
Industry
Military and Defense
General Dynamics Mission Systems Product Quality vs. Competitors
Compared to its competitors, General Dynamics Mission Systems's Product Quality score is rated right below Boeing.
| COMPANY | Product Quality Score | |
|---|---|---|
| Harris | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Boeing | 3.5/5 |
| General Dynamics Mission Systems | 3.3/5 |
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General Dynamics Mission Systems Pricing
General Dynamics Mission Systems ROI & Value For Money
3.2/5
General Dynamics Mission Systems has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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General Dynamics Mission Systems Pricing vs. Competitors
Compared to its competitors, General Dynamics Mission Systems's ROI score is rated right below Boeing.
| COMPANY | Pricing Score | |
|---|---|---|
| Raytheon Technologies | 3.6/5 |
| Harris | 3.6/5 |
| Boeing | 3.5/5 |
| General Dynamics Mission Systems | 3.2/5 |
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General Dynamics Mission Systems Customer Satisfaction (CSAT)
General Dynamics Mission Systems Customer Satisfaction (CSAT) Score
40 / 100
General Dynamics Mission Systems has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
General Dynamics Mission Systems Customer Satisfaction vs. Competitors
Compared to its competitors, General Dynamics Mission Systems's Customer Satisfaction score is rated right below Raytheon Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Harris | 70% |
| Boeing | 62% |
| Raytheon Technologies | 61% |
| General Dynamics Mission Systems | 40% |
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General Dynamics Mission Systems Customer Service
3.2/5
General Dynamics Mission Systems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About General Dynamics Mission Systems's Customer Service
Address
Fairfax, VA 22033
Website
https://gdmissionsystems.com
Phone Number
1-877-449-0600
General Dynamics Mission Systems's Social Links
General Dynamics Mission Systems Customer Service vs. Competitors
Compared to its competitors, General Dynamics Mission Systems's Customer Service score is rated right below Harris.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boeing | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| Harris | 3.5/5 |
| General Dynamics Mission Systems | 3.2/5 |
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General Dynamics Mission Systems as an Employer
3.7/5
General Dynamics Mission Systems has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
CEO of General Dynamics Mission Systems
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
General Dynamics Mission Systems scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of General Dynamics Mission Systems would recommend the brand to a friend. ENPS measures how likely General Dynamics Mission Systems employees would recommend working at General Dynamics Mission Systems to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 36% | Promoters |
|---|---|
| 33% | Passive |
| 31% | Detractors |
