-63
NPS
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GENEX Services
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About GENEX Services' Brand
Exceptional healthcare and disability management solutions Among its major competitors, GENEX Services is ranked in 5th place for NPS while AmTrust Financial is 1st, and Travelers is 2nd.
Brand at a Glance
57%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
GENEX Services Ranking
- #3 / 4 of its competitors
GENEX Services NPS
GENEX Services's Net Promoter Score (NPS) is a -63 with 16% Promoters, 5% Passives, and 79% Detractors. Net Promoter Score tracks whether GENEX Services's customers would recommend using the product based on a scale of -100 to 100.
GENEX Services Overall NPS
| 16% | Promoters |
|---|---|
| 5% | Passives |
| 79% | Detractors |
GENEX Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 33 | Jun 2021 | 33 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -29 | Jun 2023 | -29 |
Jul 2023 -37 | Jul 2023 | -37 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -54 | Feb 2024 | -54 |
Mar 2024 -46 | Mar 2024 | -46 |
Apr 2024 -53 | Apr 2024 | -53 |
Feb 2025 -60 | Feb 2025 | -60 |
Nov 2025 -64 | Nov 2025 | -64 |
How Other Brands Compare
GENEX Services is ranked third for NPS among its competitors. Travelers and Assurant come in first and second, with FedNat coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GENEX Services NPS by Gender
GENEX Services's NPS was rated -66 by Male customers on Comparably.
Male
-66
GENEX Services's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
N/A
GENEX Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GENEX Services NPS by Ethnicity
GENEX Services's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
GENEX Services NPS by Usage
GENEX Services's NPS was rated -50 points by customers who have used GENEX Services's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
GENEX Services NPS vs. Competitors
Compared to its competitors, GENEX Services's NPS is rated right below MedRisk.
| COMPANY | NPS Score | |
|---|---|---|
 | AmTrust Financial | 6 |
 | Travelers | -8 |
 | Assurant | -39 |
 | MedRisk | -42 |
| GENEX Services | -63 |
GENEX Services Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of GENEX Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GENEX Services Customer Loyalty Score by Gender
GENEX Services's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
GENEX Services Customer Loyalty Score by Ethnicity
GENEX Services's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
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44
out of 100
Caucasian
GENEX Services Customer Loyalty Score by Usage
GENEX Services's Customer Loyalty score was rated 33% by customers who have used GENEX Services's products/services for Less than 1 Year.
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GENEX Services Customer Loyalty vs. Competitors
Compared to its competitors, GENEX Services's Customer Loyalty score is rated right above MedRisk, and is preceded by Assurant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AmTrust Financial | 80% |
| Travelers | 80% |
| Assurant | 67% |
| GENEX Services | 57% |
| MedRisk | 34% |
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GENEX Services Product Quality
2.1/5
GENEX Services has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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GENEX Services Product Information
GENEX Services’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Healthcare
Quick Insights into GENEX Services Product Quality
GENEX Services's Product Quality score was rated highest by Male customers.
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Ranked GENEX Services Product Quality the Highest
GENEX Services Product Quality Score by Gender
GENEX Services's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
GENEX Services Product Quality Score by Ethnicity
GENEX Services's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GENEX Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
GENEX Services Product Quality Score by Usage
GENEX Services's Product Quality score was rated 1.6 stars by customers who have used GENEX Services's products/services for Less than 1 Year.
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GENEX Services Product Quality vs. Competitors
Compared to its competitors, GENEX Services's Product Quality score is rated right above Assurant, and is preceded by Travelers.
| COMPANY | Product Quality Score | |
|---|---|---|
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| GENEX Services | 2.1/5 |
| Assurant | 1.9/5 |
| MedRisk | 1.7/5 |
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GENEX Services Pricing
GENEX Services ROI & Value For Money
2.1/5
GENEX Services has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into GENEX Services ROI
GENEX Services's ROI score was rated highest by Male customers.
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Ranked GENEX Services ROI the Highest
GENEX Services ROI Score by Gender
GENEX Services's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
GENEX Services ROI Score by Ethnicity
GENEX Services's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GENEX Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
GENEX Services ROI Score by Usage
GENEX Services's ROI score was rated 1.5 stars by customers who have used GENEX Services's products/services for Less than 1 Year.
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GENEX Services Pricing vs. Competitors
Compared to its competitors, GENEX Services's ROI score is rated right above Assurant, and is preceded by Travelers.
| COMPANY | Pricing Score | |
|---|---|---|
| AmTrust Financial | 3.6/5 |
| Travelers | 2.6/5 |
| GENEX Services | 2.1/5 |
| Assurant | 2/5 |
| MedRisk | 1.7/5 |
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GENEX Services Customer Satisfaction (CSAT)
GENEX Services Customer Satisfaction (CSAT) Score
22 / 100
GENEX Services has an overall Customer Satisfaction score of 22 rated by its users and customers.
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Very Satisfied
7%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GENEX Services Customer Satisfaction
GENEX Services's Customer Satisfaction score was rated highest by Male customers.
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Ranked GENEX Services Customer Satisfaction the Highest
GENEX Services Customer Satisfaction Score by Gender
GENEX Services's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
GENEX Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GENEX Services' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
72%
GENEX Services Customer Satisfaction Score by Usage
GENEX Services's Customer Satisfaction score was rated 25 points by customers who have used GENEX Services's products/services for Less than 1 Year.
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GENEX Services Customer Satisfaction vs. Competitors
Compared to its competitors, GENEX Services's Customer Satisfaction score is rated right above MedRisk, and is preceded by Assurant.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AmTrust Financial | 62% |
| Travelers | 44% |
| Assurant | 25% |
| GENEX Services | 22% |
| MedRisk | 16% |
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GENEX Services Customer Service
2.1/5
GENEX Services has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About GENEX Services's Customer Service
Address
440 East Swedesford Road, Suite 1000, Wayne, PA
Website
http://www.genexservices.com/
Quick Insights into GENEX Services Customer Service
GENEX Services's Customer Service score was rated highest by Male customers.
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Ranked GENEX Services Customer Service the Highest
GENEX Services Customer Service Score by Gender
GENEX Services's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
GENEX Services Customer Service Score by Ethnicity
GENEX Services's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GENEX Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
GENEX Services Customer Service Score by Usage
GENEX Services's Customer Service score was rated 1.5 stars by customers who have used GENEX Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GENEX Services Customer Service vs. Competitors
Compared to its competitors, GENEX Services's Customer Service score is rated right above Assurant, and is preceded by Travelers.
| COMPANY | Customer Service Score | |
|---|---|---|
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| GENEX Services | 2.1/5 |
| Assurant | 1.8/5 |
| MedRisk | 1.7/5 |
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GENEX Services as an Employer
2.9/5
GENEX Services has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
GENEX Services scored a -63 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of GENEX Services would recommend the brand to a friend. ENPS measures how likely GENEX Services employees would recommend working at GENEX Services to a friend.
Net Promoter Score
-63
NPS Score
| 16% | Promoters |
|---|---|
| 5% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 20% | Promoters |
|---|---|
| 15% | Passive |
| 65% | Detractors |
