62
NPS
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Givelify
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About Givelify's Brand
Givelify is a heart-centered organization made up of talented and diverse individuals who share their gifts to power the fastest growing feel-good movement. As a minority-owned company, we believe that embracing our individual perspectives and differences is a strength. This has resulted in creating the most loved giving app. Thanks to our community of generous people, Givelify’s giving app is the most widely used product for advancing generosity across the world. It leads all giving apps on the App Store and Google Play Store in number of downloads, reviews, and ratings with more than 90,000 verified authentic reviews with an average rating of 4.9 out of 5- star rating. For more information, visit Givelify.com Among its major competitors, Givelify is ranked in 2nd place for NPS while Tithe.ly is 1st, and Block is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Givelify Ranking
- #1 / 4 of its competitors
Givelify NPS
Givelify's Net Promoter Score (NPS) is a 62 with 62% Promoters, 38% Passives, and 0% Detractors. Net Promoter Score tracks whether Givelify's customers would recommend using the product based on a scale of -100 to 100.
Givelify Overall NPS
| 62% | Promoters |
|---|---|
| 38% | Passives |
| 0% | Detractors |
Givelify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 66 | May 2022 | 66 |
Nov 2022 50 | Nov 2022 | 50 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 50 | Mar 2023 | 50 |
Aug 2023 57 | Aug 2023 | 57 |
Sep 2024 62 | Sep 2024 | 62 |
How Other Brands Compare
Givelify is ranked first for NPS among its competitors. Block and Pushpay come in second and third, with PayPal coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Givelify Customer Reviews
Out of the 2 Givelify customer reviews 2 were positive and 0 were constructive. Givelify customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Givelify Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Givelify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Givelify Customer Loyalty vs. Competitors
Compared to its competitors, Givelify's Customer Loyalty score is rated right above Pushpay, and is preceded by Block.
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Givelify Product Quality
3.5/5
Givelify has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Givelify Product Information
Givelify’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.givelify.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Givelify Product Quality vs. Competitors
Compared to its competitors, Givelify's Product Quality score is rated right above PayPal, and is preceded by Pushpay.
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Givelify Pricing
Givelify ROI & Value For Money
3.5/5
Givelify has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Givelify Pricing vs. Competitors
Compared to its competitors, Givelify's ROI score is rated right above PayPal, and is preceded by Block.
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Givelify Customer Satisfaction (CSAT)
Givelify Customer Satisfaction (CSAT) Score
100 / 100
Givelify has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Givelify Customer Satisfaction vs. Competitors
Compared to its competitors, Givelify's Customer Satisfaction score is rated right above PayPal, and is preceded by Tithe.ly.
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Givelify Customer Service
3.7/5
Givelify has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Givelify's Customer Service
Address
47 S. Pennsylvania St., Suite 902, Indianapolis, IN 46204
Website
https://www.givelify.com/
Phone Number
(317) 663-3088
Givelify's Social Links
Givelify Customer Service vs. Competitors
Compared to its competitors, Givelify's Customer Service score is rated right above Block, and is preceded by Tithe.ly.
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Givelify as an Employer
3.0/5
Givelify has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Givelify scored a 62 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Givelify would recommend the brand to a friend. ENPS measures how likely Givelify employees would recommend working at Givelify to a friend.
Net Promoter Score
62
NPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
