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NPS
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Goodrich Corporation
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About Goodrich Corporation's Brand
systems and services supplier Among its major competitors, Goodrich Corporation is ranked in 4th place for NPS while Collins Aerospace is 1st, and United Technologies is 2nd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Goodrich Corporation Ranking
- #4 / 4 of its competitors
Goodrich Corporation NPS
Goodrich Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Goodrich Corporation's customers would recommend using the product based on a scale of -100 to 100.
Goodrich Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Goodrich Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
How Other Brands Compare
Goodrich Corporation is ranked #4 for NPS among its competitors. Collins Aerospace and United Technologies come in first and second, with Goodyear coming in at third.
Goodrich Corporation |  Goodyear |  Collins Aerospace |  United Technologies | |
| Global Ranking | #- | #193 | #- | #- |
| NPS | 0 | 12 | 25 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.05B | $74.19B | $74.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodrich Corporation NPS vs. Competitors
Compared to its competitors, Goodrich Corporation's NPS is rated right below Goodyear.
| COMPANY | NPS Score | |
|---|---|---|
| Collins Aerospace | 25 |
| United Technologies | 23 |
| Goodyear | 12 |
| Goodrich Corporation | 0 |
Goodrich Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Goodrich Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Goodrich Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Goodrich Corporation's Customer Loyalty score is rated right below Goodyear.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Technologies | 92% |
| Collins Aerospace | 74% |
| Goodyear | 73% |
| Goodrich Corporation | 55% |
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Goodrich Corporation Product Quality
4.5/5
Goodrich Corporation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Goodrich Corporation Product Information
Goodrich Corporation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Travel
Goodrich Corporation Product Quality vs. Competitors
Compared to its competitors, Goodrich Corporation's Product Quality score is rated right above United Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Goodrich Corporation | 4.5/5 |
| United Technologies | 3.9/5 |
| Collins Aerospace | 3.8/5 |
| Goodyear | 3.6/5 |
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Goodrich Corporation Pricing
Goodrich Corporation ROI & Value For Money
4.2/5
Goodrich Corporation has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Goodrich Corporation Pricing vs. Competitors
Compared to its competitors, Goodrich Corporation's ROI score is rated right above Collins Aerospace.
| COMPANY | Pricing Score | |
|---|---|---|
| Goodrich Corporation | 4.2/5 |
| Collins Aerospace | 3.7/5 |
| United Technologies | 3.7/5 |
| Goodyear | 3.6/5 |
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Goodrich Corporation Customer Satisfaction (CSAT)
Goodrich Corporation Customer Satisfaction (CSAT) Score
100 / 100
Goodrich Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodrich Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Goodrich Corporation's Customer Satisfaction score is rated right above United Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Goodrich Corporation | 100% |
| United Technologies | 88% |
| Collins Aerospace | 76% |
| Goodyear | 76% |
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Goodrich Corporation Customer Service
4.2/5
Goodrich Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Goodrich Corporation's Customer Service
Address
Four Coliseum Centre, 2730 West Tyvola Road, Charlotte, NC
Website
http://www.goodrich.com/portal/site/grcom/home
Phone Number
(937) 440-3862
Goodrich Corporation Customer Service vs. Competitors
Compared to its competitors, Goodrich Corporation's Customer Service score is rated right above United Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Goodrich Corporation | 4.2/5 |
| United Technologies | 4/5 |
| Collins Aerospace | 3.8/5 |
| Goodyear | 3.8/5 |
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Goodrich Corporation as an Employer
Consumer vs. Employees
Goodrich Corporation scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodrich Corporation would recommend the brand to a friend. ENPS measures how likely Goodrich Corporation employees would recommend working at Goodrich Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
