25
NPS
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Collins Aerospace
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About Collins Aerospace's Brand
We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. Among its major competitors, Collins Aerospace is ranked in 3rd place for NPS while Rockwell Collins is 1st, and Thales is 2nd.Their current market cap is $74.19B
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Collins Aerospace Ranking
- #3 / 4 of its competitors
Collins Aerospace NPS
Collins Aerospace's Net Promoter Score (NPS) is a 25 with 51% Promoters, 23% Passives, and 26% Detractors. Net Promoter Score tracks whether Collins Aerospace's customers would recommend using the product based on a scale of -100 to 100.
Collins Aerospace Overall NPS
| 51% | Promoters |
|---|---|
| 23% | Passives |
| 26% | Detractors |
Collins Aerospace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 22 | May 2024 | 22 |
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 24 | Jul 2024 | 24 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 23 | Oct 2024 | 23 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 25 | Jan 2025 | 25 |
Jun 2025 24 | Jun 2025 | 24 |
Aug 2025 25 | Aug 2025 | 25 |
How Other Brands Compare
Collins Aerospace is ranked third for NPS among its competitors. Rockwell Collins and Thales come in first and second, with Honeywell coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.
Collins Aerospace |  Honeywell |  Thales |  Rockwell Collins | |
| Global Ranking | #- | #179 | #- | #- |
| NPS | 25 | 9 | 27 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $74.19B | $141.58B | $19.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Collins Aerospace NPS by Gender
Male customers rated Collins Aerospace's NPS 15 points higher than Female customers.
Male
-13
Collins Aerospace's NPS was rated -13 by Male customers on Comparably.
31%
Promoters
25%
Passives
44%
Detractors
Female
-28
Collins Aerospace's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Collins Aerospace NPS by Ethnicity
Collins Aerospace's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other 40 | Other | 40 |
Collins Aerospace NPS by Age
Collins Aerospace's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Collins Aerospace NPS by Usage
Collins Aerospace's NPS was rated the highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -50 | Over 10 Years | -50 |
Collins Aerospace NPS vs. Competitors
Compared to its competitors, Collins Aerospace's NPS is rated right above GKN, and is preceded by Thales.
| COMPANY | NPS Score | |
|---|---|---|
| Rockwell Collins | 33 |
| Thales | 27 |
| Collins Aerospace | 25 |
 | GKN | 24 |
| Honeywell | 9 |
 | Safran USA | -19 |
Collins Aerospace Customer Reviews
Out of the 4 Collins Aerospace customer reviews 2 were positive and 2 were constructive. Collins Aerospace customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Collins Aerospace Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Collins Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Collins Aerospace Customer Loyalty Score by Gender
Female customers rated Collins Aerospace's Customer Loyalty score 4% higher than Male customers.
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Male
70%
Yes
Female
74%
Yes
Collins Aerospace Customer Loyalty Score by Ethnicity
Collins Aerospace's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Collins Aerospace.
66
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
64
out of 100
Other
Collins Aerospace Customer Loyalty Score by Age
Collins Aerospace's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
31-35 100% | 31-35 | 100% |
36-40 82% | 36-40 | 82% |
41-45 64% | 41-45 | 64% |
46-50 78% | 46-50 | 78% |
Collins Aerospace Customer Loyalty Score by Usage
Collins Aerospace's Customer Loyalty score was rated the highest by customers who have used Collins Aerospace's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Collins Aerospace Customer Loyalty Score by Industry
Collins Aerospace's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Collins Aerospace Customer Loyalty vs. Competitors
Compared to its competitors, Collins Aerospace's Customer Loyalty score is rated right above Honeywell, and is preceded by Thales.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rockwell Collins | 85% |
| Thales | 78% |
| Collins Aerospace | 74% |
| Honeywell | 73% |
| GKN | 63% |
| Safran USA | 49% |
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Collins Aerospace Product Quality
3.8/5
Collins Aerospace has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Collins Aerospace Product Information
Collins Aerospace’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Collins Aerospace's product the highest. Reviewers from the Aerospace and Aviation industry rated Collins Aerospace the lowest at 2.9.
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into Collins Aerospace Product Quality
Collins Aerospace's Product Quality score was rated highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
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Ranked Collins Aerospace Product Quality the Highest
Ranked Collins Aerospace Product Quality the Lowest
Collins Aerospace Product Quality Score by Gender
Male customers rated Collins Aerospace's Product Quality score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
Collins Aerospace Product Quality Score by Ethnicity
Collins Aerospace's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.1 | Other | 4.1 |
Collins Aerospace Product Quality Score by Age
Collins Aerospace's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 3.6 | 46-50 | 3.6 |
Collins Aerospace Product Quality Score by Usage
Collins Aerospace's Product Quality score was rated the highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Collins Aerospace Product Quality Score by Industry
Collins Aerospace's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Collins Aerospace Product Quality vs. Competitors
Compared to its competitors, Collins Aerospace's Product Quality score is rated right above Honeywell, and is preceded by Thales.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| Thales | 4/5 |
| Collins Aerospace | 3.8/5 |
| Honeywell | 3.6/5 |
| GKN | 3.4/5 |
| Safran USA | 3.3/5 |
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Collins Aerospace Pricing
Collins Aerospace ROI & Value For Money
3.7/5
Collins Aerospace has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Collins Aerospace Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Collins Aerospace.
Quick Insights into Collins Aerospace ROI
Collins Aerospace's ROI score was rated highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and rated lowest by customers who have used Collins Aerospace's products/services for Over 10 Years.
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Ranked Collins Aerospace ROI the Highest
Ranked Collins Aerospace ROI the Lowest
Collins Aerospace ROI Score by Gender
Male customers rated Collins Aerospace's ROI score 0.5 stars higher than Female customers.
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Male
3.4/5
Female
2.9/5
Collins Aerospace ROI Score by Ethnicity
Collins Aerospace's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 4.1 | Other | 4.1 |
Collins Aerospace ROI Score by Age
Collins Aerospace's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.4 | 46-50 | 3.4 |
Collins Aerospace ROI Score by Usage
Collins Aerospace's ROI score was rated the highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Collins Aerospace ROI Score by Industry
Collins Aerospace's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Collins Aerospace Pricing vs. Competitors
Compared to its competitors, Collins Aerospace's ROI score is rated right above GKN, and is preceded by Thales.
| COMPANY | Pricing Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| Thales | 3.9/5 |
| Collins Aerospace | 3.7/5 |
| GKN | 3.7/5 |
| Safran USA | 3.7/5 |
| Honeywell | 3.5/5 |
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Collins Aerospace Customer Satisfaction (CSAT)
Collins Aerospace Customer Satisfaction (CSAT) Score
75 / 100
Collins Aerospace has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Collins Aerospace Customer Satisfaction
Collins Aerospace's Customer Satisfaction score was rated highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
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Ranked Collins Aerospace Customer Satisfaction the Highest
Ranked Collins Aerospace Customer Satisfaction the Lowest
Collins Aerospace Customer Satisfaction Score by Gender
Male customers rated Collins Aerospace's Customer Satisfaction score 51 points higher than Female customers.
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65 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 7% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Collins Aerospace Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Collins Aerospace's Customer Satisfaction (CSAT) score was rated 49% according to Caucasian users and customers.
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49 / 100
Very Satisfied
36%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
38%
CSAT according to Hispanic or Latino
Collins Aerospace's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to African American/Black
Collins Aerospace's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Collins Aerospace's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Collins Aerospace's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
Collins Aerospace Customer Satisfaction Score by Age
Collins Aerospace's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 75% |
Collins Aerospace Customer Satisfaction Score by Usage
Collins Aerospace's Customer Satisfaction score was rated the highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Collins Aerospace Customer Satisfaction Score by Industry
Collins Aerospace's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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{
"title": "Collins Aerospace Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 33,
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"scoreLabel": 33
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}Collins Aerospace Customer Satisfaction vs. Competitors
Compared to its competitors, Collins Aerospace's Customer Satisfaction score is rated right above Honeywell, and is preceded by Thales.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rockwell Collins | 86% |
| Thales | 76% |
| Collins Aerospace | 75% |
| Honeywell | 64% |
| GKN | 46% |
| Safran USA | 43% |
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Collins Aerospace Customer Service
3.8/5
Collins Aerospace has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Collins Aerospace's Customer Service
Address
Four Coliseum Centre, 2730 West Tyvola Road, Charlotte, NC NC 28217
Website
https://www.collinsaerospace.com/en
Phone Number
(704) 423-7000
Collins Aerospace's Social Links
Quick Insights into Collins Aerospace Customer Service
Collins Aerospace's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Collins Aerospace's products/services for Over 10 Years.
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Ranked Collins Aerospace Customer Service the Highest
Ranked Collins Aerospace Customer Service the Lowest
Collins Aerospace Customer Service Score by Gender
Male customers rated Collins Aerospace's Customer Service score 0.6 stars higher than Female customers.
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Male
3.6/5
Female
3/5
Collins Aerospace Customer Service Score by Ethnicity
Collins Aerospace's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 4.1 | Other | 4.1 |
Collins Aerospace Customer Service Score by Age
Collins Aerospace's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.5 | 46-50 | 3.5 |
Collins Aerospace Customer Service Score by Usage
Collins Aerospace's Customer Service score was rated the highest by customers who have used Collins Aerospace's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Collins Aerospace Customer Service Score by Industry
Collins Aerospace's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Collins Aerospace Customer Service vs. Competitors
Compared to its competitors, Collins Aerospace's Customer Service score is rated right above GKN, and is preceded by Rockwell Collins.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thales | 4.1/5 |
| Rockwell Collins | 4/5 |
| Collins Aerospace | 3.8/5 |
| GKN | 3.5/5 |
| Honeywell | 3.5/5 |
| Safran USA | 3.2/5 |
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Collins Aerospace as an Employer
4.1/5
Collins Aerospace has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Collins Aerospace scored a 25 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Collins Aerospace would recommend the brand to a friend. ENPS measures how likely Collins Aerospace employees would recommend working at Collins Aerospace to a friend.
Net Promoter Score
25
NPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
