100
NPS
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GP Strategies
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About GP Strategies' Brand
GP Strategies Corporation provides customized training solutions focused on performance improvement initiatives, as well as consulting, Among its major competitors, GP Strategies is ranked in 1st place for NPS while Franklin Covey Company is 2nd, and Accenture is 3rd.Their current market cap is $302.74M
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
GP Strategies CMO
Russ Becker
Russ Becker serves as the Chief Sales & Marketing Officer of GP Strategies Corporation. Russ started at GP Strategies Corporation in January of 2018. Russ currently resides in the Lincoln, Nebraska Area.
GP Strategies Ranking
- #1 / 4 of its competitors
GP Strategies NPS
GP Strategies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GP Strategies's customers would recommend using the product based on a scale of -100 to 100.
GP Strategies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GP Strategies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
How Other Brands Compare
GP Strategies is ranked first for NPS among its competitors. Franklin Covey Company and Accenture come in second and third, with ZS coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
GP Strategies |  Accenture |  ZS |  Franklin Covey Company | |
| Global Ranking | #- | #124 | #871 | #- |
| NPS | 100 | 20 | 18 | 49 |
| Valuation Updated every 24 hours for public companies | $302.74M | $168.12B | $23.89B | $490.25M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GP Strategies NPS vs. Competitors
Compared to its competitors, GP Strategies's NPS is rated right above Franklin Covey Company.
| COMPANY | NPS Score | |
|---|---|---|
| GP Strategies | 100 |
| Franklin Covey Company | 49 |
| Accenture | 20 |
| ZS | 18 |
GP Strategies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of GP Strategies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GP Strategies Customer Loyalty vs. Competitors
Compared to its competitors, GP Strategies's Customer Loyalty score is rated right above ZS , and is preceded by Franklin Covey Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Franklin Covey Company | 84% |
| GP Strategies | 83% |
| ZS | 79% |
| Accenture | 71% |
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GP Strategies Product Quality
4.1/5
GP Strategies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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GP Strategies Product Information
GP Strategies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.gpstrategies.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
Education
Enterprise
Productivity
SaaS
GP Strategies Product Quality vs. Competitors
Compared to its competitors, GP Strategies's Product Quality score is rated right above Franklin Covey Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| GP Strategies | 4.1/5 |
| Franklin Covey Company | 3.7/5 |
| Accenture | 3.7/5 |
| ZS | 3.5/5 |
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GP Strategies Pricing
GP Strategies ROI & Value For Money
4/5
GP Strategies has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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GP Strategies Pricing vs. Competitors
Compared to its competitors, GP Strategies's ROI score is rated right above Franklin Covey Company.
| COMPANY | Pricing Score | |
|---|---|---|
| GP Strategies | 4/5 |
| Franklin Covey Company | 3.9/5 |
| ZS | 3.7/5 |
| Accenture | 3.6/5 |
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GP Strategies Customer Satisfaction (CSAT)
GP Strategies Customer Satisfaction (CSAT) Score
100 / 100
GP Strategies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GP Strategies Customer Satisfaction vs. Competitors
Compared to its competitors, GP Strategies's Customer Satisfaction score is rated right above Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GP Strategies | 100% |
| Accenture | 75% |
| Franklin Covey Company | 70% |
| ZS | 66% |
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GP Strategies Customer Service
4/5
GP Strategies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About GP Strategies's Customer Service
Address
11000 Broken Land Parkway, Suite 200, Columbia, MD
Website
http://www.gpstrategies.com
Phone Number
(443) 367-9600
GP Strategies Customer Service vs. Competitors
Compared to its competitors, GP Strategies's Customer Service score is rated right above Franklin Covey Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| GP Strategies | 4/5 |
| Franklin Covey Company | 3.9/5 |
| Accenture | 3.8/5 |
| ZS | 3.7/5 |
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GP Strategies as an Employer
3.5/5
GP Strategies has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
GP Strategies scored a 100 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of GP Strategies would recommend the brand to a friend. ENPS measures how likely GP Strategies employees would recommend working at GP Strategies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
