-15
NPS
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Groupe Renault
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About Groupe Renault's Brand
Among its major competitors, Groupe Renault is ranked in 4th place for NPS while Audi is 1st, and Volkswagen is 2nd.
Brand at a Glance
89%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Groupe Renault Ranking
- #4 / 4 of its competitors
Groupe Renault NPS
Groupe Renault's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Groupe Renault's customers would recommend using the product based on a scale of -100 to 100.
Groupe Renault Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Groupe Renault NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
May 2023 33 | May 2023 | 33 |
Jul 2023 50 | Jul 2023 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 15 | May 2024 | 15 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -11 | Sep 2024 | -11 |
Apr 2025 -20 | Apr 2025 | -20 |
May 2025 -17 | May 2025 | -17 |
Nov 2025 -15 | Nov 2025 | -15 |
How Other Brands Compare
Groupe Renault is ranked #4 for NPS among its competitors. Audi and Volkswagen come in first and second, with Peugeot coming in at third.
Groupe Renault |  Audi |  Volkswagen |  Peugeot | |
| Global Ranking | #- | #37 | #- | #- |
| NPS | -15 | 34 | 16 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.38B | $107.57B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Groupe Renault NPS vs. Competitors
Compared to its competitors, Groupe Renault's NPS is rated right below Peugeot.
| COMPANY | NPS Score | |
|---|---|---|
| Audi | 34 |
| Volkswagen | 16 |
| Peugeot | -12 |
| Groupe Renault | -15 |
Groupe Renault Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Groupe Renault users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Groupe Renault Customer Loyalty vs. Competitors
Compared to its competitors, Groupe Renault's Customer Loyalty score is rated right above Audi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Groupe Renault | 89% |
| Audi | 84% |
| Volkswagen | 78% |
| Peugeot | 64% |
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Groupe Renault Product Quality
3.6/5
Groupe Renault has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Groupe Renault Product Information
Groupe Renault’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.group.renault.com
- Company Size
- 10,000+ Employees
Groupe Renault Product Quality vs. Competitors
Compared to its competitors, Groupe Renault's Product Quality score is rated right above Peugeot, and is preceded by Volkswagen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Audi | 3.9/5 |
| Volkswagen | 3.8/5 |
| Groupe Renault | 3.6/5 |
| Peugeot | 2.9/5 |
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Groupe Renault Pricing
Groupe Renault ROI & Value For Money
3.8/5
Groupe Renault has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Groupe Renault Pricing vs. Competitors
Compared to its competitors, Groupe Renault's ROI score is rated right above Volkswagen, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Audi | 3.8/5 |
| Groupe Renault | 3.8/5 |
| Volkswagen | 3.5/5 |
| Peugeot | 3.4/5 |
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Groupe Renault Customer Satisfaction (CSAT)
Groupe Renault Customer Satisfaction (CSAT) Score
67 / 100
Groupe Renault has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Groupe Renault Customer Satisfaction vs. Competitors
Compared to its competitors, Groupe Renault's Customer Satisfaction score is rated right above Peugeot, and is preceded by Audi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Volkswagen | 77% |
| Audi | 74% |
| Groupe Renault | 67% |
| Peugeot | 64% |
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Groupe Renault Customer Service
3.8/5
Groupe Renault has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Groupe Renault's Customer Service
Address
13-15 Quai Le Gallo, Boulogne Billancourt, 92109
Website
www.group.renault.com
Phone Number
7
Groupe Renault Customer Service vs. Competitors
Compared to its competitors, Groupe Renault's Customer Service score is rated right above Volkswagen, and is preceded by Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Audi | 3.8/5 |
| Groupe Renault | 3.8/5 |
| Volkswagen | 3.6/5 |
| Peugeot | 3.4/5 |
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Groupe Renault as an Employer
4.6/5
Groupe Renault has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Groupe Renault scored a -15 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Groupe Renault would recommend the brand to a friend. ENPS measures how likely Groupe Renault employees would recommend working at Groupe Renault to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
