-50
NPS
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Hair Cuttery
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About Hair Cuttery's Brand
Hair Cuttery Family of Brands – Hair Cuttery, Bubbles, and Cibu – is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in more than 500 company-owned locations on the East Coast and the Midwest. Our salons are full-service and continue to innovate and evolve amid the health crisis. To highlight our best-in-class service, Hair Cuttery and Bubbles ensure that all salon professionals are BARBICIDE® certified and that our salon safety and sanitation practices adhere to the most recent CDC guidelines. Among its major competitors, Hair Cuttery is ranked in 4th place for NPS while Ulta Beauty is 1st, and Great Clips is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Hair Cuttery Ranking
- #4 / 4 of its competitors
Hair Cuttery NPS
Hair Cuttery's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Hair Cuttery's customers would recommend using the product based on a scale of -100 to 100.
Hair Cuttery Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Hair Cuttery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -66 | Jan 2024 | -66 |
Apr 2024 -50 | Apr 2024 | -50 |
How Other Brands Compare
Hair Cuttery is ranked #4 for NPS among its competitors. Ulta Beauty and Great Clips come in first and second, with Sport Clips coming in at third.
Hair Cuttery |  Ulta Beauty |  Sport Clips |  Great Clips | |
| Global Ranking | #- | #232 | #- | #- |
| NPS | -50 | 10 | -18 | -2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $17.63B | $458.79M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hair Cuttery NPS vs. Competitors
Compared to its competitors, Hair Cuttery's NPS is rated right below Sport Clips.
| COMPANY | NPS Score | |
|---|---|---|
| Ulta Beauty | 10 |
 | Floyd's 99 barbershop | N/A |
| Great Clips | -2 |
| Sport Clips | -18 |
| Hair Cuttery | -50 |
Hair Cuttery Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Hair Cuttery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hair Cuttery Customer Loyalty vs. Competitors
Compared to its competitors, Hair Cuttery's Customer Loyalty score is rated right above Floyd's 99 barbershop, and is preceded by Sport Clips.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ulta Beauty | 82% |
| Great Clips | 72% |
| Sport Clips | 70% |
| Hair Cuttery | 60% |
| Floyd's 99 barbershop | N/A |
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Hair Cuttery Product Quality
3.1/5
Hair Cuttery has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Hair Cuttery Product Information
Hair Cuttery’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.haircuttery.com
- Company Size
- 5,001-10,000 Employees
Industry
Professional Services
Hair Cuttery Product Quality vs. Competitors
Compared to its competitors, Hair Cuttery's Product Quality score is rated right above Sport Clips, and is preceded by Great Clips.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ulta Beauty | 3.4/5 |
| Great Clips | 3.3/5 |
| Hair Cuttery | 3.1/5 |
| Sport Clips | 3/5 |
| Floyd's 99 barbershop | N/A |
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Hair Cuttery Pricing
Hair Cuttery ROI & Value For Money
3/5
Hair Cuttery has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Hair Cuttery Pricing vs. Competitors
Compared to its competitors, Hair Cuttery's ROI score is rated right above Floyd's 99 barbershop, and is preceded by Sport Clips.
| COMPANY | Pricing Score | |
|---|---|---|
| Great Clips | 3.4/5 |
| Ulta Beauty | 3.3/5 |
| Sport Clips | 3/5 |
| Hair Cuttery | 3/5 |
| Floyd's 99 barbershop | N/A |
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Hair Cuttery Customer Satisfaction (CSAT)
Hair Cuttery Customer Satisfaction (CSAT) Score
50 / 100
Hair Cuttery has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hair Cuttery Customer Satisfaction vs. Competitors
Compared to its competitors, Hair Cuttery's Customer Satisfaction score is rated right above Floyd's 99 barbershop, and is preceded by Sport Clips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ulta Beauty | 62% |
| Great Clips | 62% |
| Sport Clips | 54% |
| Hair Cuttery | 50% |
| Floyd's 99 barbershop | 0% |
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Hair Cuttery Customer Service
3.1/5
Hair Cuttery has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Hair Cuttery's Customer Service
Address
8281 Greensboro Dr Suite 320, Mclean, VA 22102
Website
http://www.haircuttery.com
Hair Cuttery's Social Links
Hair Cuttery Customer Service vs. Competitors
Compared to its competitors, Hair Cuttery's Customer Service score is rated right above Sport Clips, and is preceded by Ulta Beauty.
| COMPANY | Customer Service Score | |
|---|---|---|
| Great Clips | 3.7/5 |
| Ulta Beauty | 3.1/5 |
| Hair Cuttery | 3.1/5 |
| Sport Clips | 3/5 |
| Floyd's 99 barbershop | N/A |
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Hair Cuttery as an Employer
3.7/5
Hair Cuttery has a 3.7/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Hair Cuttery scored a -50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Hair Cuttery would recommend the brand to a friend. ENPS measures how likely Hair Cuttery employees would recommend working at Hair Cuttery to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
