9
NPS
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Hanger, Inc.
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About Hanger, Inc. Brand
At Hanger, Inc. (NYSE: HNGR), we provide orthotic and prosthetic (O&P) patient care, and distribute O&P products and rehabilitative solutions to the broader market. Our Patient Care segment is the largest owner and operator of O&P patient care clinics with approximately 800 locations nationwide. Through our Products & Services segment, we distribute branded and private label O&P devices, products and components, and provide rehabilitative solutions. With nearly 160 years of clinical excellence and innovation, our vision is to lead the orthotic and prosthetic market by providing superior patient care, outcomes, services and value. Among its major competitors, Hanger, Inc. is ranked in 2nd place for NPS while Ottobock is 1st, and Walgreens is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Hanger, Inc. Ranking
- #2 / 4 of its competitors
Hanger, Inc. NPS
Hanger, Inc.'s Net Promoter Score (NPS) is a 9 with 48% Promoters, 13% Passives, and 39% Detractors. Net Promoter Score tracks whether Hanger, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Hanger, Inc. Overall NPS
| 48% | Promoters |
|---|---|
| 13% | Passives |
| 39% | Detractors |
Hanger, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 20 | Nov 2023 | 20 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 9 | Mar 2024 | 9 |
May 2024 8 | May 2024 | 8 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2024 -5 | Oct 2024 | -5 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 0 | Jan 2025 | 0 |
Jun 2025 3 | Jun 2025 | 3 |
Sep 2025 9 | Sep 2025 | 9 |
How Other Brands Compare
Hanger, Inc. is ranked second for NPS among its competitors. Ottobock and Walgreens come in first and third, with Quest Diagnostics coming in at #4.
Hanger, Inc. |  Walgreens |  Quest Diagnostics |  Ottobock | |
| Global Ranking | #- | #394 | #- | #- |
| NPS | 9 | -7 | -16 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $27.63B | $15.07B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hanger, Inc. NPS by Gender
Hanger, Inc.'s NPS was rated -30 by Male customers on Comparably.
Male
-30
Hanger, Inc.'s NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
N/A
Hanger, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hanger, Inc. NPS by Ethnicity
Hanger, Inc.'s NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hanger, Inc. NPS by Age
Hanger, Inc.'s NPS was rated -17 points by customers ages 66+ on Comparably.
Hanger, Inc. NPS by Usage
Hanger, Inc.'s NPS was rated the highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Hanger, Inc. NPS vs. Competitors
Compared to its competitors, Hanger, Inc.'s NPS is rated right above Walgreens, and is preceded by Ottobock.
| COMPANY | NPS Score | |
|---|---|---|
| Ottobock | 21 |
| Hanger, Inc. | 9 |
| Walgreens | -7 |
| Quest Diagnostics | -16 |
 | Cranial Technologies | -100 |
Hanger, Inc. Customer Reviews
Out of the 2 Hanger, Inc. customer reviews 1 was positive and 1 was constructive. Hanger, Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hanger, Inc. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hanger, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hanger, Inc. Customer Loyalty Score by Gender
Hanger, Inc.'s Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Hanger, Inc. Customer Loyalty Score by Ethnicity
Hanger, Inc.'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Hanger, Inc. Customer Loyalty Score by Age
Hanger, Inc.'s Customer Loyalty score was rated 85% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 85% | 66+ | 85% |
Hanger, Inc. Customer Loyalty Score by Usage
Hanger, Inc.'s Customer Loyalty score was rated the highest by customers who have used Hanger, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hanger, Inc. Customer Loyalty Score by Industry
Hanger, Inc.'s Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Aerospace and Aviation industry customers.
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Hanger, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Hanger, Inc.'s Customer Loyalty score is rated right above Ottobock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hanger, Inc. | 83% |
| Ottobock | 76% |
| Walgreens | 75% |
| Quest Diagnostics | 67% |
| Cranial Technologies | 55% |
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Hanger, Inc. Product Quality
3.2/5
Hanger, Inc. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Hanger, Inc. Product Information
Hanger, Inc.’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Hanger, Inc.'s product the highest. Reviewers from the Government and Public Policy industry rated Hanger, Inc. the lowest at 1.5.
- Website
- http://www.hanger.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Hanger, Inc. Product Quality
Hanger, Inc.'s Product Quality score was rated highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used Hanger, Inc.'s products/services for Less than 1 Year.
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Ranked Hanger, Inc. Product Quality the Highest
Ranked Hanger, Inc. Product Quality the Lowest
Hanger, Inc. Product Quality Score by Gender
Hanger, Inc.'s Product Quality score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Hanger, Inc. Product Quality Score by Ethnicity
Hanger, Inc.'s Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hanger, Inc. Product Quality Score by Age
Hanger, Inc.'s Product Quality score was rated 3.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
Hanger, Inc. Product Quality Score by Usage
Hanger, Inc.'s Product Quality score was rated the highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hanger, Inc. Product Quality Score by Industry
Hanger, Inc.'s Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Government and Public Policy industry customers.
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Hanger, Inc. Product Quality vs. Competitors
Compared to its competitors, Hanger, Inc.'s Product Quality score is rated right above Walgreens, and is preceded by Ottobock.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ottobock | 3.6/5 |
| Hanger, Inc. | 3.2/5 |
| Walgreens | 3.2/5 |
| Quest Diagnostics | 2.9/5 |
| Cranial Technologies | 2.7/5 |
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Hanger, Inc. Pricing
Hanger, Inc. ROI & Value For Money
3.3/5
Hanger, Inc. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Hanger, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Hanger, Inc..
Quick Insights into Hanger, Inc. ROI
Hanger, Inc.'s ROI score was rated highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used Hanger, Inc.'s products/services for Less than 1 Year.
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Ranked Hanger, Inc. ROI the Highest
Ranked Hanger, Inc. ROI the Lowest
Hanger, Inc. ROI Score by Gender
Hanger, Inc.'s ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Hanger, Inc. ROI Score by Ethnicity
Hanger, Inc.'s ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hanger, Inc. ROI Score by Age
Hanger, Inc.'s ROI score was rated 3.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
Hanger, Inc. ROI Score by Usage
Hanger, Inc.'s ROI score was rated the highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hanger, Inc. ROI Score by Industry
Hanger, Inc.'s ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Government and Public Policy industry customers.
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Hanger, Inc. Pricing vs. Competitors
Compared to its competitors, Hanger, Inc.'s ROI score is rated right above Walgreens, and is preceded by Ottobock.
| COMPANY | Pricing Score | |
|---|---|---|
| Ottobock | 3.3/5 |
| Hanger, Inc. | 3.3/5 |
| Walgreens | 3.1/5 |
| Quest Diagnostics | 2.7/5 |
| Cranial Technologies | 1.5/5 |
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Hanger, Inc. Customer Satisfaction (CSAT)
Hanger, Inc. Customer Satisfaction (CSAT) Score
57 / 100
Hanger, Inc. has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
50%
Satisfied
7%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hanger, Inc. Customer Satisfaction
Hanger, Inc.'s Customer Satisfaction score was rated highest by customers who have used Hanger, Inc.'s products/services for 1 to 2 Years.
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Ranked Hanger, Inc. Customer Satisfaction the Highest
Hanger, Inc. Customer Satisfaction Score by Gender
Hanger, Inc.'s Customer Satisfaction score was rated 38 by Male customers on Comparably.
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38 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 50% |
Hanger, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hanger, Inc. Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Hanger, Inc. Customer Satisfaction Score by Age
Hanger, Inc.'s Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
Hanger, Inc. Customer Satisfaction Score by Usage
Hanger, Inc.'s Customer Satisfaction score was rated 66 points by customers who have used Hanger, Inc.'s products/services for 1 to 2 Years.
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Hanger, Inc. Customer Satisfaction Score by Industry
Hanger, Inc.'s Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.
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"bars": [
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hanger, Inc.'s Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
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}Hanger, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Hanger, Inc.'s Customer Satisfaction score is rated right above Walgreens, and is preceded by Ottobock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ottobock | 65% |
| Hanger, Inc. | 58% |
| Walgreens | 55% |
| Quest Diagnostics | 45% |
| Cranial Technologies | 0% |
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Hanger, Inc. Customer Service
3.2/5
Hanger, Inc. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Hanger, Inc.'s Customer Service
Website
http://www.hanger.com/
Quick Insights into Hanger, Inc. Customer Service
Hanger, Inc.'s Customer Service score was rated highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used Hanger, Inc.'s products/services for Less than 1 Year.
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Ranked Hanger, Inc. Customer Service the Highest
Ranked Hanger, Inc. Customer Service the Lowest
Hanger, Inc. Customer Service Score by Gender
Hanger, Inc.'s Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Hanger, Inc. Customer Service Score by Ethnicity
Hanger, Inc.'s Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hanger, Inc. Customer Service Score by Age
Hanger, Inc.'s Customer Service score was rated 2.7 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
Hanger, Inc. Customer Service Score by Usage
Hanger, Inc.'s Customer Service score was rated the highest by customers who have used Hanger, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hanger, Inc. Customer Service Score by Industry
Hanger, Inc.'s Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Government and Public Policy industry customers.
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Hanger, Inc. Customer Service vs. Competitors
Compared to its competitors, Hanger, Inc.'s Customer Service score is rated right above Walgreens, and is preceded by Ottobock.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ottobock | 3.8/5 |
| Hanger, Inc. | 3.2/5 |
| Walgreens | 3/5 |
| Quest Diagnostics | 2.6/5 |
| Cranial Technologies | 1.5/5 |
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Hanger, Inc. as an Employer
2.8/5
Hanger, Inc. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Hanger, Inc. scored a 9 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Hanger, Inc. would recommend the brand to a friend. ENPS measures how likely Hanger, Inc. employees would recommend working at Hanger, Inc. to a friend.
Net Promoter Score
9
NPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 34% | Promoters |
|---|---|
| 14% | Passive |
| 52% | Detractors |
