43
NPS
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Happiest Minds Technologies
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About Happiest Minds Technologies' Brand
Provider of information technology services to business enterprises. The company's services are applicable to cloud computing, social media, mobility services, business intelligence, Internet of things, big data analysis, Web security and unified communications. Among its major competitors, Happiest Minds Technologies is ranked in 1st place for NPS while Globant is 2nd, and EPAM Systems is 3rd.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Happiest Minds Technologies Ranking
- #1 / 4 of its competitors
Happiest Minds Technologies NPS
Happiest Minds Technologies's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Happiest Minds Technologies's customers would recommend using the product based on a scale of -100 to 100.
Happiest Minds Technologies Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Happiest Minds Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 66 | Apr 2022 | 66 |
May 2022 75 | May 2022 | 75 |
Jun 2022 83 | Jun 2022 | 83 |
Oct 2022 71 | Oct 2022 | 71 |
Nov 2022 75 | Nov 2022 | 75 |
Dec 2022 77 | Dec 2022 | 77 |
Jan 2023 80 | Jan 2023 | 80 |
May 2023 67 | May 2023 | 67 |
Jul 2023 62 | Jul 2023 | 62 |
Apr 2024 64 | Apr 2024 | 64 |
Nov 2024 53 | Nov 2024 | 53 |
Dec 2025 43 | Dec 2025 | 43 |
How Other Brands Compare
Happiest Minds Technologies is ranked first for NPS among its competitors. Globant and EPAM Systems come in second and third, with Endava coming in at #4.
Happiest Minds Technologies |  EPAM Systems |  Globant |  Endava | |
| Global Ranking | #- | #396 | #452 | #- |
| NPS | 43 | 21 | 38 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.94B | $8.41B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Happiest Minds Technologies NPS vs. Competitors
Compared to its competitors, Happiest Minds Technologies's NPS is rated right above Globant.
| COMPANY | NPS Score | |
|---|---|---|
| Happiest Minds Technologies | 43 |
| Globant | 38 |
| EPAM Systems | 21 |
| Endava | 17 |
Happiest Minds Technologies Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Happiest Minds Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Happiest Minds Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Happiest Minds Technologies's Customer Loyalty score is rated right above EPAM Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Happiest Minds Technologies | 86% |
| EPAM Systems | 81% |
| Globant | 80% |
| Endava | 76% |
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Happiest Minds Technologies Product Quality
4/5
Happiest Minds Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Happiest Minds Technologies Product Information
Happiest Minds Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Happiest Minds Technologies Product Quality vs. Competitors
Compared to its competitors, Happiest Minds Technologies's Product Quality score is rated right above EPAM Systems, and is preceded by Globant.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.1/5 |
| Happiest Minds Technologies | 4/5 |
| EPAM Systems | 3.8/5 |
| Endava | 3.2/5 |
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Happiest Minds Technologies Pricing
Happiest Minds Technologies ROI & Value For Money
4.1/5
Happiest Minds Technologies has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Happiest Minds Technologies Pricing vs. Competitors
Compared to its competitors, Happiest Minds Technologies's ROI score is rated right above EPAM Systems, and is preceded by Globant.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.1/5 |
| Happiest Minds Technologies | 4.1/5 |
| EPAM Systems | 3.8/5 |
| Endava | 3.2/5 |
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Happiest Minds Technologies Customer Satisfaction (CSAT)
Happiest Minds Technologies Customer Satisfaction (CSAT) Score
85 / 100
Happiest Minds Technologies has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Happiest Minds Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Happiest Minds Technologies's Customer Satisfaction score is rated right above Globant.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Happiest Minds Technologies | 85% |
| Globant | 84% |
| EPAM Systems | 83% |
| Endava | 63% |
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Happiest Minds Technologies Customer Service
4.1/5
Happiest Minds Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Happiest Minds Technologies's Customer Service
Address
2501 Junction Ave, Ste 208, 95131 United States Minor Outly
Website
https://www.happiestminds.com
Phone Number
4085207611
Happiest Minds Technologies's Social Links
Happiest Minds Technologies Customer Service vs. Competitors
Compared to its competitors, Happiest Minds Technologies's Customer Service score is rated right above EPAM Systems, and is preceded by Globant.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.1/5 |
| Happiest Minds Technologies | 4.1/5 |
| EPAM Systems | 3.9/5 |
| Endava | 3.3/5 |
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Happiest Minds Technologies as an Employer
4.7/5
Happiest Minds Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Happiest Minds Technologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Happiest Minds Technologies scored a 43 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Happiest Minds Technologies would recommend the brand to a friend. ENPS measures how likely Happiest Minds Technologies employees would recommend working at Happiest Minds Technologies to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 74% | Promoters |
|---|---|
| 9% | Passive |
| 17% | Detractors |
