-20
NPS
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Harry Rosen
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About Harry Rosen's Brand
Harry Rosen Inc. is a powerhouse in Canadian high end menswear retailing. Now offering online shopping! Among its major competitors, Harry Rosen is ranked in 4th place for NPS while HUGO BOSS Fashions Inc is 1st, and Nordstrom is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
Harry Rosen Ranking
- #4 / 4 of its competitors
Harry Rosen NPS
Harry Rosen's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Harry Rosen's customers would recommend using the product based on a scale of -100 to 100.
Harry Rosen Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Harry Rosen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 -66 | Dec 2023 | -66 |
Sep 2024 -50 | Sep 2024 | -50 |
Jan 2025 -20 | Jan 2025 | -20 |
How Other Brands Compare
Harry Rosen is ranked #4 for NPS among its competitors. HUGO BOSS Fashions Inc and Nordstrom come in first and second, with Holt Renfrew coming in at third.
Harry Rosen |  Nordstrom |  HUGO BOSS Fashions Inc |  Holt Renfrew | |
| Global Ranking | #- | #97 | #- | #- |
| NPS | -20 | 20 | 43 | -17 |
| Valuation Updated every 24 hours for public companies | - | $5.84B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harry Rosen NPS vs. Competitors
Compared to its competitors, Harry Rosen's NPS is rated right below Holt Renfrew.
| COMPANY | NPS Score | |
|---|---|---|
| HUGO BOSS Fashions Inc | 43 |
| Nordstrom | 20 |
 | Le | N/A |
| Holt Renfrew | -17 |
| Harry Rosen | -20 |
Harry Rosen Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Harry Rosen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harry Rosen Customer Loyalty vs. Competitors
Compared to its competitors, Harry Rosen's Customer Loyalty score is rated right above Le, and is preceded by HUGO BOSS Fashions Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Holt Renfrew | 82% |
| Nordstrom | 79% |
| HUGO BOSS Fashions Inc | 68% |
| Harry Rosen | 10% |
| Le | N/A |
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Harry Rosen Product Quality
3.7/5
Harry Rosen has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Harry Rosen Product Information
Harry Rosen’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.harryrosen.com
- Company Size
- 501-1,000 Employees
Industry
Retail
Harry Rosen Product Quality vs. Competitors
Compared to its competitors, Harry Rosen's Product Quality score is rated right above Le, and is preceded by Nordstrom.
| COMPANY | Product Quality Score | |
|---|---|---|
| HUGO BOSS Fashions Inc | 4/5 |
| Holt Renfrew | 3.9/5 |
| Nordstrom | 3.8/5 |
| Harry Rosen | 3.7/5 |
| Le | N/A |
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Harry Rosen Pricing
Harry Rosen ROI & Value For Money
2.2/5
Harry Rosen has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Harry Rosen Pricing vs. Competitors
Compared to its competitors, Harry Rosen's ROI score is rated right above Le, and is preceded by Holt Renfrew.
| COMPANY | Pricing Score | |
|---|---|---|
| HUGO BOSS Fashions Inc | 3.6/5 |
| Nordstrom | 3.6/5 |
| Holt Renfrew | 3.5/5 |
| Harry Rosen | 2.2/5 |
| Le | N/A |
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Harry Rosen Customer Satisfaction (CSAT)
Harry Rosen Customer Satisfaction (CSAT) Score
33 / 100
Harry Rosen has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harry Rosen Customer Satisfaction vs. Competitors
Compared to its competitors, Harry Rosen's Customer Satisfaction score is rated right above Le, and is preceded by Nordstrom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HUGO BOSS Fashions Inc | 85% |
| Holt Renfrew | 79% |
| Nordstrom | 68% |
| Harry Rosen | 33% |
| Le | 0% |
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Harry Rosen Customer Service
1.5/5
Harry Rosen has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Harry Rosen's Customer Service
Address
700 West Georgia St, Toronto, KS V7Y 1E8 Canada
Website
http://www.harryrosen.com
Phone Number
(800) 917-6736
Harry Rosen Customer Service vs. Competitors
Compared to its competitors, Harry Rosen's Customer Service score is rated right above Le, and is preceded by Holt Renfrew.
| COMPANY | Customer Service Score | |
|---|---|---|
| HUGO BOSS Fashions Inc | 4/5 |
| Nordstrom | 3.7/5 |
| Holt Renfrew | 3.6/5 |
| Harry Rosen | 1.5/5 |
| Le | N/A |
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Consumer vs. Employees
Harry Rosen scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Harry Rosen would recommend the brand to a friend. ENPS measures how likely Harry Rosen employees would recommend working at Harry Rosen to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
