-17
NPS
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Holt Renfrew
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About Holt Renfrew's Brand
A visual diary of images inspiring the Holt Renfrew team! Inspiring customers with an extraordinary retail experience. Among its major competitors, Holt Renfrew is ranked in 3rd place for NPS while Nordstrom is 1st, and Barneys New York is 2nd.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Holt Renfrew Ranking
- #3 / 4 of its competitors
Holt Renfrew NPS
Holt Renfrew's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Holt Renfrew's customers would recommend using the product based on a scale of -100 to 100.
Holt Renfrew Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Holt Renfrew NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -17 | Jan 2023 | -17 |
Mar 2023 -13 | Mar 2023 | -13 |
Apr 2023 -22 | Apr 2023 | -22 |
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -25 | Mar 2024 | -25 |
Jul 2024 -24 | Jul 2024 | -24 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2024 -13 | Nov 2024 | -13 |
Jan 2025 -19 | Jan 2025 | -19 |
Feb 2025 -24 | Feb 2025 | -24 |
Sep 2025 -17 | Sep 2025 | -17 |
How Other Brands Compare
Holt Renfrew is ranked third for NPS among its competitors. Nordstrom and Barneys New York come in first and second, with Harry Rosen coming in at #4.
Holt Renfrew |  Nordstrom |  Barneys New York |  Harry Rosen | |
| Global Ranking | #- | #97 | #- | #- |
| NPS | -17 | 20 | -8 | -20 |
| Valuation Updated every 24 hours for public companies | - | $5.84B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holt Renfrew NPS by Gender
Holt Renfrew's NPS was rated 34 by Female customers on Comparably.
Female
34
Holt Renfrew's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Holt Renfrew's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Holt Renfrew NPS vs. Competitors
Compared to its competitors, Holt Renfrew's NPS is rated right above Harry Rosen, and is preceded by Barneys New York.
| COMPANY | NPS Score | |
|---|---|---|
| Nordstrom | 20 |
| Barneys New York | -8 |
| Holt Renfrew | -17 |
| Harry Rosen | -20 |
 | Hudson's Bay Company | -24 |
Holt Renfrew Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Holt Renfrew users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Holt Renfrew Customer Loyalty Score by Gender
Holt Renfrew's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Holt Renfrew Customer Loyalty vs. Competitors
Compared to its competitors, Holt Renfrew's Customer Loyalty score is rated right above Nordstrom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Holt Renfrew | 82% |
| Nordstrom | 79% |
| Hudson's Bay Company | 75% |
| Barneys New York | 47% |
| Harry Rosen | 10% |
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Holt Renfrew Product Quality
3.9/5
Holt Renfrew has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Holt Renfrew Product Information
Holt Renfrew’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.holtrenfrew.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Goods
Quick Insights into Holt Renfrew Product Quality
Holt Renfrew's Product Quality score was rated highest by Female customers.
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Ranked Holt Renfrew Product Quality the Highest
Holt Renfrew Product Quality Score by Gender
Holt Renfrew's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Holt Renfrew Product Quality vs. Competitors
Compared to its competitors, Holt Renfrew's Product Quality score is rated right above Nordstrom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Holt Renfrew | 3.9/5 |
| Nordstrom | 3.8/5 |
| Harry Rosen | 3.7/5 |
| Barneys New York | 3.3/5 |
| Hudson's Bay Company | 2.9/5 |
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Holt Renfrew Pricing
Holt Renfrew ROI & Value For Money
3.5/5
Holt Renfrew has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Holt Renfrew ROI
Holt Renfrew's ROI score was rated highest by Female customers.
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Ranked Holt Renfrew ROI the Highest
Holt Renfrew ROI Score by Gender
Holt Renfrew's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Holt Renfrew Pricing vs. Competitors
Compared to its competitors, Holt Renfrew's ROI score is rated right above Barneys New York, and is preceded by Nordstrom.
| COMPANY | Pricing Score | |
|---|---|---|
| Nordstrom | 3.6/5 |
| Holt Renfrew | 3.5/5 |
| Barneys New York | 3.2/5 |
| Hudson's Bay Company | 2.8/5 |
| Harry Rosen | 2.2/5 |
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Holt Renfrew Customer Satisfaction (CSAT)
Holt Renfrew Customer Satisfaction (CSAT) Score
79 / 100
Holt Renfrew has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
50%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Holt Renfrew Customer Satisfaction vs. Competitors
Compared to its competitors, Holt Renfrew's Customer Satisfaction score is rated right above Nordstrom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Holt Renfrew | 79% |
| Nordstrom | 68% |
| Barneys New York | 50% |
| Hudson's Bay Company | 42% |
| Harry Rosen | 33% |
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Holt Renfrew Customer Service
3.6/5
Holt Renfrew has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Holt Renfrew's Customer Service
Address
60 Bloor Street West, Suite 300, Toronto, KS M4W 3B8 Canada
Website
http://www.holtrenfrew.com/
Quick Insights into Holt Renfrew Customer Service
Holt Renfrew's Customer Service score was rated highest by Female customers.
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Ranked Holt Renfrew Customer Service the Highest
Holt Renfrew Customer Service Score by Gender
Holt Renfrew's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Holt Renfrew.
Female
4.5/5
Male
N/A
Holt Renfrew Customer Service vs. Competitors
Compared to its competitors, Holt Renfrew's Customer Service score is rated right above Barneys New York, and is preceded by Nordstrom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nordstrom | 3.7/5 |
| Holt Renfrew | 3.6/5 |
| Barneys New York | 3.2/5 |
| Hudson's Bay Company | 2.5/5 |
| Harry Rosen | 1.5/5 |
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Holt Renfrew as an Employer
3.4/5
Holt Renfrew has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Holt Renfrew scored a -17 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Holt Renfrew would recommend the brand to a friend. ENPS measures how likely Holt Renfrew employees would recommend working at Holt Renfrew to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 8% | Promoters |
|---|---|
| 42% | Passive |
| 50% | Detractors |
