73
NPS
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Havas Worldwide
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About Havas Worldwide's Brand
Among its major competitors, Havas Worldwide is ranked in 1st place for NPS while RAPP is 2nd, and Omnicom Media Group is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
Havas Worldwide Ranking
- #1 / 4 of its competitors
Havas Worldwide NPS
Havas Worldwide's Net Promoter Score (NPS) is a 73 with 84% Promoters, 5% Passives, and 11% Detractors. Net Promoter Score tracks whether Havas Worldwide's customers would recommend using the product based on a scale of -100 to 100.
Havas Worldwide Overall NPS
| 84% | Promoters |
|---|---|
| 5% | Passives |
| 11% | Detractors |
Havas Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 40 | Dec 2021 | 40 |
Apr 2022 49 | Apr 2022 | 49 |
May 2022 63 | May 2022 | 63 |
Jun 2022 66 | Jun 2022 | 66 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 54 | Aug 2022 | 54 |
Jan 2023 59 | Jan 2023 | 59 |
Mar 2023 67 | Mar 2023 | 67 |
Jan 2024 69 | Jan 2024 | 69 |
Feb 2024 70 | Feb 2024 | 70 |
Jan 2025 72 | Jan 2025 | 72 |
Feb 2025 74 | Feb 2025 | 74 |
How Other Brands Compare
Havas Worldwide is ranked first for NPS among its competitors. RAPP and Omnicom Media Group come in second and third, with Latitude coming in at #4.
Havas Worldwide |  Omnicom Media Group |  RAPP |  Latitude | |
| Global Ranking | #- | #346 | #- | #- |
| NPS | 73 | 20 | 28 | -100 |
| Valuation Updated every 24 hours for public companies | - | $19.01B | $4.73B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Havas Worldwide NPS by Gender
Havas Worldwide's NPS was rated 100 by Female customers on Comparably.
Female
100
Havas Worldwide's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Havas Worldwide's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Havas Worldwide NPS by Usage
Havas Worldwide's NPS was rated 100 points by customers who have used Havas Worldwide's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Havas Worldwide NPS vs. Competitors
Compared to its competitors, Havas Worldwide's NPS is rated right above RAPP.
| COMPANY | NPS Score | |
|---|---|---|
| Havas Worldwide | 73 |
| RAPP | 28 |
| Omnicom Media Group | 20 |
| Latitude | -100 |
Havas Worldwide Customer Reviews
Out of the 2 Havas Worldwide customer reviews 2 were positive and 0 were constructive. Havas Worldwide customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Havas Worldwide Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Havas Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Havas Worldwide Customer Loyalty Score by Gender
Havas Worldwide's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Havas Worldwide Customer Loyalty Score by Usage
Havas Worldwide's Customer Loyalty score was rated 100% by customers who have used Havas Worldwide's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Havas Worldwide Customer Loyalty vs. Competitors
Compared to its competitors, Havas Worldwide's Customer Loyalty score is rated right above RAPP, and is preceded by Omnicom Media Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Omnicom Media Group | 81% |
| Havas Worldwide | 73% |
| RAPP | 69% |
| Latitude | 10% |
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Havas Worldwide Product Quality
4.1/5
Havas Worldwide has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Havas Worldwide Product Information
Havas Worldwide’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.havas.com
- Company Size
- 10,000+ Employees
Industry
Marketing, Advertising and Research
Quick Insights into Havas Worldwide Product Quality
Havas Worldwide's Product Quality score was rated highest by Female customers.
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Ranked Havas Worldwide Product Quality the Highest
Havas Worldwide Product Quality Score by Gender
Havas Worldwide's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Havas Worldwide Product Quality Score by Usage
Havas Worldwide's Product Quality score was rated 4.6 stars by customers who have used Havas Worldwide's products/services for Less than 1 Year.
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Havas Worldwide Product Quality vs. Competitors
Compared to its competitors, Havas Worldwide's Product Quality score is rated right above Omnicom Media Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Havas Worldwide | 4.1/5 |
| Omnicom Media Group | 4/5 |
| RAPP | 3.7/5 |
| Latitude | 1.5/5 |
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Havas Worldwide Pricing
Havas Worldwide ROI & Value For Money
4.4/5
Havas Worldwide has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into Havas Worldwide ROI
Havas Worldwide's ROI score was rated highest by Female customers.
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Ranked Havas Worldwide ROI the Highest
Havas Worldwide ROI Score by Gender
Havas Worldwide's ROI score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Havas Worldwide ROI Score by Usage
Havas Worldwide's ROI score was rated 4.8 stars by customers who have used Havas Worldwide's products/services for Less than 1 Year.
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Havas Worldwide Pricing vs. Competitors
Compared to its competitors, Havas Worldwide's ROI score is rated right above Omnicom Media Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Havas Worldwide | 4.4/5 |
| Omnicom Media Group | 3.7/5 |
| RAPP | 3.5/5 |
| Latitude | 1.5/5 |
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Havas Worldwide Customer Satisfaction (CSAT)
Havas Worldwide Customer Satisfaction (CSAT) Score
90 / 100
Havas Worldwide has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Havas Worldwide Customer Satisfaction
Havas Worldwide's Customer Satisfaction score was rated highest by Female customers.
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Ranked Havas Worldwide Customer Satisfaction the Highest
Havas Worldwide Customer Satisfaction Score by Gender
Havas Worldwide's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Havas Worldwide Customer Satisfaction Score by Usage
Havas Worldwide's Customer Satisfaction score was rated 100 points by customers who have used Havas Worldwide's products/services for Less than 1 Year.
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Havas Worldwide Customer Satisfaction vs. Competitors
Compared to its competitors, Havas Worldwide's Customer Satisfaction score is rated right above RAPP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Havas Worldwide | 90% |
| RAPP | 78% |
| Omnicom Media Group | 74% |
| Latitude | 0% |
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Havas Worldwide Customer Service
4.3/5
Havas Worldwide has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Havas Worldwide's Customer Service
Address
200 Hudson St, New York City, NY 10013
Website
http://www.havas.com
Phone Number
(212) 886-2000
Havas Worldwide's Social Links
Quick Insights into Havas Worldwide Customer Service
Havas Worldwide's Customer Service score was rated highest by Female customers.
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Ranked Havas Worldwide Customer Service the Highest
Havas Worldwide Customer Service Score by Gender
Havas Worldwide's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Havas Worldwide.
Female
4.8/5
Male
N/A
Havas Worldwide Customer Service Score by Usage
Havas Worldwide's Customer Service score was rated 4.8 stars by customers who have used Havas Worldwide's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Havas Worldwide Customer Service vs. Competitors
Compared to its competitors, Havas Worldwide's Customer Service score is rated right above Omnicom Media Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Havas Worldwide | 4.3/5 |
| Omnicom Media Group | 3.9/5 |
| RAPP | 3.8/5 |
| Latitude | 1.5/5 |
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Havas Worldwide as an Employer
3.7/5
Havas Worldwide has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Havas Worldwide scored a 73 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Havas Worldwide would recommend the brand to a friend. ENPS measures how likely Havas Worldwide employees would recommend working at Havas Worldwide to a friend.
Net Promoter Score
73
NPS Score
| 84% | Promoters |
|---|---|
| 5% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 40% | Promoters |
|---|---|
| 29% | Passive |
| 31% | Detractors |
