0
NPS
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Headspring
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About Headspring's Brand
The company’s services include application portfolio rationalization, application development, mobility, and cloud applications. Among its major competitors, Headspring is ranked in 3rd place for NPS while Slalom Consulting is 1st, and ThoughtWorks is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Headspring Ranking
- #3 / 4 of its competitors
Headspring NPS
Headspring's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Headspring's customers would recommend using the product based on a scale of -100 to 100.
Headspring Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Headspring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Headspring is ranked third for NPS among its competitors. Slalom Consulting and ThoughtWorks come in first and second, with Catapult Systems coming in at #4.
Headspring |  Slalom Consulting |  ThoughtWorks |  Catapult Systems | |
| Global Ranking | #- | #561 | #806 | #- |
| NPS | 0 | 23 | 14 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Headspring NPS vs. Competitors
Compared to its competitors, Headspring's NPS is rated right above Improving Enterprises, and is preceded by ThoughtWorks.
| COMPANY | NPS Score | |
|---|---|---|
| Slalom Consulting | 23 |
| ThoughtWorks | 14 |
| Headspring | 0 |
 | Improving Enterprises | N/A |
| Catapult Systems | -34 |
Headspring Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Headspring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Headspring Customer Loyalty vs. Competitors
Compared to its competitors, Headspring's Customer Loyalty score is rated right above Slalom Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Headspring | 100% |
| Slalom Consulting | 75% |
| ThoughtWorks | 69% |
| Catapult Systems | 55% |
| Improving Enterprises | N/A |
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Headspring Product Quality
5/5
Headspring has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Headspring Product Information
Headspring’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://headspring.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Headspring Product Quality vs. Competitors
Compared to its competitors, Headspring's Product Quality score is rated right above Slalom Consulting.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspring | 5/5 |
| Slalom Consulting | 3.8/5 |
| ThoughtWorks | 3.6/5 |
| Catapult Systems | 2.7/5 |
| Improving Enterprises | N/A |
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Headspring Pricing
Headspring ROI & Value For Money
4/5
Headspring has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Headspring Pricing vs. Competitors
Compared to its competitors, Headspring's ROI score is rated right above ThoughtWorks, and is preceded by Slalom Consulting.
| COMPANY | Pricing Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| Headspring | 4/5 |
| ThoughtWorks | 3.5/5 |
| Catapult Systems | 2/5 |
| Improving Enterprises | N/A |
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Headspring Customer Satisfaction (CSAT)
Headspring Customer Satisfaction (CSAT) Score
100 / 100
Headspring has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Headspring Customer Satisfaction vs. Competitors
Compared to its competitors, Headspring's Customer Satisfaction score is rated right above Slalom Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspring | 100% |
| Slalom Consulting | 70% |
| ThoughtWorks | 56% |
| Catapult Systems | 50% |
| Improving Enterprises | 0% |
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Headspring Customer Service
4/5
Headspring has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Headspring's Customer Service
Address
Austin, TX
Website
http://headspring.com
Headspring Customer Service vs. Competitors
Compared to its competitors, Headspring's Customer Service score is rated right above ThoughtWorks, and is preceded by Slalom Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| Headspring | 4/5 |
| ThoughtWorks | 3.7/5 |
| Catapult Systems | 2/5 |
| Improving Enterprises | N/A |
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Headspring as an Employer
4.4/5
Headspring has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Headspring scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Headspring would recommend the brand to a friend. ENPS measures how likely Headspring employees would recommend working at Headspring to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
