9
NPS
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Hearsay Systems
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About Hearsay Systems' Brand
Hearsay's Client Engagement Platform empowers distributed financial services teams to authentically and intelligently engage with customers to build and grow relationships through compliant social media, texting and local websites. Among its major competitors, Hearsay Systems is ranked in 3rd place for NPS while Spredfast is 1st, and Hootsuite is 2nd.Their current valuation is $150.00M
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Hearsay Systems Ranking
- #3 / 4 of its competitors
Hearsay Systems NPS
Hearsay Systems's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether Hearsay Systems's customers would recommend using the product based on a scale of -100 to 100.
Hearsay Systems Overall NPS
| 46% | Promoters |
|---|---|
| 17% | Passives |
| 37% | Detractors |
Hearsay Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 33 | Jun 2021 | 33 |
Jul 2021 36 | Jul 2021 | 36 |
Jul 2022 30 | Jul 2022 | 30 |
Aug 2022 24 | Aug 2022 | 24 |
Nov 2022 19 | Nov 2022 | 19 |
Jan 2023 22 | Jan 2023 | 22 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 22 | Feb 2024 | 22 |
Apr 2024 17 | Apr 2024 | 17 |
Feb 2025 15 | Feb 2025 | 15 |
Mar 2025 10 | Mar 2025 | 10 |
Jul 2025 9 | Jul 2025 | 9 |
How Other Brands Compare
Hearsay Systems is ranked third for NPS among its competitors. Spredfast and Hootsuite come in first and second, with Smarsh coming in at #4. Among those competitors, it is the third most valued company behind Hootsuite.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hearsay Systems NPS by Usage
Hearsay Systems's NPS was rated the highest by customers who have used Hearsay Systems's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Hearsay Systems NPS vs. Competitors
Compared to its competitors, Hearsay Systems's NPS is rated right above Smarsh, and is preceded by Hootsuite.
| COMPANY | NPS Score | |
|---|---|---|
 | Spredfast | 34 |
 | Hootsuite | 24 |
| Hearsay Systems | 9 |
 | Smarsh | 0 |
 | Pluck | N/A |
Hearsay Systems Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Hearsay Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hearsay Systems Customer Loyalty vs. Competitors
Compared to its competitors, Hearsay Systems's Customer Loyalty score is rated right above Hootsuite, and is preceded by Smarsh.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Smarsh | 100% |
| Hearsay Systems | 81% |
| Hootsuite | 76% |
| Spredfast | N/A |
| Pluck | N/A |
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Hearsay Systems Product Quality
3.7/5
Hearsay Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hearsay Systems Product Information
Hearsay Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Hearsay Systems's product the highest. Reviewers from the Tech industry rated Hearsay Systems the lowest at 3.
- Website
- http://www.hearsaysocial.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Social Media Marketing Software
Enterprise Social Networking Software
Compliance Software
Reputation Management Software
Social Networking Software
Quick Insights into Hearsay Systems Product Quality
Hearsay Systems's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Hearsay Systems Product Quality the Highest
Ranked Hearsay Systems Product Quality the Lowest
Hearsay Systems Product Quality Score by Usage
Hearsay Systems's Product Quality score was rated 2.9 stars by customers who have used Hearsay Systems's products/services for Less than 1 Year.
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Hearsay Systems Product Quality Score by Industry
Hearsay Systems's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Hearsay Systems Product Quality vs. Competitors
Compared to its competitors, Hearsay Systems's Product Quality score is rated right above Pluck, and is preceded by Hootsuite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Smarsh | 5/5 |
| Spredfast | 4/5 |
| Hootsuite | 3.9/5 |
| Hearsay Systems | 3.7/5 |
| Pluck | N/A |
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Hearsay Systems Pricing
Hearsay Systems ROI & Value For Money
3.8/5
Hearsay Systems has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hearsay Systems Pricing vs. Competitors
Compared to its competitors, Hearsay Systems's ROI score is rated right above Hootsuite, and is preceded by Smarsh.
| COMPANY | Pricing Score | |
|---|---|---|
| Smarsh | 5/5 |
| Hearsay Systems | 3.8/5 |
| Hootsuite | 3.7/5 |
| Spredfast | 3.5/5 |
| Pluck | N/A |
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Hearsay Systems Customer Satisfaction (CSAT)
Hearsay Systems Customer Satisfaction (CSAT) Score
38 / 100
Hearsay Systems has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
24%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hearsay Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Hearsay Systems's Customer Satisfaction score is rated right above Spredfast, and is preceded by Hootsuite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hootsuite | 66% |
| Hearsay Systems | 37% |
| Spredfast | 0% |
| Smarsh | 0% |
| Pluck | 0% |
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Hearsay Systems Customer Service
3.9/5
Hearsay Systems has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hearsay Systems's Customer Service
Address
600 Harrison Street, San Francisco, CA 94107
Website
http://www.hearsaysocial.com
Phone Number
415.373.0673
Hearsay Systems Customer Service vs. Competitors
Compared to its competitors, Hearsay Systems's Customer Service score is rated right above Spredfast, and is preceded by Smarsh.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smarsh | 5/5 |
| Hearsay Systems | 3.9/5 |
| Spredfast | 3.7/5 |
| Hootsuite | 3.6/5 |
| Pluck | N/A |
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Hearsay Systems as an Employer
Consumer vs. Employees
Hearsay Systems scored a 9 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hearsay Systems would recommend the brand to a friend. ENPS measures how likely Hearsay Systems employees would recommend working at Hearsay Systems to a friend.
Net Promoter Score
9
NPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
