-40
NPS
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Hh
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About Hh's Brand
"HH Global is a provider of marketing and print management services specializing in the execution of print, digital and retail media." Among its major competitors, Hh is ranked in 4th place for NPS while Yandex is 1st, and Hogarth Worldwide is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
Hh Ranking
- #4 / 4 of its competitors
Hh NPS
Hh's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Hh's customers would recommend using the product based on a scale of -100 to 100.
Hh Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Hh NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Jul 2023 -50 | Jul 2023 | -50 |
Dec 2023 -40 | Dec 2023 | -40 |
How Other Brands Compare
Hh is ranked #4 for NPS among its competitors. Yandex and Hogarth Worldwide come in first and second, with InnerWorkings coming in at third.
Hh |  Yandex |  InnerWorkings |  Hogarth Worldwide | |
| Global Ranking | #- | #926 | #- | #- |
| NPS | -40 | 41 | -34 | 21 |
| Valuation Updated every 24 hours for public companies | - | $21.25B | $158.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hh NPS vs. Competitors
Compared to its competitors, Hh's NPS is rated right below InnerWorkings.
| COMPANY | NPS Score | |
|---|---|---|
| Yandex | 41 |
| Hogarth Worldwide | 21 |
 | Sberbank-Technologies | N/A |
| InnerWorkings | -34 |
| Hh | -40 |
Hh Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hh users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hh Customer Loyalty vs. Competitors
Compared to its competitors, Hh's Customer Loyalty score is rated right above Hogarth Worldwide, and is preceded by Yandex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InnerWorkings | 100% |
| Yandex | 82% |
| Hh | 68% |
| Hogarth Worldwide | 66% |
| Sberbank-Technologies | N/A |
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Hh Product Quality
2.5/5
Hh has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Hh Product Information
Hh’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://hhglobal.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Hh Product Quality vs. Competitors
Compared to its competitors, Hh's Product Quality score is rated right above Sberbank-Technologies, and is preceded by Hogarth Worldwide.
| COMPANY | Product Quality Score | |
|---|---|---|
| Yandex | 4.1/5 |
| InnerWorkings | 3.5/5 |
| Hogarth Worldwide | 3.3/5 |
| Hh | 2.5/5 |
| Sberbank-Technologies | N/A |
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Hh Pricing
Hh ROI & Value For Money
2.8/5
Hh has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Hh Pricing vs. Competitors
Compared to its competitors, Hh's ROI score is rated right above Sberbank-Technologies, and is preceded by InnerWorkings.
| COMPANY | Pricing Score | |
|---|---|---|
| Yandex | 4/5 |
| Hogarth Worldwide | 4/5 |
| InnerWorkings | 4/5 |
| Hh | 2.8/5 |
| Sberbank-Technologies | N/A |
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Hh Customer Satisfaction (CSAT)
Hh Customer Satisfaction (CSAT) Score
25 / 100
Hh has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hh Customer Satisfaction vs. Competitors
Compared to its competitors, Hh's Customer Satisfaction score is rated right above Sberbank-Technologies, and is preceded by InnerWorkings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yandex | 82% |
| Hogarth Worldwide | 78% |
| InnerWorkings | 50% |
| Hh | 25% |
| Sberbank-Technologies | 0% |
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Hh Customer Service
2.5/5
Hh has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Hh's Customer Service
Website
http://hhglobal.com/
Hh Customer Service vs. Competitors
Compared to its competitors, Hh's Customer Service score is rated right above Sberbank-Technologies, and is preceded by InnerWorkings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yandex | 4.2/5 |
| Hogarth Worldwide | 3.8/5 |
| InnerWorkings | 3.5/5 |
| Hh | 2.5/5 |
| Sberbank-Technologies | N/A |
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Hh as an Employer
2.4/5
Hh has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hh scored a -40 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Hh would recommend the brand to a friend. ENPS measures how likely Hh employees would recommend working at Hh to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 35% | Promoters |
|---|---|
| 5% | Passive |
| 60% | Detractors |
